Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
I have ordered several items but two of them are disappointing in terms of qualityNamely the perfumed rosaries which discolour clothes and skinAnd the necklaces with Angel because the stones are badly set and did not last the dayIt's a shame
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Response from Palais du Rosaire
Hello, thank you for your order. If you have any problem with one of our items, you can send it back to us and we'll be happy to change it. Don't hesitate to contact us at 05 62 94 66 17 or by e-mail at [email protected]. See you soon. Pauline.
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Bernard T.
Rating: 4 out of 5
following a purchase from 03/05/2021
Choice, a good welcome, research to find the item you are looking for which is not necessarily in the catalog. Overall, good service. I'm a satisfied customer, THANK YOU!
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Eliette B.
Rating: 4 out of 5
following a purchase from 30/04/2021
I received my order very quickly and the items were as described, so no problems there! I am very satisfied.
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Violaine L.
Rating: 2 out of 5
following a purchase from 28/04/2021
I ordered a dizenier bracelet which broke in the week I received it, I sent a message yesterday to the SAV but no return, so disappointed. But thanks to this avi, I'm hoping for a positive return.
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Response from Palais du Rosaire
Hello Violaine, we're sorry about your bracelet and will replace it for you. As for our reply, you wrote to us yesterday Tuesday April 27 at 6:13 pm. Today is April 28 and your request is being processed. Have a nice day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2021
Il pacco mi è arrivato velocemente e le cose che ho ordinato hanno soddisfatto la mia richiesta. Cordiali saluti
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Rabih E.
Rating: 4 out of 5
following a purchase from 21/04/2021
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Rabih E.
Rating: 4 out of 5
following a purchase from 21/04/2021
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Well received and well packaged. With a note and a medal card as a thank you gift. I'm not disappointed and can't recommend it enough.
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Ida M.
Rating: 4 out of 5
following a purchase from 17/04/2021
Very satisfied with your service.
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Stephan M.
Rating: 4 out of 5
following a purchase from 14/04/2021
mmmmmmmmmmmm
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Mme P.
Rating: 4 out of 5
following a purchase from 11/04/2021
Magnificent rosary, even more beautiful in person than in the photo on the site. I recommend
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Jean M.
Rating: 4 out of 5
following a purchase from 08/04/2021
Objects as described. However, the beads are a little small when handling (counting).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2021
In some of the rosaries there were too many grains and too few grains in the tens.... otherwise overall I am satisfied.
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Ducrocq S.
Rating: 4 out of 5
following a purchase from 14/03/2021
but the cost of transport to students' homes is noted as free above a certain amount.
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Response from Palais du Rosaire
Hello, thank you for your order. Shipping is free for orders over 49 for delivery by Mondial Relay or Colissimo Point Retrait. We are currently working on a free home delivery solution to satisfy our customers :) See you soon. Pauline
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Isabelle
Rating: 4 out of 5
following a purchase from 07/03/2021
The order arrived very quickly and in good condition. I'm planning to place another order soon.
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Francesco V.
Rating: 4 out of 5
following a purchase from 06/03/2021
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Francesco V.
Rating: 4 out of 5
following a purchase from 06/03/2021
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Frederic G.
Rating: 2 out of 5
following a purchase from 05/03/2021
My parcel arrived and the bottles had leaked inside and were all soaked, so I called you and you will replace the bottles for me.
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Daudré-vignier J.
Rating: 4 out of 5
following a purchase from 04/03/2021
Very friendly and helpful. Delivery time too long.
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Client
Rating: 4 out of 5
following a purchase from 03/03/2021
Satisfied with my order and fast
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Amandine
Rating: 4 out of 5
following a purchase from 01/03/2021
Quick delivery.always a kind word in the order. I recommend it!
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Reine C.
Rating: 4 out of 5
following a purchase from 18/02/2021
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Reine C.
Rating: 4 out of 5
following a purchase from 18/02/2021
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Gabriella
Rating: 4 out of 5
following a purchase from 17/02/2021
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Gabriella
Rating: 4 out of 5
following a purchase from 17/02/2021
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Daniel K.
Rating: 3 out of 5
following a purchase from 16/02/2021
Hello,I am not disappointed for the delivery but,I had ordered water of the cave because as I have the disease of charcot,I had seen that a woman who had the same disease as me had come to heavy and when she entered water of the cave,she cured,it is for that that I ordered water,but unfortunately,I am always in bad state,I hoped for a better health,but nothing good arrived for me. I am sorry,but I keep hope?I'm sorry, but I still have hope... Sincerely.
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Response from Palais du Rosaire
Hello Daniel, Our hearts go out to you as you struggle with your illness. The water in La Grotte is the source that Bernadette gave us. It can heal some people, but unfortunately not everyone. But don't give up hope. Bonne journée. Pauline.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2021
They should make it clear that free delivery after spending a certain amount is only available in France and doesnt apply internationally. I found this misleading however the service was great other than that.
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Cristiana C.
Rating: 3 out of 5
following a purchase from 10/02/2021
I prodotti sono buoni ma la spedizione è troppo lunga
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Response from Palais du Rosaire
Hello, thank you for your order. We ship packages in 24 hours but indeed your order took a long time to arrive in Italy. We are currently looking for new and faster delivery solutions for Italy. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2021
easy navigation - fairly fast delivery - fragile items well packaged except for: the bags of Lourdes water sweets, which didn't stand up to transport and arrived "burst".
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Response from Palais du Rosaire
Hello Corine, thank you for your order and your comment :) we are going to reinforce the protection of the mint pastilles with Lourdes water to guarantee their protection during delivery.See you soon :)
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Cinzia D.
Rating: 4 out of 5
following a purchase from 20/01/2021
Dovete usare un corriere che impieghi meno giorni. Grazie
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Joseph M.
Rating: 4 out of 5
following a purchase from 15/01/2021
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Joseph M.
Rating: 4 out of 5
following a purchase from 15/01/2021
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Gillian S.
Rating: 4 out of 5
following a purchase from 11/01/2021
2 out of my 10 items were broken and needed glue
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
Very happy with my order
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Jean-michel P.
Rating: 3 out of 5
following a purchase from 07/01/2021
One medal arrived split in two (unstuck)
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Response from Palais du Rosaire
Hello Mr Picard, thank you for your order. If an item arrived damaged, you can send it back to us and we will exchange it without any problem. Have a nice day!
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Raymond K.
Rating: 4 out of 5
following a purchase from 07/01/2021
tres bien pas la peine de se deranger voir dans votre etablissement palais du rosaire ce site est impeccable cela faisait des décennies depuis 1988 que je faisais des achats rue de la grotte 2000km allé retour je suis du 59 près de MAUBEUGE mais au moins j'ai tout sous la main a bientot bien cordialement
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Aurélie C.
Rating: 2 out of 5
following a purchase from 05/01/2021
I received my broken candle... Too late to give for Christmas. I do not recommend
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Response from Palais du Rosaire
Hello Aurélie. I see from my computer tracking that your package was delivered on December 29. If your candle arrived broken, we can replace it without any problem. We protect our articles as much as possible in the parcels for transport but sometimes the parcels are so badly treated that our protections are not enough. Please contact us on 05 62 94 66 17.
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Prucia Z.
Rating: 3 out of 5
following a purchase from 05/01/2021
The rosaries are smaller than my attempted ones and are already cut.
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Response from Palais du Rosaire
Hello, thank you for your order, if any items do not suit you you can return them to us by making a return request via your customer account on our website. Have a nice day. Pauline
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Ollassa
Rating: 4 out of 5
following a purchase from 03/01/2021
I am very satisfied with your site, I thank you for the gift of the Blessed Virgin and Saint Bernadette. And above all, thank you for the comforting note.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2020
Tempi di consegna lunghi, ma son contenta dei prodotti. Da migliorare il servizio clienti, hanno risposto ad una mia mail solo dopo avvenuta consegna dei prodotti.
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Response from Palais du Rosaire
Hi, My computer system tells me that your order was delivered on December 28. We are sorry for the long delivery time. Have a nice day.
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Martine L.
Rating: 2 out of 5
following a purchase from 30/12/2020
Fast delivery Good quality candle
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Rosanna D.
Rating: 4 out of 5
following a purchase from 28/12/2020
Gli astucci con la mini Natività sono molto carini e hanno suscitato piacevole sorpresa in chi li ha ricevuti. Esperienza positiva con Palais du Rosaire, con l'unico neo della spedizione un po' lenta, che mi ha fatto temere di non ricevere la merce prima di Natale (ordine 9 dicembre, consegna 23 dicembre).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2020
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Response from Palais du Rosaire
Ciao, sul computer che traccia il tuo pacco è stato consegnato il 28 dicembre. Ci dispiace se i tempi di consegna sono stati così lunghi.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2020
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Response from Palais du Rosaire
Hi, on the computer tracking your package was delivered on December 28. We are sorry if the delivery time was so long.
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Philippe D.
Rating: 4 out of 5
following a purchase from 28/12/2020
May the Blessed Virgin Mary bless you in the name of the Lord Jesus Christ and on my behalf God's best angel.
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Aurelie L.
Rating: 4 out of 5
following a purchase from 23/12/2020
Shame the candles weren't wrapped as all the wax spilled into the box. Otherwise very fast service and satisfied
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Response from Palais du Rosaire
Hello Aurélie. Thank you for your order. We are sorry for this incident. From now on the candles will be fully packed to avoid this kind of problem. Thank you for your feedback which helps us to improve :). Have a nice Christmas!
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