Customers consistently praise fast and reliable delivery, with items arriving quickly and in accordance with descriptions and photos. The packaging is repeatedly described as careful and well protected, sometimes including small gifts or cards, which enhances the sense of care and professionalism. Product quality and presentation are highlighted through mentions of items matching expectations, well-packaged statues and bracelets, and overall satisfaction with the experience. Customer service and reliability are underscored by timely processing, efficient shipping, and positive remarks about trust and repeat orders.
Fast delivery times. But be careful not to put a note in the parcel indicating that a small gift is inside: when you open it, there's no gift! No big deal. But inevitably a disappointment that would not have occurred without this information.
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Response from Palais du Rosaire
Thank you for your feedback on the speed of our delivery times. We also take into account your suggestion concerning the mention of small gifts in the parcel. We are sorry that this has caused disappointment. If you have any other suggestions or special requirements, please let us know. We are here to serve you and strive to provide you with the best possible experience.Sincerely,The Palais du Rosaire Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2023
I sent a message to customer service because this order has been rather neglected, usually very happy. I don't understand this order. I'm waiting for customer service to get back to me.
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Viviane D.
Rating: 4 out of 5
following a purchase from 01/10/2023
Good products. Careful delivery
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Response from Palais du Rosaire
Thank you for your positive feedback regarding the quality of our products and careful delivery. Your satisfaction is important to us, and we always strive to provide the best possible products and services.Should you require anything else in the future or have any questions, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2023
I was expecting a card with a miraculous medal the size of a credit card, but in fact it was twice as small. Maybe I misread the description. Otherwise happy.
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Response from Palais du Rosaire
Thank you for sharing your opinion about the Miraculous Medal you received. We are sorry that the size did not meet your expectations, but we are pleased that you are satisfied with your order overall. If you have any further requirements or questions, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
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Guillaume G.
Rating: 4 out of 5
following a purchase from 25/09/2023
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Response from Palais du Rosaire
Thank you for your positive feedback regarding the on-time delivery of your order. Customer satisfaction is very important to us, and we always strive to ensure that orders are dispatched within the agreed timescales.Should you have any further requirements in the future, or any questions, please do not hesitate to contact us. We look forward to continuing to serve you.Sincerely,The Palais du Rosaire team
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Guillaume G.
Rating: 4 out of 5
following a purchase from 25/09/2023
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Response from Palais du Rosaire
Thank you for your positive feedback regarding the on-time delivery of your order. Customer satisfaction is very important to us, and we always strive to ensure that orders are dispatched within the agreed timescales.Should you have any further requirements in the future, or any questions, please do not hesitate to contact us. We look forward to continuing to serve you.Sincerely,The Palais du Rosaire team
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Agnes S.
Rating: 4 out of 5
following a purchase from 22/09/2023
very happy
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Response from Palais du Rosaire
We are delighted that you are satisfied with your shopping experience at Le Palais du Rosaire. Your satisfaction is our top priority, and we are pleased that we have been able to meet your expectations. Your satisfaction is our top priority, and we are pleased that we were able to meet your expectations.Should you have any further needs or questions in the future, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
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Marie L.
Rating: 4 out of 5
following a purchase from 24/09/2023
Holy water from the grotto at Lourdes, which was very useful and very inexpensive. Religious site where you can find all sorts of items. I highly recommend it.
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Response from Palais du Rosaire
We are delighted that you found our holy water from the grotto of Lourdes useful and affordable. Thank you very much for your recommendation. If you need anything else, please do not hesitate to come back to us.Sincerely,The Palais du Rosaire team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2023
If you're a disabled person in an electric wheelchair, run away from this store where you're not welcome. What would it do without pilgrims and the sick to buy their trinkets made in China?
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Annick B.
Rating: 4 out of 5
following a purchase from 17/09/2023
bj I regret a little that the labels stuck on the novenas are not "impeccable" at the printing level as well as the arrangement sometimes wobbly on the candle.Cordialement
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2023
Very small medal. Very expensive for such a small thing.
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Response from Palais du Rosaire
Phew... Thank you for sharing your opinion, even if it doesn't seem very justified. You have 15 days to return the medal and be reimbursed or change the item. So next time, contact customer service by e-mail or telephone. Good day Mr Denis
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Dieudonne E.
Rating: 4 out of 5
following a purchase from 30/08/2023
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Dieudonne E.
Rating: 4 out of 5
following a purchase from 30/08/2023
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Latrive D.
Rating: 4 out of 5
following a purchase from 29/08/2023
Serious and trustworthy site, with a clear and friendly correspondent. One star less, because I find the silver medal a little dull without shine.
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M. B.
Rating: 4 out of 5
following a purchase from 27/08/2023
Next time I won't pay by cheque. ......Processing time much too long .......
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Mag D.
Rating: 3 out of 5
following a purchase from 26/08/2023
Good products but delivery times never respected.order on wednesday we are monday still not received
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Response from Palais du Rosaire
Thank you for sharing your opinion. However, your order was shipped in less than 24h, it seems that La Poste is responsible for this delay. We are opening an investigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2023
My friend's advice helped me get the items I needed. And the best part is the fast delivery.
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Roger G.
Rating: 4 out of 5
following a purchase from 19/08/2023
I received my order as expected the rosaries are not very bright but it's not serious except for the largest the small bag closes poorly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2023
zeer correcte en vlotte levering. aangenaam verrast dat de levering zo snel gebeurde.
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Sandra O.
Rating: 1 out of 5
following a purchase from 18/08/2023
Package arrived completely damaged, handling of my complaint very disappointing despite the photos sentFlee.
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Response from Palais du Rosaire
Hello, I'd like to reply to your comment. Your candles arrived "melted", due to the summer heatwave, we are sorry for this, but hardly responsible. However, we have replied to you by email and have taken your request into account and as stipulated in the email, your refund is being processed. I'm sorry to read your comment, which describes a bad customer experience that is the exact opposite of our objectives. Thank you for sharing your opinion, which always motivates us to do our best.
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Christelle
Rating: 1 out of 5
following a purchase from 30/08/2023
Very disappointed. Google tells me I can buy water on the site, I'm offered tiny statuettes. I wanted to buy a jerry can of water... the site refers me to mints and rosaries...??
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Response from Palais du Rosaire
Hello, I'm sorry you couldn't find us on our website. You should have gone to this link: https://www.palaisdurosaire.com/fr/71-eau-lourdesLa Next time, please contact us by phone or e-mail before placing your order.
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Chantal L.
Rating: 4 out of 5
following a purchase from 31/07/2023
Hello I'm happy with the product delivered but the music a little disappointed fluroescent at night can be good too. Sincerely
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Catherine P.
Rating: 3 out of 5
following a purchase from 27/07/2023
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Catherine P.
Rating: 3 out of 5
following a purchase from 27/07/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2023
Nothing to say. Thank you
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Mickaël
Rating: 4 out of 5
following a purchase from 20/07/2023
Hello, It' s always good to be able to help oneself to reconnect with one' s creator, and his son who came to save us from our sins... Thank you very much
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Marcel L.
Rating: 4 out of 5
following a purchase from 17/07/2023
Distribution is fast and good.
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Poignant B.
Rating: 4 out of 5
following a purchase from 16/07/2023
Everything went very well I have nothing to say about the delivery but I find that the bracelets are not so pretty some beads are larger than others and have some flaws I find I find that for the price the bracelet should be perfect
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Response from Palais du Rosaire
Hello Mrs. Poignant, perhaps only one star is a bit harsh, although as you say, everything went very well... We will take your comment into account, but please note that the bracelets you ordered are made of natural stone, which is why some imperfections may be present and can be seen in the photos on our website. Have a nice day and see you soon.
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Paul M.
Rating: 3 out of 5
following a purchase from 17/07/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
Four stars because of a slight delay in shipping but overall delighted a reliable site beautiful serious this will not be my last order for sure .
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Frédérique D.
Rating: 4 out of 5
following a purchase from 22/06/2023
The products are just what I expected, with the slight exception of a damaged novena, but overall I'm very satisfied, thanks for your little additions.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2023
Finishing problemI've ordered a rosary in the past, which I'm completely satisfied with and which I use every day, but the two bracelets were a bit disappointing, as the buckle used to attach the cross didn't close properly, so I lost my little cross after the second day... The bracelet is still very nice, but I'm disappointed to have lost my little cross.
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Response from Palais du Rosaire
Hello, sorry to read your message, I'm sending you the lost cross, by post today.
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Cindy A.
Rating: 1 out of 5
following a purchase from 19/06/2023
The rosary arrived broken and I have no answer to my complaint.
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Giulio L.
Rating: 4 out of 5
following a purchase from 24/05/2023
I'm interested in religion and you'll find everything that interests you. A small downside: the products are not blessed, which is a shame.
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Noe M.
Rating: 3 out of 5
following a purchase from 23/05/2023
Attractive price I am a very good customer and every time I order I have a broken or defective item (rosary mounted upside down). Please be more careful next time! Thank you very much!
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Roselyne V.
Rating: 4 out of 5
following a purchase from 25/05/2023
Fast (this time) and careful delivery! Items as advertised, so satisfiedI will certainly recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2023
Received damaged inside...bubble packs all popped.. arrived to US like it went through a storm. Same thing happened at the last two shipments. Shipper fault and makers of the Lourdes mint packaging because the bags were all torn and mints all spilled out.
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Response from Palais du Rosaire
Thank you for your 1 star review. Even though we are not responsible, the carrier is. And as we told you by e-mail, your file is being processed by the carrier and the insurance company. We were going to send the parcel back to you as soon as we had confirmation from them that your request had been taken into account. We'll keep you informed. Thank you again. God bless you all
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Madame C.
Rating: 4 out of 5
following a purchase from 24/05/2023
GoodCorrect good delivery
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Yolande O.
Rating: 1 out of 5
following a purchase from 20/05/2023
I am satisfied with my fast delivery. Thank you for the perfect products.
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Response from Palais du Rosaire
Hello, I think you made a mistake when you posted your review... 1 star out of 5... But thanks for the review anyway.
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Claude M.
Rating: 4 out of 5
following a purchase from 19/05/2023
I am satisfied with the product, it corresponds to the description in the catalog. However, I would have liked a small gift bag to be included. Thanks for the picture.
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Christelle
Rating: 3 out of 5
following a purchase from 05/05/2023
I receive an item I hadn't chosen: it's always possible to make a mistake when ordering. After-sales service responds diligently and positively to the situation, but sends me a payment link for the exchange, with a limited validity of precisely a few hours. My personal and professional commitments don't allow me to read messages so systematically and instantaneously... Can't they send me a "payment" link that lasts a little longer? Useless complications... Sincerely . C. Pégiel
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Magali G.
Rating: 3 out of 5
following a purchase from 22/05/2023
A company that does its job well and when it's needed. However, I had major problems receiving my order because the delivery company DPD was totally incompetent! If I have to go through them for my next order, I will unfortunately cancel my order. That said, thanks to Palais du Rosaire for its professionalism!
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Response from Palais du Rosaire
Hello, we have contacted DPD to report your dissatisfaction. They will surely contact you soon. Thank you for your positive review.
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