Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Thank you for your feedback! We are delighted that your experience was a positive one. Your satisfaction is very important to us. May the blessing of Lourdes be with you. 🙏
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Philippe P.
Rating: 4 out of 5
following a purchase from 28/01/2025
The 20 novenas were placed in an inner carton, which in turn was placed in a shipping carton. Both boxes were torn and one novena was broken during shipping. Stronger cartons are needed. Otherwise, the 19 intact novenas are in order.
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Response from Palais du Rosaire
Thank you for taking the time to share your experience. We're sorry to hear that one of your novenas was damaged in transit. We have taken into account your comment about the strength of our packaging and will consider improvements to better protect fragile items.
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Asha A.
Rating: 4 out of 5
following a purchase from 28/01/2025
It happened
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Response from Palais du Rosaire
Thank you for your feedback! We are delighted that your order arrived safely. Your satisfaction is our priority.
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Angelo K.
Rating: 4 out of 5
following a purchase from 27/01/2025
i am satisfied with the orders i made with you mr klein angelo
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Response from Palais du Rosaire
Many thanks for your loyalty and trust! We are delighted to know that you are satisfied with your orders from us. Your satisfaction is our greatest reward. May Our Lady of Lourdes watch over you. 🙏
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Chantal ou Patrick C.
Rating: 4 out of 5
following a purchase from 20/01/2025
Ras
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LAKDAR L.
Rating: 4 out of 5
following a purchase from 16/01/2025
Perfect
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Response from Palais du Rosaire
Hello,
Thank you so much for your positive and concise feedback! We're delighted that everything went perfectly. Your satisfaction is our greatest reward. May Our Lady of Lourdes watch over you and shower you with her graces. 🙏
With all our gratitude,
The Palais du Rosaire team
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Mélanie D.
Rating: 4 out of 5
following a purchase from 19/12/2024
Very satisfied with my order. Really good quality and beautiful medal. Except for the engraving because I ordered it during the holidays. I have nothing else to say.
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Response from Palais du Rosaire
Hello,
Thank you so much for your positive feedback! We are delighted that your order, and in particular the medal, brought you satisfaction in terms of quality and beauty. However, we understand your concern about the engraving during the holiday season, and apologize for the inconvenience. We will do our utmost to further improve our services for these busy periods. Thank you for your trust and understanding. May Our Lady of Lourdes watch over you. 🙏
With all our gratitude,
The Palais du Rosaire team
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Dominique R.
Rating: 4 out of 5
following a purchase from 09/01/2025
I am very satisfied
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Christine G.
Rating: 4 out of 5
following a purchase from 08/01/2025
Medals a little small.
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Response from Palais du Rosaire
Hello,
Thank you for taking the time to share your opinion. We are sorry that the size of the medals did not fully meet your expectations. We strive to provide detailed descriptions for each item, including their dimensions, to help our customers make their choice.
If you need advice on how to select a medal that better suits your preferences, please do not hesitate to contact our customer service department. We'll be delighted to help you find your ideal product.
We look forward to seeing you soon in our online store.
Best regards,
The Palais du Rosaire team
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Laurence D.
Rating: 4 out of 5
following a purchase from 04/01/2025
Very, very good in every way. Thank you very much.
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Response from Palais du Rosaire
Hello,
Thank you so much for your positive feedback! We are delighted that your experience with Le Palais du Rosaire was satisfactory in every way. Your satisfaction is our greatest reward. May the peace and light of Lourdes be with you.
With all our gratitude,
The Palais du Rosaire team
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Michelle B.
Rating: 4 out of 5
following a purchase from 28/12/2024
Very happy, great bracelet, thanks for the little extra card👍
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Dolorès D.
Rating: 4 out of 5
following a purchase from 15/12/2024
The custodes are very pretty, but one is too big and the other too small for my taste. Sorry
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Jeanmarie L.
Rating: 3 out of 5
following a purchase from 21/12/2024
Except that the advent21 calendar offered, was not delivered, with my order, for that I put 3 stars
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Response from Palais du Rosaire
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for the oversight regarding the free 2021 Advent calendar. This type of error is exceptional, and we fully understand your disappointment.
We look forward to providing you with a better experience with your next order.
Best regards,
The Palais du Rosaire team
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Charlotte P.
Rating: 4 out of 5
following a purchase from 17/12/2024
Le petit bijoux qui contenait de l' eau de lourdes s' est vidé....
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Cindy D.
Rating: 4 out of 5
following a purchase from 16/12/2024
Very satisfied with my order
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Response from Palais du Rosaire
Thank you very much for your feedback! We are delighted that you are very satisfied with your order. See you soon!
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Jean F.
Rating: 4 out of 5
following a purchase from 17/12/2024
Excellent
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CATHERINE L.
Rating: 4 out of 5
following a purchase from 15/12/2024
Thank you for the speed of the order
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Paulette G.
Rating: 4 out of 5
following a purchase from 06/12/2024
Very satisfied fast and corresponds well to my request
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Response from Palais du Rosaire
Thank you very much for your feedback! We are delighted that your order met your expectations. 😊✨
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Sylvie M.
Rating: 4 out of 5
following a purchase from 30/11/2024
I recommend this site, however the little gift added is often the same and is not exceptional, moreover a candle arrived broken.
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Response from Palais du Rosaire
Thank you for your feedback! We are pleased that you recommend our site and take into account your comments about the gift and the broken candle. We will work to improve these points to offer you a better experience in the future. 😊✨
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Chrystal C.
Rating: 1 out of 5
following a purchase from 03/12/2024
I bought votive candles and I am very disappointed by this product.
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Response from Palais du Rosaire
We are very sorry to hear that the votive candles you ordered did not meet your expectations. 😔
To better understand your disappointment, could you please elaborate on what fell short? Was it the burn time, the quality of the wax or some other aspect? Please do not hesitate to contact us directly at [email protected] or 0562922500 so that we can find a solution to suit you.
With our sincere apologies and regards,
Le Palais du Rosaire
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Françoise C.
Rating: 4 out of 5
following a purchase from 30/11/2024
Hello The order has arrived but with a delay. Best regards
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Response from Palais du Rosaire
Hello, thank you for your feedback. We apologize for the delay in delivery and appreciate your understanding. We will do our best to improve the speed of our shipments in the future. Best regards. 😊✨
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Elisabeth C.
Rating: 4 out of 5
following a purchase from 01/12/2024
Overall satisfied. TB product Delivery more complicated (but only the fault of the post office!)
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Response from Palais du Rosaire
Thank you for your feedback! We are delighted that you are satisfied with the product. We apologize for the inconvenience caused by the delivery, unfortunately beyond our control, but we appreciate your understanding. 😊✨
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Laure E.
Rating: 4 out of 5
following a purchase from 23/11/2024
Good genuine product, just lacks perhaps an explanatory leaflet for the use of the incense burner. I recommend the products
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Response from Palais du Rosaire
Thank you for your feedback! We are delighted that you are satisfied with the product. We take into account your comment about the explanation leaflet for the censer and will make sure to add it in the future. 😊✨
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Catherine V.
Rating: 4 out of 5
following a purchase from 21/11/2024
The order went well, but since then I've been inundated with emails from you, which really annoys me ...
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Response from Palais du Rosaire
Hello,
Thank you for taking the time to share your feedback. We're delighted to hear that your order went well, but we're sorry to hear that you're receiving too many emails from us.
We fully understand how annoying this can be. Please note that you can manage your communication preferences or unsubscribe directly via the link at the bottom of our emails. If necessary, our customer service team is also available to adjust your preferences.
We hope this situation will not affect your confidence in our store. If you have any further queries, please do not hesitate to contact us.
Best regards,
The Palais du Rosaire team
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Danielle R.
Rating: 4 out of 5
following a purchase from 09/11/2024
Before we had a little note on a picture now nothing, very anonymous it's a shame there was a time we even had a little gift
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Response from Palais du Rosaire
Hello,
Thank you for your feedback. We are very sorry if your recent experience did not live up to your expectations. We understand that these small gestures, such as the personalized note or gift, added a warm touch to your orders.
Please note that, normally, a card with a Miraculous Medal is included with all our orders. We apologize if this has been omitted this time. Please do not hesitate to contact our customer service department, and we will be delighted to rectify this oversight.
We appreciate your loyalty and hope to continue satisfying you in the future.
Best regards,
The Palais du Rosaire team
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Annie E.
Rating: 4 out of 5
following a purchase from 08/11/2024
A little long for transport but good reception
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Response from Palais du Rosaire
Thank you for your feedback! We are pleased that the delivery went well, despite the transport delay. We are constantly working to improve the speed of our deliveries. 😊✨
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Pierre B.
Rating: 4 out of 5
following a purchase from 05/11/2024
I didn't receive the right color of rosaries, I had asked for white ones and they are blue, but it's not a big deal.
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Nathalie B.
Rating: 4 out of 5
following a purchase from 01/11/2024
The products are excellent No problem with delivery
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Response from Palais du Rosaire
Thank you very much for your feedback! We are delighted that you were happy with the products and that the delivery went smoothly. 😊✨
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Dawid R.
Rating: 4 out of 5
following a purchase from 24/10/2024
I give four stars because they had items on stock while I was making an order but later It came out that it is out of stock and i had to change my choices.
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michelle S.
Rating: 1 out of 5
following a purchase from 23/10/2024
Speed
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Response from Palais du Rosaire
Thank you for your feedback! We are delighted that you were satisfied with the speed of our service. We hope to see you soon!
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Marie A.
Rating: 3 out of 5
following a purchase from 12/10/2024
Satisfied, the only downside is that you can't really make out the time changes.
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cany B.
Rating: 4 out of 5
following a purchase from 16/10/2024
The only problem was that the box was too big and wouldn't fit through the letterbox. The 1st box inside was more than enough. Thanks a lot
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Response from Palais du Rosaire
Thank you for your feedback and constructive comments! We apologize for the inconvenience concerning the size of the box. We will take your feedback into account to improve our shipments in the future. Thanks again and see you soon!
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Laurence P.
Rating: 4 out of 5
following a purchase from 14/10/2024
Very beautiful medal, in a nice little box. Well packaged. Responsive service following an address error. But complicated carrier rules as different departments don't communicate with each other. Fortunately, the matter was resolved fairly quickly.
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Response from Palais du Rosaire
Hello,
Thank you very much for your detailed and positive feedback on our service and products. We are delighted that you liked the medal and its box and that our team was able to react quickly to correct the address error.
However, we are sorry for the inconvenience encountered with the carrier. We understand how frustrating this can be and are in constant dialogue with our logistics partners to improve their communication and simplify your deliveries.
We look forward to seeing you soon in our store. Should you have any further questions or requirements, please do not hesitate to contact us.
Best regards,
The Palais du Rosaire team
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Sabrina F.
Rating: 1 out of 5
following a purchase from 28/09/2024
The rosary is not at all the same color as on the site.
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sabrina P.
Rating: 4 out of 5
following a purchase from 12/10/2024
Package ordered broken
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GABRIEL W.
Rating: 4 out of 5
following a purchase from 03/10/2024
I am satisfied with the processing of my request and the fast delivery. Thank you very much.
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olivier C.
Rating: 4 out of 5
following a purchase from 06/10/2024
The silver medallion, unprotected in its wrapping, was carried around in the parcel, which was itself completely damaged.
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Response from Palais du Rosaire
Hello,
Thank you for taking the time to share your experience. We are very sorry for the inconvenience you experienced when receiving your order. It is not normal that the medallion was not properly protected and that the package was damaged during transport.
We take the quality of our packaging very seriously to ensure that your items arrive in perfect condition. Your feedback will enable us to further improve our shipping procedures.
Please do not hesitate to contact our customer service department so that we can find a rapid solution and fully satisfy your expectations.
We apologize for the inconvenience,
The Palais du Rosaire team
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David D.
Rating: 4 out of 5
following a purchase from 01/10/2024
Order arrived very well packaged. Thank you
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Séraphim S.
Rating: 3 out of 5
following a purchase from 26/09/2024
The items are great but the delivery went very badly, my parcel was open and the deliveryman put it on the window of my neighbor who is a thief... moreover there were footprints on the parcel and it was soaked... unacceptable on the part of GLS, they should change the delivery service.
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Response from Palais du Rosaire
Hello,
Thank you for your feedback and for your appreciation of our products. However, we are very sorry for the problems you had with the delivery. What you describe is totally unacceptable, and we understand your dissatisfaction.
We work with our carriers to provide a quality service, but it seems that this time GLS did not meet our expectations or yours. We will immediately report this incident to their department so that such a situation does not recur.
Your satisfaction is our priority. If any items have been damaged, or if you would like further assistance, please do not hesitate to contact our customer service department: we will do everything we can to help you.
We apologize for this disappointing experience,
The Palais du Rosaire team
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Edwige I.
Rating: 4 out of 5
following a purchase from 28/09/2024
Tres bien merci
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