Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
I prodotti da me ordinati sono arrivati a casa in maniera impeccabile,ben chiusi e imballati.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2022
Journey a bit long. The crucifix, on the other hand, is perfect.
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Customer K.
Rating: 3 out of 5
following a purchase from 23/09/2022
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Customer K.
Rating: 3 out of 5
following a purchase from 23/09/2022
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Martin
Rating: 4 out of 5
following a purchase from 06/10/2022
to pay you are very complicated too bad
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Valérie
Rating: 4 out of 5
following a purchase from 03/10/2022
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Valérie
Rating: 4 out of 5
following a purchase from 03/10/2022
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Adeline P.
Rating: 4 out of 5
following a purchase from 23/08/2022
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Adeline P.
Rating: 4 out of 5
following a purchase from 23/08/2022
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Maite H.
Rating: 3 out of 5
following a purchase from 27/08/2022
A little disappointed. Plastic item and very small gold-plated medals.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2022
As a customer who has spent a lot of money over the years, I would have appreciated a discount code from time to time. This is never the case. So 1 star. I don't feel like ordering anything anymore. On the positive side, you don't have to wait too long to receive your order. As for the quality of the products, even the expensive gold ones, well, that's just too bad! Don't say anymore that you send products blessed by priests because it's not true. I got the answer on the spot in Lourdes from the priests. Following your reply, - even the stores around you say that no priests come to bless the stock and that they have better things to do. - You have harassed me with advertising by e-mail instead of sending me a promotional code. You are rats and liars. The gold medal is smaller than a pinky nail and as thick as cigarette paper for 100. You love money, that's for sure! When you justify yourself the way you did, it's because you've got something twisted to hide. A bon entendeur.
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Response from Palais du Rosaire
Thank you for sharing your opinion.
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Deminne L.
Rating: 1 out of 5
following a purchase from 05/09/2022
Didn't receive my order Lost package?
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Response from Palais du Rosaire
Hello, We will do everything necessary to find your parcel, the investigation is underway, or send you another if necessary. However, the fault lies more with Chronopost than with us.
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Sylvain
Rating: 1 out of 5
following a purchase from 04/09/2022
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Response from Palais du Rosaire
Hello, you ordered 5 cartons of novenas, each weighing 12kg, which cannot be handled by the carrier in a single parcel. They all left our premises at the same time. Please wait until all the parcels have been delivered. An email with all the tracking links has been sent to you. You can also contact customer service Monday to Friday from 9am to 5pm to express your dissatisfaction. Thank you for your understanding.
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Sylvain
Rating: 1 out of 5
following a purchase from 04/09/2022
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Response from Palais du Rosaire
Hello, you ordered 5 cartons of novenas, each weighing 12kg, which cannot be handled by the carrier in a single parcel. They all left our premises at the same time. Please wait until all the parcels have been delivered. An email with all the tracking links has been sent to you. You can also contact customer service Monday to Friday from 9am to 5pm to express your dissatisfaction. Thank you for your understanding.
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Paturel C.
Rating: 3 out of 5
following a purchase from 02/09/2022
Product not as shown on website. Novena candles last only 8 days (white cap) instead of 9 days (yellow cap).
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Response from Palais du Rosaire
Hello, these novena candles are from Ciergerie Lourdaise, white and yellow cap. We have forwarded your request to them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2022
I'm very satisfied with the products and the speed of delivery.I'm giving this rating because what upsets me is that I received a 10% discount for my birthday on July 5th and I couldn't use it for my order.If I used it I had to give up the free delivery on orders over 49 euros. As my order was over 49 euros, I had to choose between the 2 advantages. I find these conditions unfair.
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Response from Palais du Rosaire
Hello, you should have contacted customer service by phone, email or via the chat box on the site, we would have resolved the situation. After that, if you don't reach the free delivery level of 49, it's normal that it won't be triggered automatically. Please note that for small items (jewelry, books) delivery is free from 29. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2022
I received the parcel quickly and the gift card was a pleasure, but I was disappointed with my last order. The St Bernadette statuette arrived broken in its metal box and the medal was missing from the St Bernadette box, so I hesitate to recommend...
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Response from Palais du Rosaire
Hello, sorry to read your review. We would have preferred you to contact us by e-mail or telephone, so that we could have changed the damaged items, as specified in the note you must have received in your parcel. (But I'll call you right away to sort this out and to let you know that you're totally satisfied with your order).
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Daniel H.
Rating: 3 out of 5
following a purchase from 05/08/2022
Not entirely satisfied with the packaging of my parcel and the method of transport.
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Daniel B.
Rating: 4 out of 5
following a purchase from 08/08/2022
Very beautiful medal of St. Benedict, well made, the iron circle for passing a cord or similar is, however, very fragile.
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Jacques C.
Rating: 4 out of 5
following a purchase from 08/08/2022
Container different from advertising
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Josette S.
Rating: 3 out of 5
following a purchase from 03/08/2022
The delivery man didn't come up to my apartment. I'm handicapped.
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Maurhsaid A.
Rating: 1 out of 5
following a purchase from 21/07/2022
Having placed an order on July 13, 22, for a simple medal, to date Thursday, July 21, 22, still nothing received.There is anguile sous rochefor me, this site is a scam and I will notify the authorities.
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Response from Palais du Rosaire
Hello Sir, as we discussed on the phone yesterday, you gave us the wrong address when you sent the package. The package was returned to us, and we sent it back yesterday at our own expense, despite the fact that the error was entirely your fault... You can notify the authorities, but I find it hard to believe that they will take your request seriously when you tell them that you were mistaken when you wrote the address, and that the parcel was nevertheless returned to you at the seller's expense. On that note, I hope you have a nice day and that your parcel reaches you quickly.
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Marie-hélène C.
Rating: 1 out of 5
following a purchase from 16/07/2022
After placing an order and paying with my credit card, my parcel was delivered to a relay instead of to my home. As I'm disabled, I couldn't go and pick it up, so the parcel left again, and now the DPD company is saying that they can't find my address.
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Response from Palais du Rosaire
Hello Madam, We are very sorry to read this comment, but please be aware that the problem is totally related to the carrier, although it is us who received this unfavorable notice. The carrier has been informed of your dissatisfaction, and your parcel will be redistributed to you shortly. It was left at a relay point because the deliveryman was unable to reach you. You can count on our good will to ensure that you receive your parcel as soon as possible.
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Le S.
Rating: 3 out of 5
following a purchase from 15/07/2022
I am still waiting for delivery since 28/6/2022.
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Céline A.
Rating: 4 out of 5
following a purchase from 09/07/2022
My statue arrived in one piece and it's magnificent, I must say, but I had to wait 15 days, which is a bit of a shame.
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Liska L.
Rating: 4 out of 5
following a purchase from 06/07/2022
What I ordered is good but my package did not arrive I sent a message they answered me the first time and after a second message that remained unanswered.and I received the package 10 days later.
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Jean-pierre T.
Rating: 4 out of 5
following a purchase from 04/07/2022
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Jean-pierre T.
Rating: 4 out of 5
following a purchase from 04/07/2022
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Bertrand V.
Rating: 3 out of 5
following a purchase from 04/07/2022
Hello. I'm not criticizing the product or the delivery, which was quite fast compared to usual. On the other hand, you offered to go and burn a candle at the grotto in Lourdes for my seriously ill wife. I didn't. I recommended Lourdes water and asked you to go for me and my son at the same time, and you were supposed to send me video proof. I have received nothing. I will continue to order water because I need it, but I must admit that I am very disappointed, at least for my wife. I was planning to come to Lourdes but her state of health does not allow it. Yours sincerely Bertrand VASSEUR.
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Response from Palais du Rosaire
Hello, if one of the members of the Palais du Rosaire team has told you that they are going to burn a candle, they are committed to doing so on their own time. I invite you to follow us on social networks to see the videos published each day, you will surely find the video where we burn a candle at your request. However, if it can reassure you, I remember your request made by phone, and I personally burned the candle as you requested, that same evening on leaving the Palais du Rosaire. You can count on our good will and all our support in the trials you are going through. Camille
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2022
Quality products usually I give 5 stars but this time there was a small error in my order and delivery was a little long.
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Michel B.
Rating: 3 out of 5
following a purchase from 15/06/2022
The product noted on the site was indicated available whereas it was not the case and the sending was made without informing me in a point relay with 25 kms of my place, whereas my address was noted well.Otherwise, product arrived well, of quality and sympathetic telephone reception.
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Christiane
Rating: 4 out of 5
following a purchase from 10/06/2022
It's a pity that my last order didn't satisfy me. Next time I'll be careful because the candle I'll have left will last much longer. Good weekend Mme Villeneuve Christiane
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Une C.
Rating: 3 out of 5
following a purchase from 07/06/2022
I'm not entirely satisfied with my purchase; the picture looks different from the medal in real life! A little disappointed but okay
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Response from Palais du Rosaire
Hello, You have 15 days to return the item if it does not suit you, to exchange it or be reimbursed.
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Lucie T.
Rating: 1 out of 5
following a purchase from 05/06/2022
Thanks for everything
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2022
Delivery,Too long 9 days to travel 300 km,otherwise the product corresponds to my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2022
Ferdinand Py scapular medalA shame the smaller medal isn't on sale. This one is really big (22mm).
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Gaetane E.
Rating: 3 out of 5
following a purchase from 04/06/2022
Hello, I had asked for a small gift pack and ended up with a horrible blue plastic box ????Sinon the medal is pretty!
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M D.
Rating: 4 out of 5
following a purchase from 03/06/2022
the item received corresponds exactly to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Listening on the phone! Quality product. We appreciated the gifts made when ordering. A small drawback for the ease of contact by phone or email.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2022
But the candle was not available and they replaced it with 2 others without telling me. I would have preferred to wait for the restocking. Too bad this time. Having said that, they were also very generous with two mini rosaries, but that only made us feel better about the original intention of this superb set. But I'm always delighted with my orders ??????????
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Geneviève T.
Rating: 4 out of 5
following a purchase from 14/05/2022
These are beautiful items !!!Beautiful colors !!!It's very pretty my little girl was very happy !!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2022
Order received quickly, well packaged, with small gifts. I recommend.
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Pascal N.
Rating: 4 out of 5
following a purchase from 09/05/2022
correct and serious site! Just a small downside, delivery is a little long! Sincerely and thank you!
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Fcukinmango F.
Rating: 1 out of 5
following a purchase from 06/05/2022
I received my rosary without La Croix ... in short
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Response from Palais du Rosaire
Hello, please send us a photo to [email protected] and we will send you another rosary as soon as possible. Sorry for the inconvenience.
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