Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Not satisfied. disappointed.1ere and last order, the ordered article, does not have the colors put on the site in photograph, made in China, not to specify. I did not have Advent calendar, but a Bracelet out of wooden, hématite and stone with cross, made in China.the quality is not their principal concern.correct packaging and delivery by La Poste.FACTURE du 21/12/2023 #FA051274in reply by e-mail received 05/01/2024 "And concerning the fleur-de-lis cross, it comes from a reputable 100% American company. I invite you to read more about it by clicking on this link: de jimshore.fr"
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Response from Palais du Rosaire
Hello, you still benefit from your right of withdrawal and can return the items for a refund or exchange them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2023
Still waiting for my order placed on November 24 despite a message via customer service. Really not serious
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Response from Palais du Rosaire
You did not pick up your parcel at a relay point.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
not terible product
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Calpso T.
Rating: 1 out of 5
following a purchase from 28/11/2023
I bought a gold-plated bracelet. As soon as I wore it, I lost it because the clasp didn't hold properly..... very disappointed with my purchase.
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Response from Palais du Rosaire
Hello, unfortunately I can't find your account or your order. Are you sure you ordered from Palais du Rosaire? Please contact customer service so that we can assist you with your complaint.
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Gwenaëlle V.
Rating: 1 out of 5
following a purchase from 02/11/2023
Very bad experience, I ordered an item after 1 week, I contacted by email to know where my order was and why I still had not received my item, response from them "we are out of stock" Very disappointed, I do not recommend this site.
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Response from Palais du Rosaire
We are very sorry to hear that you have had a disappointing experience with our online store. We completely understand your frustration regarding the delayed order and the late communication about the stock shortage.We take your comments seriously and apologize for any inconvenience this may have caused. We are always striving to improve our services and will take steps to avoid such situations in the future.If you have any further questions or concerns, or would like to discuss this experience in more detail, please do not hesitate to contact us. Your feedback is important to us, and we hope to have the opportunity to earn your trust again in the future.Sincerely,The Palais du Rosaire team
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Élodie G.
Rating: 1 out of 5
following a purchase from 30/10/2023
Still nothing! My delivery is rescheduled every week. Very disappointed, I don't recommend it
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Response from Palais du Rosaire
It's a pity that your review notes the Palais du Rosaire and not the carrier as the cause of the delay, as your parcel was sent just after you placed your order. I hope your order will reach you soon.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2023
I'm waiting for the refund for 3 channels that I sent you on 24/10/23 by registered post.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2023
If you're a disabled person in an electric wheelchair, run away from this store where you're not welcome. What would it do without pilgrims and the sick to buy their trinkets made in China?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2023
Very small medal. Very expensive for such a small thing.
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Response from Palais du Rosaire
Phew... Thank you for sharing your opinion, even if it doesn't seem very justified. You have 15 days to return the medal and be reimbursed or change the item. So next time, contact customer service by e-mail or telephone. Good day Mr Denis
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Sandra O.
Rating: 1 out of 5
following a purchase from 18/08/2023
Package arrived completely damaged, handling of my complaint very disappointing despite the photos sentFlee.
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Response from Palais du Rosaire
Hello, I'd like to reply to your comment. Your candles arrived "melted", due to the summer heatwave, we are sorry for this, but hardly responsible. However, we have replied to you by email and have taken your request into account and as stipulated in the email, your refund is being processed. I'm sorry to read your comment, which describes a bad customer experience that is the exact opposite of our objectives. Thank you for sharing your opinion, which always motivates us to do our best.
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Christelle
Rating: 1 out of 5
following a purchase from 30/08/2023
Very disappointed. Google tells me I can buy water on the site, I'm offered tiny statuettes. I wanted to buy a jerry can of water... the site refers me to mints and rosaries...??
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Response from Palais du Rosaire
Hello, I'm sorry you couldn't find us on our website. You should have gone to this link: https://www.palaisdurosaire.com/fr/71-eau-lourdesLa Next time, please contact us by phone or e-mail before placing your order.
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Cindy A.
Rating: 1 out of 5
following a purchase from 19/06/2023
The rosary arrived broken and I have no answer to my complaint.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2023
Received damaged inside...bubble packs all popped.. arrived to US like it went through a storm. Same thing happened at the last two shipments. Shipper fault and makers of the Lourdes mint packaging because the bags were all torn and mints all spilled out.
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Response from Palais du Rosaire
Thank you for your 1 star review. Even though we are not responsible, the carrier is. And as we told you by e-mail, your file is being processed by the carrier and the insurance company. We were going to send the parcel back to you as soon as we had confirmation from them that your request had been taken into account. We'll keep you informed. Thank you again. God bless you all
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Yolande O.
Rating: 1 out of 5
following a purchase from 20/05/2023
I am satisfied with my fast delivery. Thank you for the perfect products.
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Response from Palais du Rosaire
Hello, I think you made a mistake when you posted your review... 1 star out of 5... But thanks for the review anyway.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2023
I paid an extra 17 euros for express delivery, i.e. the day after my order, but I received it 4 days later. and then one of the statues started to melt at the head due to the heat from an LED.
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Response from Palais du Rosaire
Hello, by ordering on Thursday evening, you could not be delivered before Monday. You can ask Chronopost for a refund, but they are unlikely to accept. For the statue that melts (??!!) send us a photo to [email protected] and we'll change the product for you. Best regards,
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Mme S.
Rating: 1 out of 5
following a purchase from 25/03/2023
Bonjour j'ai commandé des bouteilles d'eau de lourdes et j'ai annulé le lendemain étant donné un ami m'en rapporter ils n'ont pas pris en compte l'annulation alors que la commande était en préparation et l'ont expédié quand même jai annule auprès du relais pickup et j'ai ouvert un litige paypal car ils refus de me rembourser la totalité de ma commande sur 47 euro ils me comptaient rembourser seulement 28 euro j'ai transformé mon litige en RÉCLAMATION et j'ai eu gain de cause hier paypal m'a remboursé la totalité de ma commande merciii??????paypal I don't order from the palais du rosaire anymore, they are the bearers of the lord's voice when it comes to money, it's another matter altogether. Anyway, the main thing is that I received a full refund.
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Christian L.
Rating: 1 out of 5
following a purchase from 19/03/2023
Sav non-existent disappointed I do not recommend this. Company
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Mme K.
Rating: 1 out of 5
following a purchase from 18/03/2023
No news about my order
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Response from Palais du Rosaire
What a shame to read this review when you haven't even contacted customer service or the carrier to find out where your parcel is. You should know that, as indicated in the tracking link sent to you, your parcel could not be delivered to the relay point you selected because it is marked as temporarily closed. A very harsh notice which is totally undeserved. You will be contacted by telephone to define another relay point for delivery.
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Abbas M.
Rating: 1 out of 5
following a purchase from 21/02/2023
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Response from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
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Abbas M.
Rating: 1 out of 5
following a purchase from 21/02/2023
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Response from Palais du Rosaire
Hello Mr. Maghraoui, you must have received a paper in your order indicating that you could contact us. It would have been wise to let us know so that we can solve the problem and respond to your request.
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Anne D.
Rating: 1 out of 5
following a purchase from 16/02/2023
I'm still not able to get the product, which is still not available at the relay point. This is a pity as the package was due to leave for Cuba this week!
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Maud G.
Rating: 1 out of 5
following a purchase from 26/01/2023
I ordered 2 rosaries from Saint Michel. Received on 3/02. Blessed by a priest the same evening. I use 1 of the rosaries on wednesday 8/02 then thursday 9. On vend 10 when I take the rosary from its little bag it is in 3 pieces: the medal, the three grains, and the rest of the rosaryHow to interpret this: bad quality of the product or Liberation? Cordially.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2022
Still havent received my packaged and I am not receiving any response from Palais du Rosaire on where is my parcel.
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Response from Palais du Rosaire
Hello,First of all we would like to apologise.We were unable to respond as we were closed during that week.However, as per your reply, the package was returned to us as it was refused at the UK border.The package has since been returned to you.We are doing our best to send the parcel to you in a timely manner however we are not in control of the delivery constraints.We still hope that you will be satisfied with your order.Hoping to see you again among our customers despite this small incident.SincerelyLe Palais du Rosaire
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Jerome L.
Rating: 1 out of 5
following a purchase from 07/11/2022
Statue ordered and sent without quality control (the gold paint was completely flaking off a good part of the statue, and they should have seen this because they were the ones who put it in the first box) and no protection in the main box: result? A broken statue! I get my money back and on top of that I lose my shipping costs. Edit: following your reply, I can confirm that PayPal refunded me 42 euros and some ... and not 50.74 euros. I can send you a screenshot of my PayPal account as proof of my honesty.
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Response from Palais du Rosaire
Hello, I'm sorry to hear about your dissatisfaction. We process hundreds of orders every day, and we always try to give them the utmost attention, but sometimes errors of judgement regarding the strength of the packaging are made. However, apart from the fact that the statue arrived broken and that we'd probably offered to send it back, you received a full refund, including postage. You paid 50.74, including 7.99 for postage, and were refunded 50.74. After verifying the amount paid and refunded, please correct your message. EDIT: I'm really sorry if you've only received part of the refund, but I'll make sure you get a full refund as soon as possible.
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Mika Y.
Rating: 1 out of 5
following a purchase from 24/11/2022
Rosary not at all like the photo in terms of size I can not even wear it it does not even the head I had to have a bottle of heavy water instead I got a truque bb that can put the finger that is useless to me. I'm really disappointed and I wouldn't recommend you anymore.
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Josiane G.
Rating: 1 out of 5
following a purchase from 06/12/2022
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Response from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
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Josiane G.
Rating: 1 out of 5
following a purchase from 06/12/2022
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Response from Palais du Rosaire
Hello, your parcel was sent the day after you placed your order and has been in transit for several days. You did not fill in the full delivery address. It's unfair to give us a star when the fault lies with the delivery person or the person who filled in the delivery address. We will refund your order if it does not arrive within the day. Best regards, Camille
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Lise M.
Rating: 1 out of 5
following a purchase from 21/11/2022
Fast and prompt service. I received my entire order. Very satisfied
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Laurence W.
Rating: 1 out of 5
following a purchase from 05/12/2022
I didn't get my order or refund!
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Response from Palais du Rosaire
Hello Madam,I understand your dissatisfaction, I hope you will forgive us for this stock error. The refund is in progress, you should receive it very soon. The refund is in progress, you should receive it very soon.again sorry, have a nice holiday. Camille
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2022
Article received of very very mediocre quality! no follow-up to my email of contestation.
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Michèle B.
Rating: 1 out of 5
following a purchase from 05/11/2022
helloI'm reporting unprecedented behavior by the carrier dpd and the impossibility of reaching the palais du rosaire my order announced for delivery by dpd the day after tomorrow (magic!) between 9 a.m. and 12 p.m.; I wait until 1 p.m. no news: no sms, no phone call; I call dpd and try to get a rescheduling with a tighter time slot: not possible, I'm told, but they'll call me first; finally the delivery, postponed for the weekend, is announced to me between 8 a.m. and 5 p.m.! and to send an e-mail to the store? impossible! I tried a message on the site without much hope of a reply I give up the parcel will be sent back
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Veronique B.
Rating: 1 out of 5
following a purchase from 24/10/2022
I received the wrong item and I'm still waiting for my refund...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2022
Wrong order, empty heavy water bottles and no response from after-sales service. I received a refund of 2 euros on my order of 18 euros without any information on when this refund came and the amount. I do not recommend this site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2022
As a customer who has spent a lot of money over the years, I would have appreciated a discount code from time to time. This is never the case. So 1 star. I don't feel like ordering anything anymore. On the positive side, you don't have to wait too long to receive your order. As for the quality of the products, even the expensive gold ones, well, that's just too bad! Don't say anymore that you send products blessed by priests because it's not true. I got the answer on the spot in Lourdes from the priests. Following your reply, - even the stores around you say that no priests come to bless the stock and that they have better things to do. - You have harassed me with advertising by e-mail instead of sending me a promotional code. You are rats and liars. The gold medal is smaller than a pinky nail and as thick as cigarette paper for 100. You love money, that's for sure! When you justify yourself the way you did, it's because you've got something twisted to hide. A bon entendeur.
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Response from Palais du Rosaire
Thank you for sharing your opinion.
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Deminne L.
Rating: 1 out of 5
following a purchase from 05/09/2022
Didn't receive my order Lost package?
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Response from Palais du Rosaire
Hello, We will do everything necessary to find your parcel, the investigation is underway, or send you another if necessary. However, the fault lies more with Chronopost than with us.
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Sylvain
Rating: 1 out of 5
following a purchase from 04/09/2022
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Response from Palais du Rosaire
Hello, you ordered 5 cartons of novenas, each weighing 12kg, which cannot be handled by the carrier in a single parcel. They all left our premises at the same time. Please wait until all the parcels have been delivered. An email with all the tracking links has been sent to you. You can also contact customer service Monday to Friday from 9am to 5pm to express your dissatisfaction. Thank you for your understanding.
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Sylvain
Rating: 1 out of 5
following a purchase from 04/09/2022
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Response from Palais du Rosaire
Hello, you ordered 5 cartons of novenas, each weighing 12kg, which cannot be handled by the carrier in a single parcel. They all left our premises at the same time. Please wait until all the parcels have been delivered. An email with all the tracking links has been sent to you. You can also contact customer service Monday to Friday from 9am to 5pm to express your dissatisfaction. Thank you for your understanding.
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Maurhsaid A.
Rating: 1 out of 5
following a purchase from 21/07/2022
Having placed an order on July 13, 22, for a simple medal, to date Thursday, July 21, 22, still nothing received.There is anguile sous rochefor me, this site is a scam and I will notify the authorities.
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Response from Palais du Rosaire
Hello Sir, as we discussed on the phone yesterday, you gave us the wrong address when you sent the package. The package was returned to us, and we sent it back yesterday at our own expense, despite the fact that the error was entirely your fault... You can notify the authorities, but I find it hard to believe that they will take your request seriously when you tell them that you were mistaken when you wrote the address, and that the parcel was nevertheless returned to you at the seller's expense. On that note, I hope you have a nice day and that your parcel reaches you quickly.
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Marie-hélène C.
Rating: 1 out of 5
following a purchase from 16/07/2022
After placing an order and paying with my credit card, my parcel was delivered to a relay instead of to my home. As I'm disabled, I couldn't go and pick it up, so the parcel left again, and now the DPD company is saying that they can't find my address.
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Response from Palais du Rosaire
Hello Madam, We are very sorry to read this comment, but please be aware that the problem is totally related to the carrier, although it is us who received this unfavorable notice. The carrier has been informed of your dissatisfaction, and your parcel will be redistributed to you shortly. It was left at a relay point because the deliveryman was unable to reach you. You can count on our good will to ensure that you receive your parcel as soon as possible.
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Lucie T.
Rating: 1 out of 5
following a purchase from 05/06/2022
Thanks for everything
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Fcukinmango F.
Rating: 1 out of 5
following a purchase from 06/05/2022
I received my rosary without La Croix ... in short
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Response from Palais du Rosaire
Hello, please send us a photo to [email protected] and we will send you another rosary as soon as possible. Sorry for the inconvenience.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2022
I never received the order. I believe this is a potential scam as my email has also gone unanswered. Fifty euro rip off
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Response from Palais du Rosaire
We are sorry that you have not received your package. According to the delivery information, your package seems to be stuck in customs since February 19th. We would have preferred you to contact us by email or phone before leaving a notice like this, but we will correct this problem and resend your order as soon as possible. ::: /// ::: We're sorry you didn't receive your parcel. According to the delivery information, your package seems to have been stuck in customs since February 19. We would have preferred you to contact us by e-mail before leaving such a notice, but we will rectify this problem and resend your order as soon as possible.
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Soojeong H.
Rating: 1 out of 5
following a purchase from 06/04/2022
It's the worstI can't believe it arrived so damaged.I can't get a refund because it's an overseas delivery.It was the worst packaging.
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