Reviews Palais du Rosaire : Discover customer reviews from palaisdurosaire.com

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Giorgia Aurea A.

Published on 26/04/2026 à 13h58 following a purchase from 15/04/2026

Inconsistent dimensions

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GUILLAUME L.

Published on 19/04/2026 à 16h00 following a purchase from 01/04/2026

The +: friendly phone contact The -: engraving not corresponding to the request (length of allowed characters actually reduced and engraving error), quality of the material (silver? no hallmark!)

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Response from Palais du Rosaire Published on 29/04/2026

Hello,

Thank you for taking the time to share your feedback.
We are pleased that the phone contact was satisfactory for you.

Regarding the engraving, the requested text ("Ô Marie Corédemptrice PPN") is indeed quite long. Our provider can only perform limited engravings, generally up to two words maximum, in order to ensure a readable and quality result. Following this type of feedback, we have updated our product sheets to clearly specify this constraint.

Regarding the material, we confirm that it is indeed 925 silver. The hallmark is present on the back of the medal.

Thank you for your understanding and we remain at your disposal if needed.

Best regards,
The team of the Palais du Rosaire

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Justine B.

Published on 23/11/2025 à 13h24 following a purchase from 12/11/2025

I received the order well, but the two rosaries I ordered had poorly assembled chains and were coming apart, I had to tighten the links myself.

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Roisin H.

Published on 15/09/2025 à 07h59 following a purchase from 03/09/2025

I got a Our Lady Untier of Knots wooden rosary beads and one of the beads was in pieces so instead of writing back to reorder them I thought I'd try to fix it. I've done nothing yet! I can send you a photo to show you what I'm talking about.

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Joshua R.

Published on 25/02/2025 à 02h58 following a purchase from 13/02/2025

The items I received are great, but I am missing several items including the 100mL bottles of water. I messaged customer service as soon as I opened the packaged and realized items were missing, but I have not heard back. I received the certificate of authenticity, but not the product it authenticates.

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Viviane L.

Published on 14/10/2024 à 17h45 following a purchase from 02/10/2024

No message for delivery point availability

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Response from Palais du Rosaire Published on 10/01/2025

Thank you for your feedback, although we are sorry to hear of your dissatisfaction. 😔

Regarding the absence of a message for the availability of your order at the delivery point, we understand how frustrating this may have been. However, this type of notification is handled directly by the carrier, and unfortunately is beyond our control. 🙁

We make every effort to work with reliable shipping partners and constantly improve the tracking of our shipments. We will pass on your comment to our carrier so that they can avoid this kind of inconvenience in the future.

We regret that this incident has affected your experience with us and that you have given us a mark for a situation beyond our control. We hope that, despite this episode, you will trust us for your future orders. 🙏

Don't hesitate to contact us if you need any help or clarification. We're here to help. 😊

With apologies and dedicated regards,
The Palais du Rosaire team

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Cindy S.

Published on 19/09/2024 à 13h42 following a purchase from 08/09/2024

On a bronze-colored plate that has been gone for a while now

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Lionel H.

Published on 01/09/2024 à 16h51 following a purchase from 22/08/2024

Spark plug too short

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Stéphane L.

Published on 18/08/2024 à 11h22 following a purchase from 07/08/2024

I still haven't received my order after 10 days !!!!😡😡😡

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Catherine V.

Published on 02/08/2024 à 10h02 following a purchase from 22/07/2024

I placed an order for an item in several quantities and these arrived with a mix of colors, which was not specified on the site. I needed a single color to follow a theme (and had no choice). So, following this order, I contacted customer service but no one has replied to my e-mail to date... Disappointed...

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Odette O.

Published on 02/06/2024 à 13h23 following a purchase from 22/05/2024

First order in December topissime The second problem on the delivery solved certainly but with my Request The quality of the novenas is not terrible

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catherine B.

Published on 26/05/2024 à 12h55 following a purchase from 15/05/2024

The bracelet broke the day after I received it.

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Loréna H.

Published on 12/05/2024 à 09h40 following a purchase from 01/05/2024

I ordered a mini Saint Mark's Bible. Delivery was quick but I received it dented and damaged on the sides. Even though it only cost me €6.90, I'm still disappointed and disgusted. I won't be ordering from this site again. And then even when I receive advertising emails, I unsubscribe and they keep sending them anyway!!!! And

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Malik L.

Published on 25/04/2024 à 17h27 following a purchase from 13/04/2024

Very poorly packaged ....... Let every spirit praise the lord

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Celine S.

Published on 09/04/2024 à 13h11 following a purchase from 30/03/2024

An article arrived broken and despite my email no reply from the after-sales service.

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Dorothee D.

Published on 25/03/2024 à 15h09 following a purchase from 10/03/2024

Ordered two "special" tourist tickets. As the numbers requested were free on the excel file, I took 180 and 181. I received "lambda" tickets, whereas the file indicated the availability of the tickets. I called you and it was decided to refund me the difference between special and normal tickets. I'm waiting for the decision to be confirmed.

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Response from Palais du Rosaire Published on 03/04/2024

Hello,
Unfortunately there was a small incident, we apologize again.
The refund has been made to your account.
Yours faithfully
Le Palais du Rosaire

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Michael E.

Published on 14/03/2024 à 14h29 following a purchase from 03/03/2024

The cross on the rosary does not match the photo in the article.

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Gérard P.

Published on 17/02/2024 à 18h20 following a purchase from 06/02/2024

My address was incomplete and my parcel was delivered 4 days late.

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Response from Palais du Rosaire Published on 15/03/2024

Hello and thank you for sharing your opinion, but we are not responsible if your address is incomplete or if the delivery person is late. Your package left our premises less than 24 hours after you ordered.

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Stéphanie B.

Published on 16/02/2024 à 11h00 following a purchase from 05/02/2024

I'm not satisfied with the product: on the one hand, because the rosary has more than 10 "balls" and the cross and the "medal" of the Virgin have come off and I've lost them. The quality of the product is unsatisfactory.

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Response from Palais du Rosaire Published on 03/04/2024

Hello,
We are very sorry about this incident...
If you have a problem with an item, please do not hesitate to contact us so that we can offer you a solution.
Best regards,
Le Palais du Rosaire

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liliana B.

Published on 15/02/2024 à 16h28 following a purchase from 04/02/2024

ione : Because I had to go in person to pick up the Parcel from the courier while being told it was coming and that it was in a mail stop . I had to go around for days

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David P.

Published on 14/02/2024 à 20h27 following a purchase from 22/01/2024

5,candles not what I ordered.

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Marie-paule P.

Published on 16/12/2023 à 10h47 following a purchase from 29/11/2023

However, the people on the phone are very friendly and do their best. I don't think I can recommend it.

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Laitaoui Y.

Published on 12/12/2023 à 17h44 following a purchase from 27/11/2023

I bought a novena and the plastic to burn because the wick was not in the center of the pot. I sent a photo and instead of offering a refund or sending another novena, I was offered a voucher for the next order. Do I want to place another order now, knowing that my house could have caught fire?

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Response from Palais du Rosaire

Hello,We are very sorry to hear that the novena you purchased had a manufacturing defect, and we fully understand your concerns about safety.The safety of our customers is our top priority, and we take issues with the quality of our products very seriously. To rectify the situation, we would like to offer you a full refund for the faulty item. To rectify the situation, we'd like to offer you a full refund for the faulty item, and if you wish, we'd be happy to send you a replacement novena at no extra charge, to ensure your satisfaction and regain your trust.

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Isabelle M.

Published on 16/11/2023 à 13h48 following a purchase from 27/10/2023

The little angel with his blue crown arrived broken...it was to put in the cemetery.... Very disappointed

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Acheteur Vérifié

Published on 07/09/2023 à 08h43 following a purchase from 22/08/2023

The heart of my rosary is badly assembled

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Response from Palais du Rosaire

Hello Sir, I'm sorry to read that the rosary is badly made on the heart. Please contact our after-sales service at [email protected]. We will be able to change your rosary or refund your money. You have 15 days from receipt of your parcel to change your mind. We can also be reached on 0033 05 62 92 25 00.

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Didier

Published on 03/09/2023 à 14h12 following a purchase from 17/08/2023

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Response from Palais du Rosaire

Hello, I'm sorry that you find the 10.5 cm wood and metal crucifix at 3.70 to be of poor quality. You can return it within 15 days if it doesn't suit you and choose a better quality model.

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Didier

Published on 03/09/2023 à 14h12 following a purchase from 17/08/2023

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Response from Palais du Rosaire

Hello, I'm sorry that you find the 10.5 cm wood and metal crucifix at 3.70 to be of poor quality. You can return it within 15 days if it doesn't suit you and choose a better quality model.

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Lionel H.

Published on 13/04/2023 à 17h26 following a purchase from 26/03/2023

I ordered candles to make novenas at home and they were all pink, it's not really embarrassing but I only receive white ones with the picture of the virgin.

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Response from Palais du Rosaire

Hello, Mr. Huet, we're sorry about the color change. The supply of novena candles has been difficult in recent weeks. We have temporarily made up for this shortage with pink candles. You will receive a small gift as compensation with your next order. We apologize for any inconvenience.

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Juliette H.

Published on 10/03/2023 à 18h30 following a purchase from 21/02/2023

The first tenainier I pis broke in my hands, the link snapped...

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Vitogo G.

Published on 19/02/2023 à 12h58 following a purchase from 18/02/2023

Bonjour ,.messieurs Madame I am happy to receive my parcel on the other hand I was disappointed because an order of 248 I did not receive with the a gift of thanks .with each passage to heavy in August if I buy for 100 you moffrez a framework of the Virgin, I placed an order at your competitors store of the Christians by buying a stone lamp of Malaya island of st Michel with 79 I was too happy because I received them with with a small sympathetic gift . I placed my order on 1/02/23 and at the same time I celebrate my birthday 15/02/23 it may appeal to you anyway would be to moffrir a rosary at the price of 1euro it attracts customers Thank you dé take this into account

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Response from Palais du Rosaire

Hello, we will remedy your dissatisfaction as soon as possible. Thank you for sharing your opinion.

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Christine

Published on 13/11/2022 à 19h40 following a purchase from 21/10/2022

the bracelet I sent back was indicated to me as being 19 cms and when I received it it was barely 17 cms......I hope to be reimbursed fairly quickly

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Wendy F.

Published on 16/10/2022 à 12h16 following a purchase from 04/10/2022

Necklace 45 cm instead of 50

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Aymeric R.

Published on 02/09/2022 à 18h12 following a purchase from 02/09/2022

I thought the fluo saint under the globe was bigger and presented it to you as a gift, whereas I paid for it, and I had ordered 4 postcards (they were presented in pairs and I had asked for two packs).

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Mme C.

Published on 05/08/2022 à 13h12 following a purchase from 05/08/2022

I ordered a rosary, it broke all by itselfI sent the picture no more newsPity.

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M. R.

Published on 04/07/2022 à 12h55 following a purchase from 04/07/2022

Broken statue received Lack of seriousness Long waiting time for reshipment

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Response from Palais du Rosaire

Hello, sorry to read your dissatisfaction in this review. We had however specified on the parcel that it is necessary to check the state of the statue before signing the receipt of the parcel, so that our after-sales service can be as reactive as possible. As a result, it took longer to return the statue. We apologize for this delay, which in our eyes is not a lack of professionalism, but a respect for the procedure vis-à-vis the carrier, as we explained to you by phone. We hope that the other statue sent to you meets your expectations.

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Acheteur Vérifié

Published on 06/06/2022 à 10h23 following a purchase from 06/06/2022

Disappointed by the last purchase, I'm still waiting after 1 week for confirmation of the return.

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Ilardo

Published on 05/05/2022 à 17h23 following a purchase from 05/05/2022

The candles are written in Spanish, although I wanted them in French.

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Response from Palais du Rosaire

Hello, sorry to read this review, you should have contacted us by email or phone, we would have changed them immediately.

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Acheteur Vérifié

Published on 02/05/2022 à 11h57 following a purchase from 02/05/2022

long processing times, free delivery ....facturée.....

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Response from Palais du Rosaire

Hello, you paid 3.98 for a Mondial Relay delivery in 5 to 6 days. If you were in a hurry, it would have made more sense to opt for delivery via DPD in 24-48 hours. As for delivery costs, delivery is free from 29 by recorded delivery and 49 by point relais, and from 59 by home delivery. I'm sorry I couldn't be more helpful.

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Roseline C.

Published on 02/01/2022 à 19h42 following a purchase from 02/01/2022

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Roseline C.

Published on 02/01/2022 à 19h42 following a purchase from 02/01/2022

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Edwige B.

Published on 08/12/2021 à 20h27 following a purchase from 08/12/2021

Hello, the advent calendar is very pretty but very disappointing because the little characters don't fit into the notches provided for that. It's impossible to make them fit and they systematically fall. It's a real shame because it's very pretty. I'm very disappointed.

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Claire M.

Published on 02/12/2021 à 15h57 following a purchase from 02/12/2021

The wind calendar received in Belgium is not in conformity.it lacks a notch which would make it possible to stabilize the assembly.it is impossible to make with scissors or a cutter.I am disappointed for my granddaughter who cannot handle it under penalty of making it fall.I do not know yet what is the case for the one sent to Marseilles, I will let you knowGood day.

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Customer reviews of Palais du Rosaire

Summary of reviews

2 star reviews