Customer reviews of Palais du Rosaire

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews

Summary of reviews

Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.

Reviews 1, 3 and 4 stars

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André G.
Rating: 4 out of 5
following a purchase from 26/03/2023
The orders are neat and quickly delivered, the products are fine and well worked.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2023
The articles are very pretty and of high quality, but it would be good to specify that the rosaries are sold without a "box".
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Mme S.
Rating: 1 out of 5
following a purchase from 25/03/2023
Bonjour j'ai commandé des bouteilles d'eau de lourdes et j'ai annulé le lendemain étant donné un ami m'en rapporter ils n'ont pas pris en compte l'annulation alors que la commande était en préparation et l'ont expédié quand même jai annule auprès du relais pickup et j'ai ouvert un litige paypal car ils refus de me rembourser la totalité de ma commande sur 47 euro ils me comptaient rembourser seulement 28 euro j'ai transformé mon litige en RÉCLAMATION et j'ai eu gain de cause hier paypal m'a remboursé la totalité de ma commande merciii??????paypal I don't order from the palais du rosaire anymore, they are the bearers of the lord's voice when it comes to money, it's another matter altogether. Anyway, the main thing is that I received a full refund.
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Christian L.
Rating: 1 out of 5
following a purchase from 19/03/2023
Sav non-existent disappointed I do not recommend this. Company
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2023
I'm totally satisfied with the product and totally disappointed with the deliveryman who was absolutely incompetent - what kind of practice is this of putting parcels in elevators!!! I refused ... he didn't want to go up! he left ... on the 2nd day he made the same demand! so I went down to collect my parcel and told him it had to be signed for! he didn't seem to have any problem with that. So to sum up, I won't be ordering from you again as long as dpd is the only option!
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Mme K.
Rating: 1 out of 5
following a purchase from 18/03/2023
No news about my order
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Response from Palais du Rosaire
What a shame to read this review when you haven't even contacted customer service or the carrier to find out where your parcel is. You should know that, as indicated in the tracking link sent to you, your parcel could not be delivered to the relay point you selected because it is marked as temporarily closed. A very harsh notice which is totally undeserved. You will be contacted by telephone to define another relay point for delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2023
Beautiful rosaries. The inmates will fight for them. Rosaries distributed by the Catholic prison chaplaincy in Oermingen 67Fast delivery and very fair price.
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Marie G.
Rating: 4 out of 5
following a purchase from 24/02/2023
I was so pleased that I told my sisters who ordered them (a pink angel and a blue angel).
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Abbas M.
Rating: 1 out of 5
following a purchase from 21/02/2023
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Response from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
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Abbas M.
Rating: 1 out of 5
following a purchase from 21/02/2023
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Response from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
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Mordelet T.
Rating: 4 out of 5
following a purchase from 16/02/2023
Thank you for your reply. I'm still waiting for the two missing images.
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Response from Palais du Rosaire
Hello Mr Mordelet, we did indeed send you the images, but after checking the status of the shipment, it seems to have been lost, so we're going to send them a second time. Our apologies, and have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2023
well packaged and well received.good smelling incense.thank you
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Sylvie D.
Rating: 4 out of 5
following a purchase from 15/02/2023
I recently placed my first order with the Palais du Rosaire.I am very satisfied with the item I ordered as it conforms to the photo.Very good experience, you can order without any problem!
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Anne D.
Rating: 1 out of 5
following a purchase from 16/02/2023
I'm still not able to get the product, which is still not available at the relay point. This is a pity as the package was due to leave for Cuba this week!
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Pierre V.
Rating: 3 out of 5
following a purchase from 30/01/2023
I think the rosary is probably very good, but I was unable to receive it on the date due to Dpd's faulty service. I have to pick it up several dozen kilometers away this weekend.
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Maud G.
Rating: 1 out of 5
following a purchase from 26/01/2023
I ordered 2 rosaries from Saint Michel. Received on 3/02. Blessed by a priest the same evening. I use 1 of the rosaries on wednesday 8/02 then thursday 9. On vend 10 when I take the rosary from its little bag it is in 3 pieces: the medal, the three grains, and the rest of the rosaryHow to interpret this: bad quality of the product or Liberation? Cordially.
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Antoine
Rating: 4 out of 5
following a purchase from 25/01/2023
Good product but delivery a bit expensive ????????si have chosen home delivery. It's a pity that only one relay was available for me and I had problems picking up my order without a vehicle ????????
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Philippe L.
Rating: 3 out of 5
following a purchase from 20/01/2023
Order reversal. This is the reason for the 3 stars.
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Andrea I.
Rating: 3 out of 5
following a purchase from 31/01/2023
Allora la tempestiva per l'invio degli ordini è buona, ma la qualità del prodotto ordinato scadente. Il primo ritiro non buono perché l'oggetto non conforme e danneggiato e il secondo buono.
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Claire C.
Rating: 4 out of 5
following a purchase from 18/12/2022
Articles of very good quality and confrme to the description of the site, received in a very protected packing and arrived as agreed, thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
good item, on-time delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/12/2022
Ordered for a friend's Christmas presents, the products arrived well packaged and relatively quickly, but with a few errors (a card ordered in French arrived in English, incomplete text on a card...), reported on 31/12 but with no response.
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Response from Palais du Rosaire
Hello,First of all, we would like to apologize for the mistakes made, which are not our usual practice.Indeed, we have forwarded the printing error on the card to the supplier concerned, following your request.We have added an automatic discount voucher for your next order to apologize for the error made on your order.We will do our best to ensure that this does not happen again in the future.Sincerely,Le Palais du Rosaire
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Boucard F.
Rating: 3 out of 5
following a purchase from 30/12/2022
I'm disappointed! My parents bought me a gold-plated medal from you 30 years ago, and I kept it until 2022, when the ring where the chain goes through finally broke. I bought one back from you in full confidence and the plating has already moved. It's sad that a store of your reputation has become so unreliable. It's a shame. What's more, I bought one for my daughter a little later, so she'll be happy.
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Response from Palais du Rosaire
Hello,We are sorry to hear that the item is not up to your expectations. However I would like to inform you that you have 15 days to exchange or be reimbursed if you wish. We still hope your daughter will like the item. Be sure that your satisfaction is our priority. Le Palais du Rosaire
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2022
Still havent received my packaged and I am not receiving any response from Palais du Rosaire on where is my parcel.
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Response from Palais du Rosaire
Hello,First of all we would like to apologise.We were unable to respond as we were closed during that week.However, as per your reply, the package was returned to us as it was refused at the UK border.The package has since been returned to you.We are doing our best to send the parcel to you in a timely manner however we are not in control of the delivery constraints.We still hope that you will be satisfied with your order.Hoping to see you again among our customers despite this small incident.SincerelyLe Palais du Rosaire
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Stéphane E.
Rating: 3 out of 5
following a purchase from 06/12/2022
Some of the products in my order were damaged. A shame on a 50 euro order...Please remember to check the products before sending them to your customers. Thank you for your help.
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Response from Palais du Rosaire
Hello, all you had to do was inform us by phone or e-mail and send us photos of the damaged items. (as surely indicated on the small paper in your order) so that we can proceed to the replacement of the articles.
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Cecile T.
Rating: 4 out of 5
following a purchase from 30/11/2022
Hello, the statuette is beautiful now I hope Mary will protect us
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Response from Palais du Rosaire
We are delighted that you have appreciated the beauty of the statuette you have purchased. We're glad you hope Mary will protect you with this statuette. We understand that the object has a spiritual or religious meaning for you. We hope that this statuette will bring you a sense of peace and comfort. We thank you for your order and hope you continue to enjoy your statuette.
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Jerome L.
Rating: 1 out of 5
following a purchase from 07/11/2022
Statue ordered and sent without quality control (the gold paint was completely flaking off a good part of the statue, and they should have seen this because they were the ones who put it in the first box) and no protection in the main box: result? A broken statue! I get my money back and on top of that I lose my shipping costs. Edit: following your reply, I can confirm that PayPal refunded me 42 euros and some ... and not 50.74 euros. I can send you a screenshot of my PayPal account as proof of my honesty.
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Response from Palais du Rosaire
Hello, I'm sorry to hear about your dissatisfaction. We process hundreds of orders every day, and we always try to give them the utmost attention, but sometimes errors of judgement regarding the strength of the packaging are made. However, apart from the fact that the statue arrived broken and that we'd probably offered to send it back, you received a full refund, including postage. You paid 50.74, including 7.99 for postage, and were refunded 50.74. After verifying the amount paid and refunded, please correct your message. EDIT: I'm really sorry if you've only received part of the refund, but I'll make sure you get a full refund as soon as possible.
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Mika Y.
Rating: 1 out of 5
following a purchase from 24/11/2022
Rosary not at all like the photo in terms of size I can not even wear it it does not even the head I had to have a bottle of heavy water instead I got a truque bb that can put the finger that is useless to me. I'm really disappointed and I wouldn't recommend you anymore.
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Leroy P.
Rating: 3 out of 5
following a purchase from 07/12/2022
Good evening,I'm taking advantage of this inquiry to send you this second letter, the 1st having remained unanswered (?!) because one of the 3 items (Statue of the luminous Virgin Mary in resin 31cm - ref:44443) doesn't work! Of the 3 virgins ordered, one was not wrapped in plastic, it looks dirty (grey all over the white part), the interior lights don't work, they don't light up, the underside of the statue is dirty, there are only 3 small foam support pads out of the 4, the gold paint on the back is "faded", not to mention the statue's white cardboard packaging which is torn (?!).I therefore take the liberty of holding this article at your disposal for an exchange if you please. In the expectation of a reply from you, I remain at your entire disposal, thanking you in advance for your understanding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
I received a good response to the delay in delivery of my order; a rosary was missing; a flashing Christmas bauble was not what I ordered and it doesn't work; a little disappointed but the reasonable prices and quick response make up for some of my disappointment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
Items received in well-prepared parcel.
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Josiane G.
Rating: 1 out of 5
following a purchase from 06/12/2022
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Response from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
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Josiane G.
Rating: 1 out of 5
following a purchase from 06/12/2022
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Response from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
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Lise M.
Rating: 1 out of 5
following a purchase from 21/11/2022
Fast and prompt service. I received my entire order. Very satisfied
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Laurence W.
Rating: 1 out of 5
following a purchase from 05/12/2022
I didn't get my order or refund!
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Response from Palais du Rosaire
Hello Madam,I understand your dissatisfaction, I hope you will forgive us for this stock error. The refund is in progress, you should receive it very soon. The refund is in progress, you should receive it very soon.again sorry, have a nice holiday. Camille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2022
Article received of very very mediocre quality! no follow-up to my email of contestation.
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Fabrizio B.
Rating: 4 out of 5
following a purchase from 30/10/2022
Spedizione rapida, ma avevo ordinato le medagliette in lingua italiana e mi sono arrivate in francese!!!
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Marie B.
Rating: 3 out of 5
following a purchase from 20/10/2022
I ordered some. Wood-colored rosaries, they arrived black. Second order, one rosary arrived damaged. That's a shame. When the site surprises because the sizes of objects should be indicated
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Michèle B.
Rating: 1 out of 5
following a purchase from 05/11/2022
helloI'm reporting unprecedented behavior by the carrier dpd and the impossibility of reaching the palais du rosaire my order announced for delivery by dpd the day after tomorrow (magic!) between 9 a.m. and 12 p.m.; I wait until 1 p.m. no news: no sms, no phone call; I call dpd and try to get a rescheduling with a tighter time slot: not possible, I'm told, but they'll call me first; finally the delivery, postponed for the weekend, is announced to me between 8 a.m. and 5 p.m.! and to send an e-mail to the store? impossible! I tried a message on the site without much hope of a reply I give up the parcel will be sent back
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Veronique B.
Rating: 1 out of 5
following a purchase from 24/10/2022
I received the wrong item and I'm still waiting for my refund...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2022
Wrong order, empty heavy water bottles and no response from after-sales service. I received a refund of 2 euros on my order of 18 euros without any information on when this refund came and the amount. I do not recommend this site.
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Delphine
Rating: 3 out of 5
following a purchase from 05/10/2022
I'm very happy with some of my purchases. One item is missing and I still don't know if it will be available again or if I'll get my money back.
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