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A
Rating: 4 out of 5
Product discontinued and replaced by a similar one, much appreciated. Too bad items cannot be blessed before shipping. Thanks to the team.
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Customer reviews of Palais du Rosaire
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
Summary of reviews
Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersS
Rating: 4 out of 5
Fast and careful delivery, but we were a little surprised by the large size of the rosaries, which was not obvious from the photo (a point worth emphasizing), so we were a little disappointed, but satisfied overall.
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E
Rating: 4 out of 5
I am very satisfied with my orders. The items are very pretty, especially the rings, with the exception of the silver bracelet, which must have had a manufacturing defect, as I'd hardly tried it on and it was already broken, so I had to return it and I'm waiting for a replacement to be returned.Delivery was quite long, but that's understandable with the pandemic.
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S
Rating: 4 out of 5
Very good service and advice.ProblemI placed an order and took delivery at the maximum price by Chronopost. !I was confirmed delivery in 48 hours.alas the order arrived 10 days after the order. (Covid.).
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B
Rating: 4 out of 5
Thank you for the small personalized message and the rosaries very pretty and not expensive.bien reçu.je vous remercie pour la rapidité vu le contexte je pensais les recevoir bien plus tard
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M
Rating: 1 out of 5
bonjourtoujours pas reçu ma commande, consciente des soucis actuels, mais cela fait 16 jours et toujours rien.
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O
Rating: 4 out of 5
I have just received my order.thank you for the gifts.my chain is just a little short.I am happy with my order.Sincerely Odette Capitanio
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M
Rating: 3 out of 5
not yet received .parcels take a long time to arrive given the current economic situation , your request has come too soon .may God protect you Thank you.
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C
Rating: 3 out of 5
Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
C
Rating: 3 out of 5
Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
N
Rating: 3 out of 5
The ten-piece Brazilian bracelet is already out of order.
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E
Rating: 4 out of 5
After an experience having generated doubts with another commercial site of Lourdes, I was rather satisfied with this commercial site.But I contacted the information department of the Lourdes sanctuary, who told me that it was forbidden to sell water from lourdes (since the apparitions), and that I had to check that the merchant site "le palais du Rosaire" really depended on the lourdes store "le Palais du Rosaire". So I have doubts about the Lourdes water I bought, I don't know if it really comes from the grotto.
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Response from Palais du Rosaire
Hello Eliane, I can confirm that the Palais du Rosaire website does indeed depend on our Lourdes stores, and we have a page dedicated to our history on the website. Concerning the Lourdes water: We only charge the porter, i.e. the person who goes to the grotto to collect the water, the collection usually takes 30min as the sanctuaries are only accessible on foot. So we take small quantities of water. So we send the real water from Lourdes. If you have any doubts about your next order, we can send you a video :). See you soon Eliane.
J
Rating: 4 out of 5
Very good welcome, fast and efficient.
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G
Rating: 3 out of 5
On time and on order
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J
Rating: 4 out of 5
J
Rating: 4 out of 5
M
Rating: 4 out of 5
Jewel conforms to the photo. Received on time.
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R
Rating: 1 out of 5
The delivery times mentioned (48 to 72 hours) were not respected despite a dispatch notice on the same day (parcel received 8 days after the order). I was therefore unable to have the rosary blessed or to place it in my wife's coffin.
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Response from Palais du Rosaire
Hello Romain, we're sorry your rosary didn't arrive. The 48-72H delivery time mentioned is only for Colissimo. You had selected Mondial Relay, which has a delivery time of more than 6 days (it is notified on our site when you select the delivery method).
B
Rating: 4 out of 5
the site needs to be refreshed, very complicated, lacks clarity and ease of use, too bad! for the rest, it's excellent.
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Response from Palais du Rosaire
Hello Beatrice, thank you for your comment. Can you tell us which parts of the website you don't like? We can then work on them to improve our site. You can e-mail us directly at [email protected] and we'll be happy to get back to you.
A
Rating: 4 out of 5
Compliant, well packaged, little gifts as well?? . Thank you, I'm very happy with my purchase.
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K
Rating: 4 out of 5
K
Rating: 4 out of 5
F
Rating: 4 out of 5
Hello, I'm sending you this message to tell you that I was very satisfied with my order. The little pebbles are very good and much softer than those I ordered the 1st time.
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Response from Palais du Rosaire
Hello, we're delighted that you liked our new range of sweets. Thank you for your feedback. We hope to see you soon.
V
Rating: 3 out of 5
V
Rating: 3 out of 5
A
Rating: 4 out of 5
I like it a lot but you harass us too much! Too much mail for advertising and I regret that because we can't order every day or every week.
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Response from Palais du Rosaire
Hello Eddy, we communicate by e-mail to inform our customers about new products and bargains. We try to find the right balance so as not to send too many emails to our customers. If you wish, you can easily unsubscribe from our mailing list. We hope to see you soon. Pauline
R
Rating: 3 out of 5
good products but delivery not top notch too long to receive the parcel kind regards
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Response from Palais du Rosaire
Hello, Mondial Relay delivery is not the fastest, it usually takes between 5 and 6 days to receive the package. For your next order, I advise you to use colissimo (48h). Have a nice day, Pauline
I
Rating: 4 out of 5
So far, I've always been satisfied with my orders and I've always received a little gift.
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J
Rating: 1 out of 5
Merchandise error then unprotected statuette arrived in three pieces no commercial gesture to my good memory of making minimum 5 phone calls ... ??
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N
Rating: 4 out of 5
I THINK IT WOULD BE NICE TO ACCOMPANY YOUR EAU DE LOURDES WITH A CERTIFICATE OF AUTHENTICITY.
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Response from Palais du Rosaire
Hello Nathalie, Your comment is very interesting! Even though we send the real Lourdes water, collected by us beforehand, your idea of a certificate of authenticity is very interesting. We're going to think about how we can set this up. Have a nice day. Pauline
A
Rating: 4 out of 5
A
Rating: 4 out of 5
C
Rating: 4 out of 5
well packaged, good product, waited a little long, due to transport problems, no doubt! but satisfied!
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Response from Palais du Rosaire
Hello Christale, Your Mondial Relay parcel is delivered via the Lieu Saint platform. It's a huge logistics platform that handles the whole of Ile de France, so there are sometimes a few delays. See you soon, Pauline.
A
Rating: 4 out of 5
A
Rating: 4 out of 5
C
Rating: 1 out of 5
Not happy parcel received on 8 012020 order on 25 cash too fast sinom candle a little smashed on the sides of pot
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C
Rating: 4 out of 5
Apart from the 15-day delivery instead of 72 hours, the parcel delighted my mom.
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A
Rating: 4 out of 5
Very pretty medal sends you remains fast and neat with small. Very nice gifts...sorry the medal is not double sided.
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K
Rating: 1 out of 5
Shipping costs too high! Otherwise product conforms.
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Response from Palais du Rosaire
Hello Katia, we have a cheaper delivery solution which is Mondial Relay for your order the shipping cost would have been 4.70. Have a nice day. Pauline
J
Rating: 4 out of 5
Very satisfied with the follow-up, delivery and visual quality. It was a gift for my mother, who lives in Burgundy.
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L
Rating: 4 out of 5
Thank you for your high quality products
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A
Rating: 3 out of 5
I ordered a chain and a pendant for a gift. The pendant is very pretty and of good quality. I thought the same was true of the chain, but it broke after a day's wear, so I'm stuck with it.
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Response from Palais du Rosaire
Hi Alyssia, we're sorry your chain broke. This is the first time this has happened to us. There must have been something wrong with the chain. You should have called us and we would have replaced your chain with a new one. Don't hesitate next time :). Have a nice day!