Customers consistently praise fast and reliable delivery, with items arriving quickly and in accordance with descriptions and photos. The packaging is repeatedly described as careful and well protected, sometimes including small gifts or cards, which enhances the sense of care and professionalism. Product quality and presentation are highlighted through mentions of items matching expectations, well-packaged statues and bracelets, and overall satisfaction with the experience. Customer service and reliability are underscored by timely processing, efficient shipping, and positive remarks about trust and repeat orders.
easy navigation - fairly fast delivery - fragile items well packaged except for: the bags of Lourdes water sweets, which didn't stand up to transport and arrived "burst".
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Response from Palais du Rosaire
Hello Corine, thank you for your order and your comment :) we are going to reinforce the protection of the mint pastilles with Lourdes water to guarantee their protection during delivery.See you soon :)
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Marjorie T.
Rating: 1 out of 5
following a purchase from 06/02/2021
Damaged items Virgin hand brokenCross with many defectsHost box badly made Disappointed for an order of 55 euros Only the holy water was in conformity and the holy water font
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Response from Palais du Rosaire
Hello Marjorie, We replied to you on Thursday, January 28, that if your items were faulty we could exchange them without any problem. I invite you to make a request for exchange or refund via your customer account and we will respond favorably and as soon as possible. See you soon! Pauline.
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Cinzia D.
Rating: 4 out of 5
following a purchase from 20/01/2021
Dovete usare un corriere che impieghi meno giorni. Grazie
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Joseph M.
Rating: 4 out of 5
following a purchase from 15/01/2021
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Joseph M.
Rating: 4 out of 5
following a purchase from 15/01/2021
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Gillian S.
Rating: 4 out of 5
following a purchase from 11/01/2021
2 out of my 10 items were broken and needed glue
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
Very happy with my order
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Jean-Michel P.
Rating: 3 out of 5
following a purchase from 07/01/2021
One medal arrived split in two (unstuck)
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Response from Palais du Rosaire
Hello Mr Picard, thank you for your order. If an item arrived damaged, you can send it back to us and we will exchange it without any problem. Have a nice day!
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Raymond K.
Rating: 4 out of 5
following a purchase from 07/01/2021
tres bien pas la peine de se deranger voir dans votre etablissement palais du rosaire ce site est impeccable cela faisait des décennies depuis 1988 que je faisais des achats rue de la grotte 2000km allé retour je suis du 59 près de MAUBEUGE mais au moins j'ai tout sous la main a bientot bien cordialement
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Jane B.
Rating: 1 out of 5
following a purchase from 06/01/2021
Still waiting on delivery!!! Status ? ETA?
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Response from Palais du Rosaire
Hello, Thank you for your order. On my computer system, it is marked that your package was delivered to your home on 7 January. Is this the case? See you soon
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Prucia Z.
Rating: 3 out of 5
following a purchase from 05/01/2021
The rosaries are smaller than my attempted ones and are already cut.
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Response from Palais du Rosaire
Hello, thank you for your order, if any items do not suit you you can return them to us by making a return request via your customer account on our website. Have a nice day. Pauline
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Ollassa
Rating: 4 out of 5
following a purchase from 03/01/2021
I am very satisfied with your site, I thank you for the gift of the Blessed Virgin and Saint Bernadette. And above all, thank you for the comforting note.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2020
Tempi di consegna lunghi, ma son contenta dei prodotti. Da migliorare il servizio clienti, hanno risposto ad una mia mail solo dopo avvenuta consegna dei prodotti.
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Response from Palais du Rosaire
Hi, My computer system tells me that your order was delivered on December 28. We are sorry for the long delivery time. Have a nice day.
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Rosanna D.
Rating: 4 out of 5
following a purchase from 28/12/2020
Gli astucci con la mini Natività sono molto carini e hanno suscitato piacevole sorpresa in chi li ha ricevuti. Esperienza positiva con Palais du Rosaire, con l'unico neo della spedizione un po' lenta, che mi ha fatto temere di non ricevere la merce prima di Natale (ordine 9 dicembre, consegna 23 dicembre).
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Philippe D.
Rating: 4 out of 5
following a purchase from 28/12/2020
May the Blessed Virgin Mary bless you in the name of the Lord Jesus Christ and on my behalf God's best angel.
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Nicolas P.
Rating: 1 out of 5
following a purchase from 26/12/2020
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Response from Palais du Rosaire
Hello Mr Puchaux, your parcel was delivered by La Poste to your letterbox on December 14th. Thank you for your order.
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Nicolas P.
Rating: 1 out of 5
following a purchase from 26/12/2020
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Response from Palais du Rosaire
Hello Mr Puchaux, your parcel was delivered by La Poste to your letterbox on December 14th. Thank you for your order.
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Alex A.
Rating: 1 out of 5
following a purchase from 26/12/2020
I ordered a rosary and never received it, but the amount was deducted from my account.
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Response from Palais du Rosaire
Hello, your review is not associated with an order reference. Could you please provide it for us. There may have been a problem with your delivery. We can help you. See you soon
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Aurelie L.
Rating: 4 out of 5
following a purchase from 23/12/2020
Shame the candles weren't wrapped as all the wax spilled into the box. Otherwise very fast service and satisfied
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Response from Palais du Rosaire
Hello Aurélie. Thank you for your order. We are sorry for this incident. From now on the candles will be fully packed to avoid this kind of problem. Thank you for your feedback which helps us to improve :). Have a nice Christmas!
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Aurelie
Rating: 3 out of 5
following a purchase from 21/12/2020
Bonjour un peu déçu car la petite bouteille avec eau de lourdes est parvenue cassé
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Response from Palais du Rosaire
Hello Aurélie. If your bottle arrived damaged, we can replace it for you. It sometimes happens that packages are damaged during delivery. I invite you to make a return request on our website via your customer account. Have a nice day!
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Jessica L.
Rating: 4 out of 5
following a purchase from 18/12/2020
I placed an order and I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Gli oggetti sono ben presentati, c'è un'ampia scelta, la ricerca è veloce, così come la registrazione dell'account; il servizio clienti è rapido e cortese.L'unico motivo per cui non assegno 5 stelle è la spedizione, un po' lenta.
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Response from Palais du Rosaire
Hello, thank you for your order and your very constructive comment. We will work on the speed of our website :)
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Brigitte B.
Rating: 4 out of 5
following a purchase from 17/12/2020
fast and careful delivery, always with a nice note.
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Anne
Rating: 4 out of 5
following a purchase from 16/12/2020
very pretty medal but it should be stressed that the size includes the buckle!! so it is actually very small ... so a little disappointed.
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Response from Palais du Rosaire
Hello Anne, Thank you for your order. We specify in all our descriptions that the size of the medal also includes the clasp. Example: Classic cross pendant with Christ in gold-plated, measuring 3cm high, including the clasp.
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Jojo G.
Rating: 4 out of 5
following a purchase from 15/12/2020
Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
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Patrizia
Rating: 4 out of 5
following a purchase from 13/12/2020
Ho ordinato diverse confezioni di pastiglie all'acqua benedetta di Lourdes. Il pacco è arrivato in ottime condizioni e l'imballaggio ha protetto le pastiglie, che sono rimaste integre. Ho gradito molto che nella confezione abbiano incluso anche due immagini religiose e una medaglietta, il tutto corredato da un biglietto di ringraziamento scritto a mano.Non do cinque stelle solo perché ci sono dovuti più giorni di quelli dichiarati per la consegna.
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Frédéric
Rating: 1 out of 5
following a purchase from 13/12/2020
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Response from Palais du Rosaire
Hello Frédéric, your parcel was delivered to your letterbox by Colissimo on December 2nd. Have a nice day.
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Frédéric
Rating: 1 out of 5
following a purchase from 13/12/2020
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Response from Palais du Rosaire
Hello Frédéric, your parcel was delivered to your letterbox by Colissimo on December 2nd. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
The parcel arrived on time. The extra touches with the order are very much appreciated, as is the personalized note. Nevertheless, it's hard to get a real idea of the actual size of the medallion. It seems small to me. Perhaps a full-size picture would be in order to avoid disappointment. Otherwise, everything else is perfect.
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Response from Palais du Rosaire
Hello, thank you for your order :) we put quite large pictures of the jewels on our website so that you can appreciate the details of the jewels. We add in each description the size of the jewels so that you can realize the real size. Have a nice day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
Very good, except that the medallion was not in the box, but next to it. Since it was a gift delivered directly to the person, it's not as good.
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D.
Rating: 4 out of 5
following a purchase from 08/12/2020
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Response from Palais du Rosaire
Hello, Thank you for your order. I'm Pauline :) I'm the person in charge of the website. Maybe we'll have the chance to talk on the phone :) Have a nice day
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D.
Rating: 4 out of 5
following a purchase from 08/12/2020
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Response from Palais du Rosaire
Hello, Thank you for your order. I'm Pauline :) I'm the person in charge of the website. Maybe we'll have the chance to talk on the phone :) Have a nice day
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Bruno B.
Rating: 3 out of 5
following a purchase from 08/12/2020
Crèche un peu desevente
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Response from Palais du Rosaire
Hello Bruno, Thank you for your order. If you don't like the crib you can send it back to us :). Have a nice day!
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Terese A.
Rating: 1 out of 5
following a purchase from 29/11/2020
Scarsissima visto che ad oggi ancora non é arrivato il pacco
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Response from Palais du Rosaire
Ma'am, we have launched a survey with Mondial Relay to expedite the delivery of your package. We are doing everything we can to expedite the delivery. We apologize for the inconvenience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
TUTTO BENE.ARRIVATO TUTTO, PROPRIO COME SPERAVO.GRAZIE.GIUSEPPE
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Concetta
Rating: 4 out of 5
following a purchase from 21/11/2020
Avrei voluto dare 5 stelle ma spiego il motivo di una stella in meno: il corriere ha consegnato ad una signora (quasi sconosciuta a me) il mio paccchetto. Poteva chiamarmi e accordarci....Riguardo al mio ordine sono molto felice, tutto come desideravo. Ho ricevuto in regalo una medaglietta. Ringrazio molto
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Response from Palais du Rosaire
Hello, You will receive your order today or tomorrow. With COVID, packages are sometimes delayed. We are sorry for the delay.
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Samuel
Rating: 4 out of 5
following a purchase from 23/11/2020
Their products are very high quality, and delivery was fast.
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Sandrine C.
Rating: 4 out of 5
following a purchase from 20/11/2020
The beaded rosary is beautiful, but the carved wooden beads on the other rosary are too small.
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Claudia L.
Rating: 4 out of 5
following a purchase from 18/11/2020
Tutto ok . Prodotti richiesti arrivati
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Chantal
Rating: 3 out of 5
following a purchase from 11/11/2020
I thought the statue of Mary was solar-powered and would look better outside when it's dark.
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Syndie
Rating: 4 out of 5
following a purchase from 10/11/2020
I am very satisfied with this site but I find that there are not enough products. I've already been to lourdes and I know there's much more choice.
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Kurtzemann J.
Rating: 4 out of 5
following a purchase from 03/11/2020
I've received the items I ordered and they conform to the description. I just wish the lanterns had a door, which would have been better in rainy weather and would have prevented the candle from going out? but it's true that at that price you can't have everything you should point it out on your website know that on the whole I'm satisfied with your products there's no problem I'm just waiting for you to let me know if the 30 saints prayer booklet is available again thank you and good evening to you all
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Response from Palais du Rosaire
Hi Jean-Paul, we've added to the product sheet that the lantern opens from the top for our next customers. Thank you for your constructive comment :). For the Saints prayer booklet, we've saved your e-mail in our system and when the item comes back into stock you'll be automatically notified. Good day and see you soon.
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Piera A.
Rating: 4 out of 5
following a purchase from 01/11/2020
Tutto come nella descrizione. Purtroppo però ho dovuto incollare delle parti perché sono arrivate staccate.
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