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M
Rating: 4 out of 5
Hello, It' s always good to be able to help oneself to reconnect with one' s creator, and his son who came to save us from our sins... Thank you very much
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Customer reviews of Palais du Rosaire
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 750 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with items arriving quickly and in accordance with descriptions and photos. The packaging is repeatedly described as careful and well protected, sometimes including small gifts or cards, which enhances the sense of care and professionalism. Product quality and presentation are highlighted through mentions of items matching expectations, well-packaged statues and bracelets, and overall satisfaction with the experience. Customer service and reliability are underscored by timely processing, efficient shipping, and positive remarks about trust and repeat orders.
Reviews 1, 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
Distribution is fast and good.
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P
Rating: 4 out of 5
Everything went very well I have nothing to say about the delivery but I find that the bracelets are not so pretty some beads are larger than others and have some flaws I find I find that for the price the bracelet should be perfect
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Response from Palais du Rosaire
Hello Mrs. Poignant, perhaps only one star is a bit harsh, although as you say, everything went very well... We will take your comment into account, but please note that the bracelets you ordered are made of natural stone, which is why some imperfections may be present and can be seen in the photos on our website. Have a nice day and see you soon.
A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
Four stars because of a slight delay in shipping but overall delighted a reliable site beautiful serious this will not be my last order for sure .
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F
Rating: 4 out of 5
The products are just what I expected, with the slight exception of a damaged novena, but overall I'm very satisfied, thanks for your little additions.
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C
Rating: 1 out of 5
The rosary arrived broken and I have no answer to my complaint.
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G
Rating: 4 out of 5
I'm interested in religion and you'll find everything that interests you. A small downside: the products are not blessed, which is a shame.
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R
Rating: 4 out of 5
Fast (this time) and careful delivery! Items as advertised, so satisfiedI will certainly recommend
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A
Rating: 1 out of 5
Received damaged inside...bubble packs all popped.. arrived to US like it went through a storm. Same thing happened at the last two shipments. Shipper fault and makers of the Lourdes mint packaging because the bags were all torn and mints all spilled out.
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Response from Palais du Rosaire
Thank you for your 1 star review. Even though we are not responsible, the carrier is. And as we told you by e-mail, your file is being processed by the carrier and the insurance company. We were going to send the parcel back to you as soon as we had confirmation from them that your request had been taken into account. We'll keep you informed. Thank you again. God bless you all
M
Rating: 4 out of 5
GoodCorrect good delivery
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Y
Rating: 1 out of 5
I am satisfied with my fast delivery. Thank you for the perfect products.
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Response from Palais du Rosaire
Hello, I think you made a mistake when you posted your review... 1 star out of 5... But thanks for the review anyway.
C
Rating: 4 out of 5
I am satisfied with the product, it corresponds to the description in the catalog. However, I would have liked a small gift bag to be included. Thanks for the picture.
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A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 1 out of 5
I paid an extra 17 euros for express delivery, i.e. the day after my order, but I received it 4 days later. and then one of the statues started to melt at the head due to the heat from an LED.
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Response from Palais du Rosaire
Hello, by ordering on Thursday evening, you could not be delivered before Monday. You can ask Chronopost for a refund, but they are unlikely to accept. For the statue that melts (??!!) send us a photo to [email protected] and we'll change the product for you. Best regards,
J
Rating: 4 out of 5
Hello the Palais du Rosaire is a respectable sign of quality ( but with some imperfections ) I recently made an order or this one was incomplete to my great despair .Statue Notre Dame de lourdes 40 cm ( delivered with Metal rosary ) I received the statue very beautiful but without the CHAPELET ??????After complaints, ALWAYS no return ???? It saddens me !!!!this one is still on your site with the mention "delivered with a metal rosary "ref Item: 42604order of 06/04/2023KOWVRNTNMJean-Claude SCIAU 37 Allée du Docteur Robert LafonApt 01 Résidence "IGUZKI "64100 Bayonne
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Response from Palais du Rosaire
Hello Sir,We have taken into account your request, which we are currently processing. We are waiting for the metal rosaries to be sent to us by the supplier so that we can correct our error and send it to you at your address.
M
Rating: 4 out of 5
Good quality but no booklet or explanatory leaflet with the rosary. Thank you for your work.
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M
Rating: 4 out of 5
fast delivery, well packaged
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R
Rating: 4 out of 5
fast delivery, very good packaging, a little disappointed by the color of the mission rosary (green or blue???). the one I bought on the spot suited me better, the colors were brighter.
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C
Rating: 4 out of 5
It's a pity that there was a problem with the tracked mail, which forced the Palais du Rosaire, whom I thank by the way, to expressly send another parcel to a relay point.
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L
Rating: 2 out of 5
I ordered candles to make novenas at home and they were all pink, it's not really embarrassing but I only receive white ones with the picture of the virgin.
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Response from Palais du Rosaire
Hello, Mr. Huet, we're sorry about the color change. The supply of novena candles has been difficult in recent weeks. We have temporarily made up for this shortage with pink candles. You will receive a small gift as compensation with your next order. We apologize for any inconvenience.
A
Rating: 4 out of 5
The orders are neat and quickly delivered, the products are fine and well worked.
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A
Rating: 4 out of 5
The articles are very pretty and of high quality, but it would be good to specify that the rosaries are sold without a "box".
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M
Rating: 1 out of 5
Bonjour j'ai commandé des bouteilles d'eau de lourdes et j'ai annulé le lendemain étant donné un ami m'en rapporter ils n'ont pas pris en compte l'annulation alors que la commande était en préparation et l'ont expédié quand même jai annule auprès du relais pickup et j'ai ouvert un litige paypal car ils refus de me rembourser la totalité de ma commande sur 47 euro ils me comptaient rembourser seulement 28 euro j'ai transformé mon litige en RÉCLAMATION et j'ai eu gain de cause hier paypal m'a remboursé la totalité de ma commande merciii??????paypal I don't order from the palais du rosaire anymore, they are the bearers of the lord's voice when it comes to money, it's another matter altogether. Anyway, the main thing is that I received a full refund.
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C
Rating: 1 out of 5
Sav non-existent disappointed I do not recommend this. Company
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M
Rating: 1 out of 5
No news about my order
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Response from Palais du Rosaire
What a shame to read this review when you haven't even contacted customer service or the carrier to find out where your parcel is. You should know that, as indicated in the tracking link sent to you, your parcel could not be delivered to the relay point you selected because it is marked as temporarily closed. A very harsh notice which is totally undeserved. You will be contacted by telephone to define another relay point for delivery.
A
Rating: 4 out of 5
Beautiful rosaries. The inmates will fight for them. Rosaries distributed by the Catholic prison chaplaincy in Oermingen 67Fast delivery and very fair price.
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M
Rating: 4 out of 5
I was so pleased that I told my sisters who ordered them (a pink angel and a blue angel).
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J
Rating: 2 out of 5
The first tenainier I pis broke in my hands, the link snapped...
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A
Rating: 1 out of 5
Response from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
A
Rating: 1 out of 5
Response from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
M
Rating: 4 out of 5
Thank you for your reply. I'm still waiting for the two missing images.
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Response from Palais du Rosaire
Hello Mr Mordelet, we did indeed send you the images, but after checking the status of the shipment, it seems to have been lost, so we're going to send them a second time. Our apologies, and have a nice day.
A
Rating: 4 out of 5
well packaged and well received.good smelling incense.thank you
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S
Rating: 4 out of 5
I recently placed my first order with the Palais du Rosaire.I am very satisfied with the item I ordered as it conforms to the photo.Very good experience, you can order without any problem!
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V
Rating: 2 out of 5
Bonjour ,.messieurs Madame I am happy to receive my parcel on the other hand I was disappointed because an order of 248 I did not receive with the a gift of thanks .with each passage to heavy in August if I buy for 100 you moffrez a framework of the Virgin, I placed an order at your competitors store of the Christians by buying a stone lamp of Malaya island of st Michel with 79 I was too happy because I received them with with a small sympathetic gift . I placed my order on 1/02/23 and at the same time I celebrate my birthday 15/02/23 it may appeal to you anyway would be to moffrir a rosary at the price of 1euro it attracts customers Thank you dé take this into account
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Response from Palais du Rosaire
Hello, we will remedy your dissatisfaction as soon as possible. Thank you for sharing your opinion.
A
Rating: 1 out of 5
I'm still not able to get the product, which is still not available at the relay point. This is a pity as the package was due to leave for Cuba this week!
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M
Rating: 1 out of 5
I ordered 2 rosaries from Saint Michel. Received on 3/02. Blessed by a priest the same evening. I use 1 of the rosaries on wednesday 8/02 then thursday 9. On vend 10 when I take the rosary from its little bag it is in 3 pieces: the medal, the three grains, and the rest of the rosaryHow to interpret this: bad quality of the product or Liberation? Cordially.
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A
Rating: 4 out of 5
Good product but delivery a bit expensive ????????si have chosen home delivery. It's a pity that only one relay was available for me and I had problems picking up my order without a vehicle ????????
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C
Rating: 4 out of 5
Articles of very good quality and confrme to the description of the site, received in a very protected packing and arrived as agreed, thank you.
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A
Rating: 4 out of 5
good item, on-time delivery
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A
Rating: 1 out of 5
Still havent received my packaged and I am not receiving any response from Palais du Rosaire on where is my parcel.
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Response from Palais du Rosaire
Hello,First of all we would like to apologise.We were unable to respond as we were closed during that week.However, as per your reply, the package was returned to us as it was refused at the UK border.The package has since been returned to you.We are doing our best to send the parcel to you in a timely manner however we are not in control of the delivery constraints.We still hope that you will be satisfied with your order.Hoping to see you again among our customers despite this small incident.SincerelyLe Palais du Rosaire