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C
Rating: 4 out of 5
Pretty but a little small. Thank you for that. For the little gift. Best regards. Claude Lemee.
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Customer reviews of Palais du Rosaire
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 750 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with items arriving quickly and in accordance with descriptions and photos. The packaging is repeatedly described as careful and well protected, sometimes including small gifts or cards, which enhances the sense of care and professionalism. Product quality and presentation are highlighted through mentions of items matching expectations, well-packaged statues and bracelets, and overall satisfaction with the experience. Customer service and reliability are underscored by timely processing, efficient shipping, and positive remarks about trust and repeat orders.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
I will recommend
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J
Rating: 4 out of 5
My first time to order here. My order was prepared and shipped within the expected timeframe, though the delivery was delayed due to weather conditions. Still an awesome experience.
M
Rating: 3 out of 5
During the delivery of my order, 10 candles were missing.the service was called,it was solved immediately,the gentleman was very kind and efficient.the next day I received the missing complement.out of the 15 candles 8 were broken.the package was well packed,I think it was the order picker's fault.disappointed ....
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C
Rating: 1 out of 5
Too small and what's more I returned the item and still haven't been reimbursed.
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Response from Palais du Rosaire
Your money was refunded the day we received your item. As for the size, it is indeed the size indicated on the product sheet.
J
Rating: 4 out of 5
I'm very pleased with my purchased
I
Rating: 4 out of 5
Hello, I'm completely satisfied with what I received, plus a little souvenir from Lourdes that really touched me. The only drawback was that the parcel, marked fragile, was open on one side, but fortunately nothing was missing and everything was intact. I wish the delivery company would be more careful.
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R
Rating: 4 out of 5
Shipment conforms to order, and delivery perfectly on time.
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H
Rating: 3 out of 5
Order missing from package
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C
Rating: 4 out of 5
Very happy, already several orders, fast
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N
Rating: 4 out of 5
Impeccable delivery and customer-oriented team. I highly recommend them!
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M
Rating: 4 out of 5
I only give 4 stars because the descriptions are often misleading as to sizes.
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A
Rating: 4 out of 5
Order arrived with everything I had ordered. The only drawback is the long delivery time.
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A
Rating: 4 out of 5
I'm a loyal customer at Palais du Rosaire, lots of choice, attractive price.
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M
Rating: 4 out of 5
item conforms to what I wanted fast delivery by colissimo but without signature would be better for me, I would recommend without problem.
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C
Rating: 3 out of 5
This time, I was disappointed by the shipping time. I had asked for express delivery, which has a cost, and I didn't really take advantage of it.
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A
Rating: 4 out of 5
Fast shipping. Satisfied with my order
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A
Rating: 3 out of 5
Change of delivery point.
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A
Rating: 1 out of 5
Not satisfied. disappointed.1ere and last order, the ordered article, does not have the colors put on the site in photograph, made in China, not to specify. I did not have Advent calendar, but a Bracelet out of wooden, hématite and stone with cross, made in China.the quality is not their principal concern.correct packaging and delivery by La Poste.FACTURE du 21/12/2023 #FA051274in reply by e-mail received 05/01/2024 "And concerning the fleur-de-lis cross, it comes from a reputable 100% American company. I invite you to read more about it by clicking on this link: de jimshore.fr"
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Response from Palais du Rosaire
Hello, you still benefit from your right of withdrawal and can return the items for a refund or exchange them.
F
Rating: 4 out of 5
Package received well packed. The box is a bit large. Everything else is ok.
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A
Rating: 4 out of 5
Il prodotto ordinato è ottimo, arrivato integro e ben confezionato. Una stella in meno per la lentezza della spedizione, che ha impiegato due settimane, nonostante aver scelto e pagato la spedizione più rapida.
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J
Rating: 4 out of 5
Great products as always and much appreciated delivery.
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A
Rating: 4 out of 5
a little small for a man of good constitution, but it'll do, it won't budge :)
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A
Rating: 1 out of 5
Still waiting for my order placed on November 24 despite a message via customer service. Really not serious
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Response from Palais du Rosaire
You did not pick up your parcel at a relay point.
C
Rating: 3 out of 5
Bonjour je suis très déçu du chapelet car les accroches était Pas tout cerclit je la perdu 3 fois j'ai dû les reprendre un par un . Sincerely mr Carafassi.
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Response from Palais du Rosaire
Hello,I'm sorry to read your message. I see that there is still time for you to return the defective rosary. Please contact our after-sales service on 05.62.92.25.00. We will be able to refund you or offer you another rosary. We apologize for the inconvenience,
A
Rating: 1 out of 5
not terible product
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J
Rating: 4 out of 5
J
Rating: 4 out of 5
C
Rating: 1 out of 5
I bought a gold-plated bracelet. As soon as I wore it, I lost it because the clasp didn't hold properly..... very disappointed with my purchase.
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Response from Palais du Rosaire
Hello, unfortunately I can't find your account or your order. Are you sure you ordered from Palais du Rosaire? Please contact customer service so that we can assist you with your complaint.
L
Rating: 4 out of 5
Beautifully packaged items, delivered on time.
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Response from Palais du Rosaire
Thank you very much for your positive feedback. We are delighted to hear that you found our items attractive, well packaged and that delivery was on time.Your satisfaction is our priority, and we will continue to work to maintain our high level of service. If you have any further needs or questions in the future, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
G
Rating: 1 out of 5
Very bad experience, I ordered an item after 1 week, I contacted by email to know where my order was and why I still had not received my item, response from them "we are out of stock" Very disappointed, I do not recommend this site.
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Response from Palais du Rosaire
We are very sorry to hear that you have had a disappointing experience with our online store. We completely understand your frustration regarding the delayed order and the late communication about the stock shortage.We take your comments seriously and apologize for any inconvenience this may have caused. We are always striving to improve our services and will take steps to avoid such situations in the future.If you have any further questions or concerns, or would like to discuss this experience in more detail, please do not hesitate to contact us. Your feedback is important to us, and we hope to have the opportunity to earn your trust again in the future.Sincerely,The Palais du Rosaire team
A
Rating: 3 out of 5
Excellent service from Le Palais du Rosaire in terms of order handling, shipping time and quality of packaging. Too bad the DPD carrier spoiled everything. I'll only recommend them if there's a possibility of delivery by another carrier. (No matter where I live, DPD has never made a single correct delivery).
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Response from Palais du Rosaire
Thank you for your positive feedback regarding Le Palais du Rosaire's service in terms of order handling, shipping time and packaging quality. Your satisfaction is very important to us, and we do our best to provide a quality shopping experience. Your satisfaction is very important to us, and we do our best to provide a quality shopping experience.We are sorry to hear that you encountered problems with the DPD carrier. We understand your concerns, and will do our best to accommodate your delivery preferences in the future. We apologize for any inconvenience this may have caused.If you have any further needs or questions in the future, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
É
Rating: 1 out of 5
Still nothing! My delivery is rescheduled every week. Very disappointed, I don't recommend it
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Response from Palais du Rosaire
It's a pity that your review notes the Palais du Rosaire and not the carrier as the cause of the delay, as your parcel was sent just after you placed your order. I hope your order will reach you soon.
G
Rating: 4 out of 5
Everything is perfect, the parcel is well packed, there is nothing to say. Thank you very much.
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Response from Palais du Rosaire
Thank you very much for your positive feedback. It's wonderful to know that everything is perfect, that your parcel is well packaged and that there's nothing to complain about. Your satisfaction is our priority, and we're glad we were able to meet your expectations.If you need anything else in the future or have any questions, please don't hesitate to contact us. Sincerely,The Palais du Rosaire team
R
Rating: 4 out of 5
I find the prayer of Mary which effects the knots is super beautiful with in more the small medal magnificent prayer which helps in the difficult knots of our life I recommend this prayer thank you palace of the Rosary for this magnificent card ????
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Response from Palais du Rosaire
We would like to thank you very much for your positive feedback regarding the Mary Undoing Knots prayer and the medal. We are delighted that you find the prayer beautiful and that the medal helps you through the difficult times in your life.We are grateful for your recommendation and for your support. If you need anything else in the future or have any questions, please don't hesitate to contact us. We are here to serve you.Sincerely,The Palais du Rosaire team
M
Rating: 4 out of 5
I received the order as expected despite the time it took to receive it.
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Response from Palais du Rosaire
Thank you for your understanding regarding the time it has taken to receive your order. We always strive to meet delivery deadlines, but there may be exceptional circumstances that cause delays.We are pleased that you have finally received your order as expected. If you need anything else in the future or have any questions, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
A
Rating: 4 out of 5
There's plenty to choose from
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Response from Palais du Rosaire
We would like to thank you for your positive feedback regarding the wide selection of products available in our online store. We strive to offer a variety of items to meet the needs and preferences of our customers, and we're delighted that you like it.If you need anything else in the future or have any questions, please don't hesitate to contact us. Sincerely,The Palais du Rosaire team
S
Rating: 4 out of 5
Response from Palais du Rosaire
We are sorry to hear that you are only half satisfied with your experience with us. We apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we look forward to the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
S
Rating: 4 out of 5
Response from Palais du Rosaire
We are sorry to hear that you are only half satisfied with your experience with us. We apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we look forward to the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
V
Rating: 4 out of 5
Wide choice. Attractive prices. Ultra-fast delivery.
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Response from Palais du Rosaire
Thank you for your positive feedback. We are delighted to hear that you find our selection diverse, our prices attractive, and that delivery was ultra fast. Customer satisfaction is our top priority, and we're glad to have been able to meet your expectations.If you need anything else in the future or have any questions, please don't hesitate to contact us. Sincerely,The Palais du Rosaire team
A
Rating: 3 out of 5
Response from Palais du Rosaire
We are sorry to hear that your experience was not very good. We would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share any further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we hope to have the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
A
Rating: 3 out of 5
Response from Palais du Rosaire
We are sorry to hear that your experience was not very good. We would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share any further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we hope to have the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
A
Rating: 1 out of 5
I'm waiting for the refund for 3 channels that I sent you on 24/10/23 by registered post.
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