Customers consistently praise fast and reliable delivery, with items arriving quickly and in accordance with descriptions and photos. The packaging is repeatedly described as careful and well protected, sometimes including small gifts or cards, which enhances the sense of care and professionalism. Product quality and presentation are highlighted through mentions of items matching expectations, well-packaged statues and bracelets, and overall satisfaction with the experience. Customer service and reliability are underscored by timely processing, efficient shipping, and positive remarks about trust and repeat orders.
If you're a disabled person in an electric wheelchair, run away from this store where you're not welcome. What would it do without pilgrims and the sick to buy their trinkets made in China?
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Annick B.
Rating: 4 out of 5
following a purchase from 17/09/2023
bj I regret a little that the labels stuck on the novenas are not "impeccable" at the printing level as well as the arrangement sometimes wobbly on the candle.Cordialement
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2023
Very small medal. Very expensive for such a small thing.
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Response from Palais du Rosaire
Phew... Thank you for sharing your opinion, even if it doesn't seem very justified. You have 15 days to return the medal and be reimbursed or change the item. So next time, contact customer service by e-mail or telephone. Good day Mr Denis
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Dieudonne E.
Rating: 4 out of 5
following a purchase from 30/08/2023
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Dieudonne E.
Rating: 4 out of 5
following a purchase from 30/08/2023
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Latrive D.
Rating: 4 out of 5
following a purchase from 29/08/2023
Serious and trustworthy site, with a clear and friendly correspondent. One star less, because I find the silver medal a little dull without shine.
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M. B.
Rating: 4 out of 5
following a purchase from 27/08/2023
Next time I won't pay by cheque. ......Processing time much too long .......
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2023
My friend's advice helped me get the items I needed. And the best part is the fast delivery.
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Roger G.
Rating: 4 out of 5
following a purchase from 19/08/2023
I received my order as expected the rosaries are not very bright but it's not serious except for the largest the small bag closes poorly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2023
zeer correcte en vlotte levering. aangenaam verrast dat de levering zo snel gebeurde.
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Sandra O.
Rating: 1 out of 5
following a purchase from 18/08/2023
Package arrived completely damaged, handling of my complaint very disappointing despite the photos sentFlee.
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Response from Palais du Rosaire
Hello, I'd like to reply to your comment. Your candles arrived "melted", due to the summer heatwave, we are sorry for this, but hardly responsible. However, we have replied to you by email and have taken your request into account and as stipulated in the email, your refund is being processed. I'm sorry to read your comment, which describes a bad customer experience that is the exact opposite of our objectives. Thank you for sharing your opinion, which always motivates us to do our best.
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Christelle
Rating: 1 out of 5
following a purchase from 30/08/2023
Very disappointed. Google tells me I can buy water on the site, I'm offered tiny statuettes. I wanted to buy a jerry can of water... the site refers me to mints and rosaries...??
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Response from Palais du Rosaire
Hello, I'm sorry you couldn't find us on our website. You should have gone to this link: https://www.palaisdurosaire.com/fr/71-eau-lourdesLa Next time, please contact us by phone or e-mail before placing your order.
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Chantal L.
Rating: 4 out of 5
following a purchase from 31/07/2023
Hello I'm happy with the product delivered but the music a little disappointed fluroescent at night can be good too. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2023
Nothing to say. Thank you
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Mickaël
Rating: 4 out of 5
following a purchase from 20/07/2023
Hello, It' s always good to be able to help oneself to reconnect with one' s creator, and his son who came to save us from our sins... Thank you very much
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Marcel L.
Rating: 4 out of 5
following a purchase from 17/07/2023
Distribution is fast and good.
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Poignant B.
Rating: 4 out of 5
following a purchase from 16/07/2023
Everything went very well I have nothing to say about the delivery but I find that the bracelets are not so pretty some beads are larger than others and have some flaws I find I find that for the price the bracelet should be perfect
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Response from Palais du Rosaire
Hello Mrs. Poignant, perhaps only one star is a bit harsh, although as you say, everything went very well... We will take your comment into account, but please note that the bracelets you ordered are made of natural stone, which is why some imperfections may be present and can be seen in the photos on our website. Have a nice day and see you soon.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
Four stars because of a slight delay in shipping but overall delighted a reliable site beautiful serious this will not be my last order for sure .
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Frédérique D.
Rating: 4 out of 5
following a purchase from 22/06/2023
The products are just what I expected, with the slight exception of a damaged novena, but overall I'm very satisfied, thanks for your little additions.
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Cindy A.
Rating: 1 out of 5
following a purchase from 19/06/2023
The rosary arrived broken and I have no answer to my complaint.
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Giulio L.
Rating: 4 out of 5
following a purchase from 24/05/2023
I'm interested in religion and you'll find everything that interests you. A small downside: the products are not blessed, which is a shame.
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Roselyne V.
Rating: 4 out of 5
following a purchase from 25/05/2023
Fast (this time) and careful delivery! Items as advertised, so satisfiedI will certainly recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2023
Received damaged inside...bubble packs all popped.. arrived to US like it went through a storm. Same thing happened at the last two shipments. Shipper fault and makers of the Lourdes mint packaging because the bags were all torn and mints all spilled out.
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Response from Palais du Rosaire
Thank you for your 1 star review. Even though we are not responsible, the carrier is. And as we told you by e-mail, your file is being processed by the carrier and the insurance company. We were going to send the parcel back to you as soon as we had confirmation from them that your request had been taken into account. We'll keep you informed. Thank you again. God bless you all
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Madame C.
Rating: 4 out of 5
following a purchase from 24/05/2023
GoodCorrect good delivery
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Yolande O.
Rating: 1 out of 5
following a purchase from 20/05/2023
I am satisfied with my fast delivery. Thank you for the perfect products.
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Response from Palais du Rosaire
Hello, I think you made a mistake when you posted your review... 1 star out of 5... But thanks for the review anyway.
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Claude M.
Rating: 4 out of 5
following a purchase from 19/05/2023
I am satisfied with the product, it corresponds to the description in the catalog. However, I would have liked a small gift bag to be included. Thanks for the picture.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2023
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2023
I paid an extra 17 euros for express delivery, i.e. the day after my order, but I received it 4 days later. and then one of the statues started to melt at the head due to the heat from an LED.
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Response from Palais du Rosaire
Hello, by ordering on Thursday evening, you could not be delivered before Monday. You can ask Chronopost for a refund, but they are unlikely to accept. For the statue that melts (??!!) send us a photo to [email protected] and we'll change the product for you. Best regards,
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Jean-Claude S.
Rating: 4 out of 5
following a purchase from 05/04/2023
Hello the Palais du Rosaire is a respectable sign of quality ( but with some imperfections ) I recently made an order or this one was incomplete to my great despair .Statue Notre Dame de lourdes 40 cm ( delivered with Metal rosary ) I received the statue very beautiful but without the CHAPELET ??????After complaints, ALWAYS no return ???? It saddens me !!!!this one is still on your site with the mention "delivered with a metal rosary "ref Item: 42604order of 06/04/2023KOWVRNTNMJean-Claude SCIAU 37 Allée du Docteur Robert LafonApt 01 Résidence "IGUZKI "64100 Bayonne
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Response from Palais du Rosaire
Hello Sir,We have taken into account your request, which we are currently processing. We are waiting for the metal rosaries to be sent to us by the supplier so that we can correct our error and send it to you at your address.
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Mehdi M.
Rating: 4 out of 5
following a purchase from 25/04/2023
Good quality but no booklet or explanatory leaflet with the rosary. Thank you for your work.
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Morganne C.
Rating: 4 out of 5
following a purchase from 19/04/2023
fast delivery, well packaged
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Regine B.
Rating: 4 out of 5
following a purchase from 17/04/2023
fast delivery, very good packaging, a little disappointed by the color of the mission rosary (green or blue???). the one I bought on the spot suited me better, the colors were brighter.
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Catherine M.
Rating: 4 out of 5
following a purchase from 18/03/2023
It's a pity that there was a problem with the tracked mail, which forced the Palais du Rosaire, whom I thank by the way, to expressly send another parcel to a relay point.
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André G.
Rating: 4 out of 5
following a purchase from 26/03/2023
The orders are neat and quickly delivered, the products are fine and well worked.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2023
The articles are very pretty and of high quality, but it would be good to specify that the rosaries are sold without a "box".
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Mme S.
Rating: 1 out of 5
following a purchase from 25/03/2023
Bonjour j'ai commandé des bouteilles d'eau de lourdes et j'ai annulé le lendemain étant donné un ami m'en rapporter ils n'ont pas pris en compte l'annulation alors que la commande était en préparation et l'ont expédié quand même jai annule auprès du relais pickup et j'ai ouvert un litige paypal car ils refus de me rembourser la totalité de ma commande sur 47 euro ils me comptaient rembourser seulement 28 euro j'ai transformé mon litige en RÉCLAMATION et j'ai eu gain de cause hier paypal m'a remboursé la totalité de ma commande merciii??????paypal I don't order from the palais du rosaire anymore, they are the bearers of the lord's voice when it comes to money, it's another matter altogether. Anyway, the main thing is that I received a full refund.
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Christian L.
Rating: 1 out of 5
following a purchase from 19/03/2023
Sav non-existent disappointed I do not recommend this. Company
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Mme K.
Rating: 1 out of 5
following a purchase from 18/03/2023
No news about my order
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Response from Palais du Rosaire
What a shame to read this review when you haven't even contacted customer service or the carrier to find out where your parcel is. You should know that, as indicated in the tracking link sent to you, your parcel could not be delivered to the relay point you selected because it is marked as temporarily closed. A very harsh notice which is totally undeserved. You will be contacted by telephone to define another relay point for delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2023
Beautiful rosaries. The inmates will fight for them. Rosaries distributed by the Catholic prison chaplaincy in Oermingen 67Fast delivery and very fair price.
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Marie G.
Rating: 4 out of 5
following a purchase from 24/02/2023
I was so pleased that I told my sisters who ordered them (a pink angel and a blue angel).
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