Customer reviews of Palais du Rosaire

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews

Summary of reviews

Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
good item, on-time delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2022
Still havent received my packaged and I am not receiving any response from Palais du Rosaire on where is my parcel.
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Response from Palais du Rosaire
Hello,First of all we would like to apologise.We were unable to respond as we were closed during that week.However, as per your reply, the package was returned to us as it was refused at the UK border.The package has since been returned to you.We are doing our best to send the parcel to you in a timely manner however we are not in control of the delivery constraints.We still hope that you will be satisfied with your order.Hoping to see you again among our customers despite this small incident.SincerelyLe Palais du Rosaire
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Cecile T.
Rating: 4 out of 5
following a purchase from 30/11/2022
Hello, the statuette is beautiful now I hope Mary will protect us
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Response from Palais du Rosaire
We are delighted that you have appreciated the beauty of the statuette you have purchased. We're glad you hope Mary will protect you with this statuette. We understand that the object has a spiritual or religious meaning for you. We hope that this statuette will bring you a sense of peace and comfort. We thank you for your order and hope you continue to enjoy your statuette.
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Jerome L.
Rating: 1 out of 5
following a purchase from 07/11/2022
Statue ordered and sent without quality control (the gold paint was completely flaking off a good part of the statue, and they should have seen this because they were the ones who put it in the first box) and no protection in the main box: result? A broken statue! I get my money back and on top of that I lose my shipping costs. Edit: following your reply, I can confirm that PayPal refunded me 42 euros and some ... and not 50.74 euros. I can send you a screenshot of my PayPal account as proof of my honesty.
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Response from Palais du Rosaire
Hello, I'm sorry to hear about your dissatisfaction. We process hundreds of orders every day, and we always try to give them the utmost attention, but sometimes errors of judgement regarding the strength of the packaging are made. However, apart from the fact that the statue arrived broken and that we'd probably offered to send it back, you received a full refund, including postage. You paid 50.74, including 7.99 for postage, and were refunded 50.74. After verifying the amount paid and refunded, please correct your message. EDIT: I'm really sorry if you've only received part of the refund, but I'll make sure you get a full refund as soon as possible.
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Mika Y.
Rating: 1 out of 5
following a purchase from 24/11/2022
Rosary not at all like the photo in terms of size I can not even wear it it does not even the head I had to have a bottle of heavy water instead I got a truque bb that can put the finger that is useless to me. I'm really disappointed and I wouldn't recommend you anymore.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
Items received in well-prepared parcel.
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Josiane G.
Rating: 1 out of 5
following a purchase from 06/12/2022
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Response from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
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Josiane G.
Rating: 1 out of 5
following a purchase from 06/12/2022
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Response from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
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Lise M.
Rating: 1 out of 5
following a purchase from 21/11/2022
Fast and prompt service. I received my entire order. Very satisfied
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Laurence W.
Rating: 1 out of 5
following a purchase from 05/12/2022
I didn't get my order or refund!
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Response from Palais du Rosaire
Hello Madam,I understand your dissatisfaction, I hope you will forgive us for this stock error. The refund is in progress, you should receive it very soon. The refund is in progress, you should receive it very soon.again sorry, have a nice holiday. Camille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2022
Article received of very very mediocre quality! no follow-up to my email of contestation.
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Fabrizio B.
Rating: 4 out of 5
following a purchase from 30/10/2022
Spedizione rapida, ma avevo ordinato le medagliette in lingua italiana e mi sono arrivate in francese!!!
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Michèle B.
Rating: 1 out of 5
following a purchase from 05/11/2022
helloI'm reporting unprecedented behavior by the carrier dpd and the impossibility of reaching the palais du rosaire my order announced for delivery by dpd the day after tomorrow (magic!) between 9 a.m. and 12 p.m.; I wait until 1 p.m. no news: no sms, no phone call; I call dpd and try to get a rescheduling with a tighter time slot: not possible, I'm told, but they'll call me first; finally the delivery, postponed for the weekend, is announced to me between 8 a.m. and 5 p.m.! and to send an e-mail to the store? impossible! I tried a message on the site without much hope of a reply I give up the parcel will be sent back
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Veronique B.
Rating: 1 out of 5
following a purchase from 24/10/2022
I received the wrong item and I'm still waiting for my refund...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2022
Wrong order, empty heavy water bottles and no response from after-sales service. I received a refund of 2 euros on my order of 18 euros without any information on when this refund came and the amount. I do not recommend this site.
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Loredana S.
Rating: 4 out of 5
following a purchase from 26/09/2022
I prodotti da me ordinati sono arrivati a casa in maniera impeccabile,ben chiusi e imballati.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2022
Journey a bit long. The crucifix, on the other hand, is perfect.
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Martin
Rating: 4 out of 5
following a purchase from 06/10/2022
to pay you are very complicated too bad
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Valérie
Rating: 4 out of 5
following a purchase from 03/10/2022
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Valérie
Rating: 4 out of 5
following a purchase from 03/10/2022
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Adeline P.
Rating: 4 out of 5
following a purchase from 23/08/2022
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Adeline P.
Rating: 4 out of 5
following a purchase from 23/08/2022
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2022
As a customer who has spent a lot of money over the years, I would have appreciated a discount code from time to time. This is never the case. So 1 star. I don't feel like ordering anything anymore. On the positive side, you don't have to wait too long to receive your order. As for the quality of the products, even the expensive gold ones, well, that's just too bad! Don't say anymore that you send products blessed by priests because it's not true. I got the answer on the spot in Lourdes from the priests. Following your reply, - even the stores around you say that no priests come to bless the stock and that they have better things to do. - You have harassed me with advertising by e-mail instead of sending me a promotional code. You are rats and liars. The gold medal is smaller than a pinky nail and as thick as cigarette paper for 100. You love money, that's for sure! When you justify yourself the way you did, it's because you've got something twisted to hide. A bon entendeur.
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Response from Palais du Rosaire
Thank you for sharing your opinion.
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Deminne L.
Rating: 1 out of 5
following a purchase from 05/09/2022
Didn't receive my order Lost package?
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Response from Palais du Rosaire
Hello, We will do everything necessary to find your parcel, the investigation is underway, or send you another if necessary. However, the fault lies more with Chronopost than with us.
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Sylvain
Rating: 1 out of 5
following a purchase from 04/09/2022
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Response from Palais du Rosaire
Hello, you ordered 5 cartons of novenas, each weighing 12kg, which cannot be handled by the carrier in a single parcel. They all left our premises at the same time. Please wait until all the parcels have been delivered. An email with all the tracking links has been sent to you. You can also contact customer service Monday to Friday from 9am to 5pm to express your dissatisfaction. Thank you for your understanding.
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Sylvain
Rating: 1 out of 5
following a purchase from 04/09/2022
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Response from Palais du Rosaire
Hello, you ordered 5 cartons of novenas, each weighing 12kg, which cannot be handled by the carrier in a single parcel. They all left our premises at the same time. Please wait until all the parcels have been delivered. An email with all the tracking links has been sent to you. You can also contact customer service Monday to Friday from 9am to 5pm to express your dissatisfaction. Thank you for your understanding.
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Daniel B.
Rating: 4 out of 5
following a purchase from 08/08/2022
Very beautiful medal of St. Benedict, well made, the iron circle for passing a cord or similar is, however, very fragile.
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Jacques C.
Rating: 4 out of 5
following a purchase from 08/08/2022
Container different from advertising
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Maurhsaid A.
Rating: 1 out of 5
following a purchase from 21/07/2022
Having placed an order on July 13, 22, for a simple medal, to date Thursday, July 21, 22, still nothing received.There is anguile sous rochefor me, this site is a scam and I will notify the authorities.
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Response from Palais du Rosaire
Hello Sir, as we discussed on the phone yesterday, you gave us the wrong address when you sent the package. The package was returned to us, and we sent it back yesterday at our own expense, despite the fact that the error was entirely your fault... You can notify the authorities, but I find it hard to believe that they will take your request seriously when you tell them that you were mistaken when you wrote the address, and that the parcel was nevertheless returned to you at the seller's expense. On that note, I hope you have a nice day and that your parcel reaches you quickly.
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Marie-hélène C.
Rating: 1 out of 5
following a purchase from 16/07/2022
After placing an order and paying with my credit card, my parcel was delivered to a relay instead of to my home. As I'm disabled, I couldn't go and pick it up, so the parcel left again, and now the DPD company is saying that they can't find my address.
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Response from Palais du Rosaire
Hello Madam, We are very sorry to read this comment, but please be aware that the problem is totally related to the carrier, although it is us who received this unfavorable notice. The carrier has been informed of your dissatisfaction, and your parcel will be redistributed to you shortly. It was left at a relay point because the deliveryman was unable to reach you. You can count on our good will to ensure that you receive your parcel as soon as possible.
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Céline A.
Rating: 4 out of 5
following a purchase from 09/07/2022
My statue arrived in one piece and it's magnificent, I must say, but I had to wait 15 days, which is a bit of a shame.
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Liska L.
Rating: 4 out of 5
following a purchase from 06/07/2022
What I ordered is good but my package did not arrive I sent a message they answered me the first time and after a second message that remained unanswered.and I received the package 10 days later.
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Jean-pierre T.
Rating: 4 out of 5
following a purchase from 04/07/2022
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Jean-pierre T.
Rating: 4 out of 5
following a purchase from 04/07/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2022
Quality products usually I give 5 stars but this time there was a small error in my order and delivery was a little long.
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Christiane
Rating: 4 out of 5
following a purchase from 10/06/2022
It's a pity that my last order didn't satisfy me. Next time I'll be careful because the candle I'll have left will last much longer. Good weekend Mme Villeneuve Christiane
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Lucie T.
Rating: 1 out of 5
following a purchase from 05/06/2022
Thanks for everything
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2022
Ferdinand Py scapular medalA shame the smaller medal isn't on sale. This one is really big (22mm).
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M D.
Rating: 4 out of 5
following a purchase from 03/06/2022
the item received corresponds exactly to the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Listening on the phone! Quality product. We appreciated the gifts made when ordering. A small drawback for the ease of contact by phone or email.
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Geneviève T.
Rating: 4 out of 5
following a purchase from 14/05/2022
These are beautiful items !!!Beautiful colors !!!It's very pretty my little girl was very happy !!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2022
Order received quickly, well packaged, with small gifts. I recommend.
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Pascal N.
Rating: 4 out of 5
following a purchase from 09/05/2022
correct and serious site! Just a small downside, delivery is a little long! Sincerely and thank you!
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Fcukinmango F.
Rating: 1 out of 5
following a purchase from 06/05/2022
I received my rosary without La Croix ... in short
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Response from Palais du Rosaire
Hello, please send us a photo to [email protected] and we will send you another rosary as soon as possible. Sorry for the inconvenience.