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A
Rating: 4 out of 5
zeer correcte en vlotte levering. aangenaam verrast dat de levering zo snel gebeurde.
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Customer reviews of Palais du Rosaire
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
Summary of reviews
Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Reviews 1 and 4 stars
Reset filtersS
Rating: 1 out of 5
Package arrived completely damaged, handling of my complaint very disappointing despite the photos sentFlee.
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Response from Palais du Rosaire
Hello, I'd like to reply to your comment. Your candles arrived "melted", due to the summer heatwave, we are sorry for this, but hardly responsible. However, we have replied to you by email and have taken your request into account and as stipulated in the email, your refund is being processed. I'm sorry to read your comment, which describes a bad customer experience that is the exact opposite of our objectives. Thank you for sharing your opinion, which always motivates us to do our best.
C
Rating: 1 out of 5
Very disappointed. Google tells me I can buy water on the site, I'm offered tiny statuettes. I wanted to buy a jerry can of water... the site refers me to mints and rosaries...??
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Response from Palais du Rosaire
Hello, I'm sorry you couldn't find us on our website. You should have gone to this link: https://www.palaisdurosaire.com/fr/71-eau-lourdesLa Next time, please contact us by phone or e-mail before placing your order.
C
Rating: 4 out of 5
Hello I'm happy with the product delivered but the music a little disappointed fluroescent at night can be good too. Sincerely
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A
Rating: 4 out of 5
Nothing to say. Thank you
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M
Rating: 4 out of 5
Hello, It' s always good to be able to help oneself to reconnect with one' s creator, and his son who came to save us from our sins... Thank you very much
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M
Rating: 4 out of 5
Distribution is fast and good.
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P
Rating: 4 out of 5
Everything went very well I have nothing to say about the delivery but I find that the bracelets are not so pretty some beads are larger than others and have some flaws I find I find that for the price the bracelet should be perfect
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Response from Palais du Rosaire
Hello Mrs. Poignant, perhaps only one star is a bit harsh, although as you say, everything went very well... We will take your comment into account, but please note that the bracelets you ordered are made of natural stone, which is why some imperfections may be present and can be seen in the photos on our website. Have a nice day and see you soon.
A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
Four stars because of a slight delay in shipping but overall delighted a reliable site beautiful serious this will not be my last order for sure .
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F
Rating: 4 out of 5
The products are just what I expected, with the slight exception of a damaged novena, but overall I'm very satisfied, thanks for your little additions.
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C
Rating: 1 out of 5
The rosary arrived broken and I have no answer to my complaint.
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G
Rating: 4 out of 5
I'm interested in religion and you'll find everything that interests you. A small downside: the products are not blessed, which is a shame.
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R
Rating: 4 out of 5
Fast (this time) and careful delivery! Items as advertised, so satisfiedI will certainly recommend
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A
Rating: 1 out of 5
Received damaged inside...bubble packs all popped.. arrived to US like it went through a storm. Same thing happened at the last two shipments. Shipper fault and makers of the Lourdes mint packaging because the bags were all torn and mints all spilled out.
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Response from Palais du Rosaire
Thank you for your 1 star review. Even though we are not responsible, the carrier is. And as we told you by e-mail, your file is being processed by the carrier and the insurance company. We were going to send the parcel back to you as soon as we had confirmation from them that your request had been taken into account. We'll keep you informed. Thank you again. God bless you all
M
Rating: 4 out of 5
GoodCorrect good delivery
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Y
Rating: 1 out of 5
I am satisfied with my fast delivery. Thank you for the perfect products.
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Response from Palais du Rosaire
Hello, I think you made a mistake when you posted your review... 1 star out of 5... But thanks for the review anyway.
C
Rating: 4 out of 5
I am satisfied with the product, it corresponds to the description in the catalog. However, I would have liked a small gift bag to be included. Thanks for the picture.
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A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 1 out of 5
I paid an extra 17 euros for express delivery, i.e. the day after my order, but I received it 4 days later. and then one of the statues started to melt at the head due to the heat from an LED.
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Response from Palais du Rosaire
Hello, by ordering on Thursday evening, you could not be delivered before Monday. You can ask Chronopost for a refund, but they are unlikely to accept. For the statue that melts (??!!) send us a photo to [email protected] and we'll change the product for you. Best regards,
J
Rating: 4 out of 5
Hello the Palais du Rosaire is a respectable sign of quality ( but with some imperfections ) I recently made an order or this one was incomplete to my great despair .Statue Notre Dame de lourdes 40 cm ( delivered with Metal rosary ) I received the statue very beautiful but without the CHAPELET ??????After complaints, ALWAYS no return ???? It saddens me !!!!this one is still on your site with the mention "delivered with a metal rosary "ref Item: 42604order of 06/04/2023KOWVRNTNMJean-Claude SCIAU 37 Allée du Docteur Robert LafonApt 01 Résidence "IGUZKI "64100 Bayonne
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Response from Palais du Rosaire
Hello Sir,We have taken into account your request, which we are currently processing. We are waiting for the metal rosaries to be sent to us by the supplier so that we can correct our error and send it to you at your address.
M
Rating: 4 out of 5
Good quality but no booklet or explanatory leaflet with the rosary. Thank you for your work.
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M
Rating: 4 out of 5
fast delivery, well packaged
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R
Rating: 4 out of 5
fast delivery, very good packaging, a little disappointed by the color of the mission rosary (green or blue???). the one I bought on the spot suited me better, the colors were brighter.
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C
Rating: 4 out of 5
It's a pity that there was a problem with the tracked mail, which forced the Palais du Rosaire, whom I thank by the way, to expressly send another parcel to a relay point.
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A
Rating: 4 out of 5
The orders are neat and quickly delivered, the products are fine and well worked.
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A
Rating: 4 out of 5
The articles are very pretty and of high quality, but it would be good to specify that the rosaries are sold without a "box".
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M
Rating: 1 out of 5
Bonjour j'ai commandé des bouteilles d'eau de lourdes et j'ai annulé le lendemain étant donné un ami m'en rapporter ils n'ont pas pris en compte l'annulation alors que la commande était en préparation et l'ont expédié quand même jai annule auprès du relais pickup et j'ai ouvert un litige paypal car ils refus de me rembourser la totalité de ma commande sur 47 euro ils me comptaient rembourser seulement 28 euro j'ai transformé mon litige en RÉCLAMATION et j'ai eu gain de cause hier paypal m'a remboursé la totalité de ma commande merciii??????paypal I don't order from the palais du rosaire anymore, they are the bearers of the lord's voice when it comes to money, it's another matter altogether. Anyway, the main thing is that I received a full refund.
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C
Rating: 1 out of 5
Sav non-existent disappointed I do not recommend this. Company
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M
Rating: 1 out of 5
No news about my order
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Response from Palais du Rosaire
What a shame to read this review when you haven't even contacted customer service or the carrier to find out where your parcel is. You should know that, as indicated in the tracking link sent to you, your parcel could not be delivered to the relay point you selected because it is marked as temporarily closed. A very harsh notice which is totally undeserved. You will be contacted by telephone to define another relay point for delivery.
A
Rating: 4 out of 5
Beautiful rosaries. The inmates will fight for them. Rosaries distributed by the Catholic prison chaplaincy in Oermingen 67Fast delivery and very fair price.
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M
Rating: 4 out of 5
I was so pleased that I told my sisters who ordered them (a pink angel and a blue angel).
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A
Rating: 1 out of 5
Response from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
A
Rating: 1 out of 5
Response from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
M
Rating: 4 out of 5
Thank you for your reply. I'm still waiting for the two missing images.
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Response from Palais du Rosaire
Hello Mr Mordelet, we did indeed send you the images, but after checking the status of the shipment, it seems to have been lost, so we're going to send them a second time. Our apologies, and have a nice day.
A
Rating: 4 out of 5
well packaged and well received.good smelling incense.thank you
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S
Rating: 4 out of 5
I recently placed my first order with the Palais du Rosaire.I am very satisfied with the item I ordered as it conforms to the photo.Very good experience, you can order without any problem!
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A
Rating: 1 out of 5
I'm still not able to get the product, which is still not available at the relay point. This is a pity as the package was due to leave for Cuba this week!
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M
Rating: 1 out of 5
I ordered 2 rosaries from Saint Michel. Received on 3/02. Blessed by a priest the same evening. I use 1 of the rosaries on wednesday 8/02 then thursday 9. On vend 10 when I take the rosary from its little bag it is in 3 pieces: the medal, the three grains, and the rest of the rosaryHow to interpret this: bad quality of the product or Liberation? Cordially.
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A
Rating: 4 out of 5
Good product but delivery a bit expensive ????????si have chosen home delivery. It's a pity that only one relay was available for me and I had problems picking up my order without a vehicle ????????
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C
Rating: 4 out of 5
Articles of very good quality and confrme to the description of the site, received in a very protected packing and arrived as agreed, thank you.
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