Customers consistently praise fast and reliable delivery, with items arriving quickly and in accordance with descriptions and photos. The packaging is repeatedly described as careful and well protected, sometimes including small gifts or cards, which enhances the sense of care and professionalism. Product quality and presentation are highlighted through mentions of items matching expectations, well-packaged statues and bracelets, and overall satisfaction with the experience. Customer service and reliability are underscored by timely processing, efficient shipping, and positive remarks about trust and repeat orders.
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
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Christian L.
Rating: 3 out of 5
following a purchase from 28/03/2020
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Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
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Natalia D.
Rating: 3 out of 5
following a purchase from 20/03/2020
The ten-piece Brazilian bracelet is already out of order.
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Sylviane O.
Rating: 2 out of 5
following a purchase from 11/03/2020
Poor control of shipments, since an incomplete rosary (even though it was not packaged) was sent to me. Very poor handling of the complaint, since the complications are the responsibility of... the customer!!!!
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Eliane D.
Rating: 4 out of 5
following a purchase from 08/03/2020
After an experience having generated doubts with another commercial site of Lourdes, I was rather satisfied with this commercial site.But I contacted the information department of the Lourdes sanctuary, who told me that it was forbidden to sell water from lourdes (since the apparitions), and that I had to check that the merchant site "le palais du Rosaire" really depended on the lourdes store "le Palais du Rosaire". So I have doubts about the Lourdes water I bought, I don't know if it really comes from the grotto.
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Response from Palais du Rosaire
Hello Eliane, I can confirm that the Palais du Rosaire website does indeed depend on our Lourdes stores, and we have a page dedicated to our history on the website. Concerning the Lourdes water: We only charge the porter, i.e. the person who goes to the grotto to collect the water, the collection usually takes 30min as the sanctuaries are only accessible on foot. So we take small quantities of water. So we send the real water from Lourdes. If you have any doubts about your next order, we can send you a video :). See you soon Eliane.
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Joseph-Michel A.
Rating: 4 out of 5
following a purchase from 04/03/2020
Very good welcome, fast and efficient.
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Ghis G.
Rating: 3 out of 5
following a purchase from 27/02/2020
On time and on order
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Janne
Rating: 4 out of 5
following a purchase from 24/02/2020
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Janne
Rating: 4 out of 5
following a purchase from 24/02/2020
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Marie-France G.
Rating: 4 out of 5
following a purchase from 22/02/2020
Jewel conforms to the photo. Received on time.
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Beatrice B.
Rating: 4 out of 5
following a purchase from 17/02/2020
the site needs to be refreshed, very complicated, lacks clarity and ease of use, too bad! for the rest, it's excellent.
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Response from Palais du Rosaire
Hello Beatrice, thank you for your comment. Can you tell us which parts of the website you don't like? We can then work on them to improve our site. You can e-mail us directly at [email protected] and we'll be happy to get back to you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2020
Compliant, well packaged, little gifts as well?? . Thank you, I'm very happy with my purchase.
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Katy L.
Rating: 4 out of 5
following a purchase from 30/01/2020
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Katy L.
Rating: 4 out of 5
following a purchase from 30/01/2020
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Fabienne C.
Rating: 4 out of 5
following a purchase from 18/01/2020
Hello, I'm sending you this message to tell you that I was very satisfied with my order. The little pebbles are very good and much softer than those I ordered the 1st time.
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Response from Palais du Rosaire
Hello, we're delighted that you liked our new range of sweets. Thank you for your feedback. We hope to see you soon.
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Vincent L.
Rating: 3 out of 5
following a purchase from 13/01/2020
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Vincent L.
Rating: 3 out of 5
following a purchase from 13/01/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
I like it a lot but you harass us too much! Too much mail for advertising and I regret that because we can't order every day or every week.
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Response from Palais du Rosaire
Hello Eddy, we communicate by e-mail to inform our customers about new products and bargains. We try to find the right balance so as not to send too many emails to our customers. If you wish, you can easily unsubscribe from our mailing list. We hope to see you soon. Pauline
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Raymond K.
Rating: 3 out of 5
following a purchase from 12/01/2020
good products but delivery not top notch too long to receive the parcel kind regards
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Response from Palais du Rosaire
Hello, Mondial Relay delivery is not the fastest, it usually takes between 5 and 6 days to receive the package. For your next order, I advise you to use colissimo (48h). Have a nice day, Pauline
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Isabelle D.
Rating: 4 out of 5
following a purchase from 11/01/2020
So far, I've always been satisfied with my orders and I've always received a little gift.
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Nathalie C.
Rating: 4 out of 5
following a purchase from 11/01/2020
I THINK IT WOULD BE NICE TO ACCOMPANY YOUR EAU DE LOURDES WITH A CERTIFICATE OF AUTHENTICITY.
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Response from Palais du Rosaire
Hello Nathalie, Your comment is very interesting! Even though we send the real Lourdes water, collected by us beforehand, your idea of a certificate of authenticity is very interesting. We're going to think about how we can set this up. Have a nice day. Pauline
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
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Christale-Michele G.
Rating: 4 out of 5
following a purchase from 11/01/2020
well packaged, good product, waited a little long, due to transport problems, no doubt! but satisfied!
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Response from Palais du Rosaire
Hello Christale, Your Mondial Relay parcel is delivered via the Lieu Saint platform. It's a huge logistics platform that handles the whole of Ile de France, so there are sometimes a few delays. See you soon, Pauline.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
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Cathy C.
Rating: 4 out of 5
following a purchase from 10/01/2020
Apart from the 15-day delivery instead of 72 hours, the parcel delighted my mom.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
Very pretty medal sends you remains fast and neat with small. Very nice gifts...sorry the medal is not double sided.
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Jean-Marc A.
Rating: 4 out of 5
following a purchase from 09/01/2020
Very satisfied with the follow-up, delivery and visual quality. It was a gift for my mother, who lives in Burgundy.
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Amanda
Rating: 2 out of 5
following a purchase from 09/01/2020
Beautiful, good quality
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Loussaief
Rating: 4 out of 5
following a purchase from 09/01/2020
Thank you for your high quality products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
I ordered a chain and a pendant for a gift. The pendant is very pretty and of good quality. I thought the same was true of the chain, but it broke after a day's wear, so I'm stuck with it.
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Response from Palais du Rosaire
Hi Alyssia, we're sorry your chain broke. This is the first time this has happened to us. There must have been something wrong with the chain. You should have called us and we would have replaced your chain with a new one. Don't hesitate next time :). Have a nice day!
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