Customers consistently praise fast and reliable delivery, with items arriving quickly and in accordance with descriptions and photos. The packaging is repeatedly described as careful and well protected, sometimes including small gifts or cards, which enhances the sense of care and professionalism. Product quality and presentation are highlighted through mentions of items matching expectations, well-packaged statues and bracelets, and overall satisfaction with the experience. Customer service and reliability are underscored by timely processing, efficient shipping, and positive remarks about trust and repeat orders.
Quite satisfied, it's just a shame that the box for my rosary was delivered slightly broken but I can still close it.
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Response from Palais du Rosaire
Hello, if your rosary box arrived broken we can replace it without any problem. Don't hesitate to send us an e-mail at [email protected]. See you soon. Have a nice day!
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Marie-Antoinette L.
Rating: 4 out of 5
following a purchase from 18/09/2020
Thank you for the excellent service and the excellent quality of the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
Order arrived very quickly and well packaged. Thank you
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Gilles C.
Rating: 2 out of 5
following a purchase from 11/09/2020
No I am not at all satisfied I had asked for pouches or gift wrap when ordering I received nothing I made the remark by email not even an answer the complete contempt I am sincere very disappointed and bitter I will no longer go through them ..... they have just answered me no paper or free pouches but in the packages there are free gifts sorry not in mine I paid all my items please ...
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Response from Palais du Rosaire
Hello Mr Carli, gift wrapping is not included in the preparation services. I'm sorry our service didn't get back to you. But it's not possible to get gift wrap for free. We include gifts in each parcel to thank you for your order. Have a nice day!
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Nathalie V.
Rating: 3 out of 5
following a purchase from 06/09/2020
This isn't the first time I've ordered from Le Palais du Rosaire and I've always been completely satisfied. However, this time I (among other things) bought a silver rosary and less than a week after receiving it, it broke. I sent an email + photo to the store to inform them of the situation and I'm still waiting for their reaction. I am very disappointed and hesitate to order again.
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Response from Palais du Rosaire
Hello Nathalie, we have received your request and are awaiting receipt of the rosary, which we will exchange with you shortly. We apologize for the inconvenience. Have a nice day!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2020
Multicolored rosary bracelets are very fragile and 2 arrived cross undone and another undone on the 1st day worn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Beautifully made religious articles, prompt and careful shipment.
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Mireille Q.
Rating: 4 out of 5
following a purchase from 18/08/2020
Thank you in advance for your reply.
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Mylène M.
Rating: 4 out of 5
following a purchase from 16/08/2020
It would be a good idea to have the articles well-balanced before selling them, especially with the current problems.
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Response from Palais du Rosaire
Hi Mylène, our items are blessed, we just don't put it before :). Thank you for your order. Have a nice day!
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Aurore
Rating: 4 out of 5
following a purchase from 28/07/2020
Beautiful cross and rosary, made in Italy.
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Franck D.
Rating: 4 out of 5
following a purchase from 24/07/2020
Hello , The weight of the statue a little light ! A par cela bien ! Merci !
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
Of course, God only knows if the Lourdes water you buy is actually from the grotto (???!!!)... The local "merchants" have such a bad reputation!... Which is probably not totally unjustified. When you've seen some of the things they've done in the past, you can tell ....For the rest, the water is "free". What you pay for is the fact that you have to collect it from the grotto, and condition it.If it's tap water!...It's a high price to pay!...But hey, faith lifts mountains...let's try not to see things that way - so ugly - and we'll give them credit for their honesty.The conditioning is good, the shipment fast. So, 4 stars for that!...
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Olivia W.
Rating: 3 out of 5
following a purchase from 13/07/2020
Hello I made a first order received quickly but it misses an article I telephoned to announce it a kind person said to me that it returns it to me but since not received Cordialement
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Response from Palais du Rosaire
Hello Olivia, we've sent out the missing medals. You will receive them shortly. We apologize for the delay. Have a nice day!
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Marie
Rating: 4 out of 5
following a purchase from 10/07/2020
Quick reception, handwritten note that warms the heart ... it would have been perfect if a rosary (thin) had not arrived broken ... but easily repaired! May God watch over you and protect you
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Lionel D.
Rating: 4 out of 5
following a purchase from 08/07/2020
The service is efficient, although the souvenir tickets are a little expensive.
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Virginie M.
Rating: 4 out of 5
following a purchase from 04/07/2020
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Virginie M.
Rating: 4 out of 5
following a purchase from 04/07/2020
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Chantal V.
Rating: 4 out of 5
following a purchase from 01/07/2020
My first order arrived on time and was picked up in perfect condition without any problems.
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Anne L.
Rating: 4 out of 5
following a purchase from 28/06/2020
fast delivery beautiful statues that I had ordered except one whose base was undone on arrival I try to glue it apart from that perfect
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Jean-Marie K.
Rating: 2 out of 5
following a purchase from 27/06/2020
much too expensive you take advantage of this plague to swindle the poor believers. the government had fixed the price from 1 to 3 uros.one day soon you will have to return accounts.Merci
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Response from Palais du Rosaire
Hello, I think you're talking about our cloth masks. The price set by the state from 1 to 3 is only applicable to disposable surgical masks. The mask we sell is made of fabric. What's more, it has an antibacterial treatment, which explains its price of 15. What's more, our mask is guaranteed for 50 uses, i.e. 15/50 = 0.30 per use, making it less expensive than a disposable mask. Finally, we donate 1 for every mask sold to the Sanctuaries of Lourdes to support their work. We pay close attention to French legislation. Our aim is not to rip off believers, but simply to offer people who are already believers the opportunity to buy symbols of their faith.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2020
Fast shipping, nice products, only the medals are not very solid. My children have already lost some because they came off the necklaces if you can solidify your medals.
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Sophie
Rating: 2 out of 5
following a purchase from 21/06/2020
My parcel was wrapped in thousands of plastic petals...shocking and sad...Unfortunately, we have learned nothing from our mistakes...a real shame...especially for our planet...
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Response from Palais du Rosaire
Hello Mrs Fauquier, the petals you received in your parcel are made of corn starch and are recyclable. To ensure that you receive your items in good condition, we have no choice but to fill our parcels with petals or air cushions. We are attentive to respect for the environment and we regularly study new packaging solutions that are more ecological and economical. Have a nice day!
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Dominique
Rating: 4 out of 5
following a purchase from 21/06/2020
Lack of delicacy in the rosary case as it is a simple little plastic box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Nothing to report, good products, I would say that delivery is a little expensive.
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Christophe F.
Rating: 4 out of 5
following a purchase from 17/06/2020
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Christophe F.
Rating: 4 out of 5
following a purchase from 17/06/2020
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Anais
Rating: 3 out of 5
following a purchase from 16/06/2020
Parcel received quickly no problem on this subject, on the other hand a problem during the opening of the parcel an object which I had ordered was broken.
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Response from Palais du Rosaire
Hello Anaïs, we replace items broken during delivery. Sometimes parcels arrive damaged and items are broken despite protection. I invite you to request an exchange on your customer account :). You're still in time to request a return :). See you soon.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
They used to go to Lourdes regularly, my father was a stretcher-bearer for many years. They can no longer get around, so the water from Lourdes is an important link for them.
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Patrick C.
Rating: 3 out of 5
following a purchase from 07/06/2020
Disappointed, however, as the bracelet is already deteriorating and the cord is broken.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
the products are in conformity with my request, but the service of delivery leaves has desire if possible to use a service of point relay because the service colissimo is not reliable no respect of information and neither of the delivery
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Caroline D.
Rating: 4 out of 5
following a purchase from 05/06/2020
I'd even say very well. Because of the covid , a little delay but the parcel arrived very well packed. Thank you very much. I will not hesitate to use your services if I need them. Good day and take care.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Very satisfied. Thank you very much!
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Hélène
Rating: 4 out of 5
following a purchase from 29/05/2020
Very fast, nothing to say. The jewels are very small compared to the photos on the site.
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Marie R.
Rating: 2 out of 5
following a purchase from 27/05/2020
Hello, my rosary is very beautiful but much too fragile I find for the price paid.it has already broken twice the same day and over several days. My husband managed to repair it,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2020
Product discontinued and replaced by a similar one, much appreciated. Too bad items cannot be blessed before shipping. Thanks to the team.
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Samuel S.
Rating: 4 out of 5
following a purchase from 21/05/2020
Fast and careful delivery, but we were a little surprised by the large size of the rosaries, which was not obvious from the photo (a point worth emphasizing), so we were a little disappointed, but satisfied overall.
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Emma V.
Rating: 4 out of 5
following a purchase from 14/05/2020
I am very satisfied with my orders. The items are very pretty, especially the rings, with the exception of the silver bracelet, which must have had a manufacturing defect, as I'd hardly tried it on and it was already broken, so I had to return it and I'm waiting for a replacement to be returned.Delivery was quite long, but that's understandable with the pandemic.
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Sylviane M.
Rating: 4 out of 5
following a purchase from 13/05/2020
Very good service and advice.ProblemI placed an order and took delivery at the maximum price by Chronopost. !I was confirmed delivery in 48 hours.alas the order arrived 10 days after the order. (Covid.).
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Catherine J.
Rating: 2 out of 5
following a purchase from 09/05/2020
Parcel still not receivedSent since April 26
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Blanc M.
Rating: 4 out of 5
following a purchase from 26/04/2020
Thank you for the small personalized message and the rosaries very pretty and not expensive.bien reçu.je vous remercie pour la rapidité vu le contexte je pensais les recevoir bien plus tard
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Odette C.
Rating: 4 out of 5
following a purchase from 15/04/2020
I have just received my order.thank you for the gifts.my chain is just a little short.I am happy with my order.Sincerely Odette Capitanio
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Marie-Christine D.
Rating: 3 out of 5
following a purchase from 04/04/2020
not yet received .parcels take a long time to arrive given the current economic situation , your request has come too soon .may God protect you Thank you.
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