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A
Rating: 2 out of 5
Multicolored rosary bracelets are very fragile and 2 arrived cross undone and another undone on the 1st day worn.
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Customer reviews of Palais du Rosaire
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
Summary of reviews
Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Beautifully made religious articles, prompt and careful shipment.
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M
Rating: 4 out of 5
Thank you in advance for your reply.
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M
Rating: 4 out of 5
It would be a good idea to have the articles well-balanced before selling them, especially with the current problems.
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Response from Palais du Rosaire
Hi Mylène, our items are blessed, we just don't put it before :). Thank you for your order. Have a nice day!
A
Rating: 4 out of 5
Beautiful cross and rosary, made in Italy.
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F
Rating: 4 out of 5
Hello , The weight of the statue a little light ! A par cela bien ! Merci !
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A
Rating: 4 out of 5
Of course, God only knows if the Lourdes water you buy is actually from the grotto (???!!!)... The local "merchants" have such a bad reputation!... Which is probably not totally unjustified. When you've seen some of the things they've done in the past, you can tell ....For the rest, the water is "free". What you pay for is the fact that you have to collect it from the grotto, and condition it.If it's tap water!...It's a high price to pay!...But hey, faith lifts mountains...let's try not to see things that way - so ugly - and we'll give them credit for their honesty.The conditioning is good, the shipment fast. So, 4 stars for that!...
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O
Rating: 3 out of 5
Hello I made a first order received quickly but it misses an article I telephoned to announce it a kind person said to me that it returns it to me but since not received Cordialement
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Response from Palais du Rosaire
Hello Olivia, we've sent out the missing medals. You will receive them shortly. We apologize for the delay. Have a nice day!
M
Rating: 4 out of 5
Quick reception, handwritten note that warms the heart ... it would have been perfect if a rosary (thin) had not arrived broken ... but easily repaired! May God watch over you and protect you
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L
Rating: 4 out of 5
The service is efficient, although the souvenir tickets are a little expensive.
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V
Rating: 4 out of 5
V
Rating: 4 out of 5
C
Rating: 4 out of 5
My first order arrived on time and was picked up in perfect condition without any problems.
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A
Rating: 4 out of 5
fast delivery beautiful statues that I had ordered except one whose base was undone on arrival I try to glue it apart from that perfect
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J
Rating: 2 out of 5
much too expensive you take advantage of this plague to swindle the poor believers. the government had fixed the price from 1 to 3 uros.one day soon you will have to return accounts.Merci
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Response from Palais du Rosaire
Hello, I think you're talking about our cloth masks. The price set by the state from 1 to 3 is only applicable to disposable surgical masks. The mask we sell is made of fabric. What's more, it has an antibacterial treatment, which explains its price of 15. What's more, our mask is guaranteed for 50 uses, i.e. 15/50 = 0.30 per use, making it less expensive than a disposable mask. Finally, we donate 1 for every mask sold to the Sanctuaries of Lourdes to support their work. We pay close attention to French legislation. Our aim is not to rip off believers, but simply to offer people who are already believers the opportunity to buy symbols of their faith.
A
Rating: 4 out of 5
Fast shipping, nice products, only the medals are not very solid. My children have already lost some because they came off the necklaces if you can solidify your medals.
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S
Rating: 2 out of 5
My parcel was wrapped in thousands of plastic petals...shocking and sad...Unfortunately, we have learned nothing from our mistakes...a real shame...especially for our planet...
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Response from Palais du Rosaire
Hello Mrs Fauquier, the petals you received in your parcel are made of corn starch and are recyclable. To ensure that you receive your items in good condition, we have no choice but to fill our parcels with petals or air cushions. We are attentive to respect for the environment and we regularly study new packaging solutions that are more ecological and economical. Have a nice day!
D
Rating: 4 out of 5
Lack of delicacy in the rosary case as it is a simple little plastic box.
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A
Rating: 4 out of 5
Nothing to report, good products, I would say that delivery is a little expensive.
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C
Rating: 4 out of 5
C
Rating: 4 out of 5
A
Rating: 3 out of 5
Parcel received quickly no problem on this subject, on the other hand a problem during the opening of the parcel an object which I had ordered was broken.
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Response from Palais du Rosaire
Hello Anaïs, we replace items broken during delivery. Sometimes parcels arrive damaged and items are broken despite protection. I invite you to request an exchange on your customer account :). You're still in time to request a return :). See you soon.
A
Rating: 4 out of 5
They used to go to Lourdes regularly, my father was a stretcher-bearer for many years. They can no longer get around, so the water from Lourdes is an important link for them.
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P
Rating: 3 out of 5
Disappointed, however, as the bracelet is already deteriorating and the cord is broken.
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A
Rating: 4 out of 5
the products are in conformity with my request, but the service of delivery leaves has desire if possible to use a service of point relay because the service colissimo is not reliable no respect of information and neither of the delivery
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C
Rating: 4 out of 5
I'd even say very well. Because of the covid , a little delay but the parcel arrived very well packed. Thank you very much. I will not hesitate to use your services if I need them. Good day and take care.
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A
Rating: 4 out of 5
Very satisfied. Thank you very much!
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H
Rating: 4 out of 5
Very fast, nothing to say. The jewels are very small compared to the photos on the site.
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M
Rating: 2 out of 5
Hello, my rosary is very beautiful but much too fragile I find for the price paid.it has already broken twice the same day and over several days. My husband managed to repair it,
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A
Rating: 4 out of 5
Product discontinued and replaced by a similar one, much appreciated. Too bad items cannot be blessed before shipping. Thanks to the team.
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S
Rating: 4 out of 5
Fast and careful delivery, but we were a little surprised by the large size of the rosaries, which was not obvious from the photo (a point worth emphasizing), so we were a little disappointed, but satisfied overall.
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E
Rating: 4 out of 5
I am very satisfied with my orders. The items are very pretty, especially the rings, with the exception of the silver bracelet, which must have had a manufacturing defect, as I'd hardly tried it on and it was already broken, so I had to return it and I'm waiting for a replacement to be returned.Delivery was quite long, but that's understandable with the pandemic.
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S
Rating: 4 out of 5
Very good service and advice.ProblemI placed an order and took delivery at the maximum price by Chronopost. !I was confirmed delivery in 48 hours.alas the order arrived 10 days after the order. (Covid.).
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C
Rating: 2 out of 5
Parcel still not receivedSent since April 26
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B
Rating: 4 out of 5
Thank you for the small personalized message and the rosaries very pretty and not expensive.bien reçu.je vous remercie pour la rapidité vu le contexte je pensais les recevoir bien plus tard
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O
Rating: 4 out of 5
I have just received my order.thank you for the gifts.my chain is just a little short.I am happy with my order.Sincerely Odette Capitanio
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M
Rating: 3 out of 5
not yet received .parcels take a long time to arrive given the current economic situation , your request has come too soon .may God protect you Thank you.
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C
Rating: 3 out of 5
Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
C
Rating: 3 out of 5
Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
N
Rating: 3 out of 5
The ten-piece Brazilian bracelet is already out of order.
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S
Rating: 2 out of 5
Poor control of shipments, since an incomplete rosary (even though it was not packaged) was sent to me. Very poor handling of the complaint, since the complications are the responsibility of... the customer!!!!
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E
Rating: 4 out of 5
After an experience having generated doubts with another commercial site of Lourdes, I was rather satisfied with this commercial site.But I contacted the information department of the Lourdes sanctuary, who told me that it was forbidden to sell water from lourdes (since the apparitions), and that I had to check that the merchant site "le palais du Rosaire" really depended on the lourdes store "le Palais du Rosaire". So I have doubts about the Lourdes water I bought, I don't know if it really comes from the grotto.
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Response from Palais du Rosaire
Hello Eliane, I can confirm that the Palais du Rosaire website does indeed depend on our Lourdes stores, and we have a page dedicated to our history on the website. Concerning the Lourdes water: We only charge the porter, i.e. the person who goes to the grotto to collect the water, the collection usually takes 30min as the sanctuaries are only accessible on foot. So we take small quantities of water. So we send the real water from Lourdes. If you have any doubts about your next order, we can send you a video :). See you soon Eliane.
J
Rating: 4 out of 5
Very good welcome, fast and efficient.
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