Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
I recommend this site, however the little gift added is often the same and is not exceptional, moreover a candle arrived broken.
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Response from Palais du Rosaire
Thank you for your feedback! We are pleased that you recommend our site and take into account your comments about the gift and the broken candle. We will work to improve these points to offer you a better experience in the future. 😊✨
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Françoise C.
Rating: 4 out of 5
following a purchase from 30/11/2024
Hello The order has arrived but with a delay. Best regards
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Response from Palais du Rosaire
Hello, thank you for your feedback. We apologize for the delay in delivery and appreciate your understanding. We will do our best to improve the speed of our shipments in the future. Best regards. 😊✨
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Elisabeth C.
Rating: 4 out of 5
following a purchase from 01/12/2024
Overall satisfied. TB product Delivery more complicated (but only the fault of the post office!)
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Response from Palais du Rosaire
Thank you for your feedback! We are delighted that you are satisfied with the product. We apologize for the inconvenience caused by the delivery, unfortunately beyond our control, but we appreciate your understanding. 😊✨
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Laure E.
Rating: 4 out of 5
following a purchase from 23/11/2024
Good genuine product, just lacks perhaps an explanatory leaflet for the use of the incense burner. I recommend the products
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Response from Palais du Rosaire
Thank you for your feedback! We are delighted that you are satisfied with the product. We take into account your comment about the explanation leaflet for the censer and will make sure to add it in the future. 😊✨
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Catherine V.
Rating: 4 out of 5
following a purchase from 21/11/2024
The order went well, but since then I've been inundated with emails from you, which really annoys me ...
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Response from Palais du Rosaire
Hello,
Thank you for taking the time to share your feedback. We're delighted to hear that your order went well, but we're sorry to hear that you're receiving too many emails from us.
We fully understand how annoying this can be. Please note that you can manage your communication preferences or unsubscribe directly via the link at the bottom of our emails. If necessary, our customer service team is also available to adjust your preferences.
We hope this situation will not affect your confidence in our store. If you have any further queries, please do not hesitate to contact us.
Best regards,
The Palais du Rosaire team
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Danielle R.
Rating: 4 out of 5
following a purchase from 09/11/2024
Before we had a little note on a picture now nothing, very anonymous it's a shame there was a time we even had a little gift
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Response from Palais du Rosaire
Hello,
Thank you for your feedback. We are very sorry if your recent experience did not live up to your expectations. We understand that these small gestures, such as the personalized note or gift, added a warm touch to your orders.
Please note that, normally, a card with a Miraculous Medal is included with all our orders. We apologize if this has been omitted this time. Please do not hesitate to contact our customer service department, and we will be delighted to rectify this oversight.
We appreciate your loyalty and hope to continue satisfying you in the future.
Best regards,
The Palais du Rosaire team
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Annie E.
Rating: 4 out of 5
following a purchase from 08/11/2024
A little long for transport but good reception
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Response from Palais du Rosaire
Thank you for your feedback! We are pleased that the delivery went well, despite the transport delay. We are constantly working to improve the speed of our deliveries. 😊✨
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Pierre B.
Rating: 4 out of 5
following a purchase from 05/11/2024
I didn't receive the right color of rosaries, I had asked for white ones and they are blue, but it's not a big deal.
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Nathalie B.
Rating: 4 out of 5
following a purchase from 01/11/2024
The products are excellent No problem with delivery
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Response from Palais du Rosaire
Thank you very much for your feedback! We are delighted that you were happy with the products and that the delivery went smoothly. 😊✨
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Dawid R.
Rating: 4 out of 5
following a purchase from 24/10/2024
I give four stars because they had items on stock while I was making an order but later It came out that it is out of stock and i had to change my choices.
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Marie A.
Rating: 3 out of 5
following a purchase from 12/10/2024
Satisfied, the only downside is that you can't really make out the time changes.
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cany B.
Rating: 4 out of 5
following a purchase from 16/10/2024
The only problem was that the box was too big and wouldn't fit through the letterbox. The 1st box inside was more than enough. Thanks a lot
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Response from Palais du Rosaire
Thank you for your feedback and constructive comments! We apologize for the inconvenience concerning the size of the box. We will take your feedback into account to improve our shipments in the future. Thanks again and see you soon!
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Laurence P.
Rating: 4 out of 5
following a purchase from 14/10/2024
Very beautiful medal, in a nice little box. Well packaged. Responsive service following an address error. But complicated carrier rules as different departments don't communicate with each other. Fortunately, the matter was resolved fairly quickly.
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Response from Palais du Rosaire
Hello,
Thank you very much for your detailed and positive feedback on our service and products. We are delighted that you liked the medal and its box and that our team was able to react quickly to correct the address error.
However, we are sorry for the inconvenience encountered with the carrier. We understand how frustrating this can be and are in constant dialogue with our logistics partners to improve their communication and simplify your deliveries.
We look forward to seeing you soon in our store. Should you have any further questions or requirements, please do not hesitate to contact us.
Best regards,
The Palais du Rosaire team
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sabrina P.
Rating: 4 out of 5
following a purchase from 12/10/2024
Package ordered broken
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GABRIEL W.
Rating: 4 out of 5
following a purchase from 03/10/2024
I am satisfied with the processing of my request and the fast delivery. Thank you very much.
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olivier C.
Rating: 4 out of 5
following a purchase from 06/10/2024
The silver medallion, unprotected in its wrapping, was carried around in the parcel, which was itself completely damaged.
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Response from Palais du Rosaire
Hello,
Thank you for taking the time to share your experience. We are very sorry for the inconvenience you experienced when receiving your order. It is not normal that the medallion was not properly protected and that the package was damaged during transport.
We take the quality of our packaging very seriously to ensure that your items arrive in perfect condition. Your feedback will enable us to further improve our shipping procedures.
Please do not hesitate to contact our customer service department so that we can find a rapid solution and fully satisfy your expectations.
We apologize for the inconvenience,
The Palais du Rosaire team
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Viviane L.
Rating: 2 out of 5
following a purchase from 02/10/2024
No message for delivery point availability
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Response from Palais du Rosaire
Thank you for your feedback, although we are sorry to hear of your dissatisfaction. 😔
Regarding the absence of a message for the availability of your order at the delivery point, we understand how frustrating this may have been. However, this type of notification is handled directly by the carrier, and unfortunately is beyond our control. 🙁
We make every effort to work with reliable shipping partners and constantly improve the tracking of our shipments. We will pass on your comment to our carrier so that they can avoid this kind of inconvenience in the future.
We regret that this incident has affected your experience with us and that you have given us a mark for a situation beyond our control. We hope that, despite this episode, you will trust us for your future orders. 🙏
Don't hesitate to contact us if you need any help or clarification. We're here to help. 😊
With apologies and dedicated regards,
The Palais du Rosaire team
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David D.
Rating: 4 out of 5
following a purchase from 01/10/2024
Order arrived very well packaged. Thank you
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Séraphim S.
Rating: 3 out of 5
following a purchase from 26/09/2024
The items are great but the delivery went very badly, my parcel was open and the deliveryman put it on the window of my neighbor who is a thief... moreover there were footprints on the parcel and it was soaked... unacceptable on the part of GLS, they should change the delivery service.
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Response from Palais du Rosaire
Hello,
Thank you for your feedback and for your appreciation of our products. However, we are very sorry for the problems you had with the delivery. What you describe is totally unacceptable, and we understand your dissatisfaction.
We work with our carriers to provide a quality service, but it seems that this time GLS did not meet our expectations or yours. We will immediately report this incident to their department so that such a situation does not recur.
Your satisfaction is our priority. If any items have been damaged, or if you would like further assistance, please do not hesitate to contact our customer service department: we will do everything we can to help you.
We apologize for this disappointing experience,
The Palais du Rosaire team
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Edwige I.
Rating: 4 out of 5
following a purchase from 28/09/2024
Tres bien merci
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Daniel D.
Rating: 4 out of 5
following a purchase from 26/09/2024
Everything went smoothly. I would have preferred to have the parcel delivered to my home and not to a store.
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Response from Palais du Rosaire
Thank you very much for your feedback! We are delighted to hear that everything went smoothly with your order. We understand your preference for home delivery and we'll make a note of it. Thank you again for your confidence! 😊
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Christine D.
Rating: 3 out of 5
following a purchase from 25/09/2024
After placing my order, I sent an e-mail asking them to mention the name of the sender. With no reply, I phoned: they were impossible to reach from 9am to 5pm, when I finally managed to get through to someone. Obviously, the package was gone, with no message. And just a rather unkind "sorry". Frankly, it doesn't make you want to recommend them.
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Response from Palais du Rosaire
We are sincerely sorry for this disappointing experience and for the lack of responsiveness on our part. Please be assured that we will do our utmost to improve our communication and telephone availability. We hope to have the opportunity to regain your confidence in our next order. Thank you again for your feedback, which helps us to improve. 🙏
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Serge K.
Rating: 4 out of 5
following a purchase from 09/09/2024
Hello, I have nothing in particular to say about the order and delivery. As far as the items are concerned, one of them, a statuette, was not painted properly but was not messed up either.
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Response from Palais du Rosaire
Hello and thank you for your detailed feedback. We are delighted that the order and delivery went smoothly. Concerning the statuette, we are sorry that it did not fully meet your expectations in terms of paint quality. Your satisfaction is our priority, so please don't hesitate to contact us. Thank you again for your confidence! 🙏
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Christine D.
Rating: 4 out of 5
following a purchase from 20/09/2024
Very satisfied
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Response from Palais du Rosaire
Thank you very much for your feedback! We are delighted that you are very satisfied. Your satisfaction is our greatest reward. We look forward to seeing you again soon! 😊🙏
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Marie B.
Rating: 4 out of 5
following a purchase from 18/09/2024
Order received promptly
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Response from Palais du Rosaire
Thank you for your feedback! We are delighted that your order arrived quickly. Don't hesitate to come back to us if you need anything. See you soon! 😊
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Anne-Marie C.
Rating: 3 out of 5
following a purchase from 18/09/2024
I waited more than 10 days for my order, because the lead times are longer when there are engravings to be made on a medal and items are missing. On the other hand, when you receive several orders in succession, the gift is always the same: a simple image.
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Response from Palais du Rosaire
Hello,
Thank you for your detailed feedback. We are sorry that the delivery took longer than expected. Indeed, engraving requires a little more time, and we do our best to keep you informed in these cases. Regarding the lack of items, this does not reflect our standards, and we apologize for the inconvenience.
We also understand your comment about the gifts offered. We try to add symbolic attention to each order, but we take note of your suggestion to diversify our small gifts to make each experience more unique.
Your satisfaction is important to us, and we hope to offer you even better service for your next orders. Please do not hesitate to contact us if you have any further suggestions or concerns.
Best regards,
The Palais du Rosaire team
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Sylvain G.
Rating: 4 out of 5
following a purchase from 16/09/2024
Fast compliance
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Response from Palais du Rosaire
Thank you very much for your feedback! We are delighted that your order met your expectations and was delivered quickly. We look forward to seeing you again for future purchases! 😊
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Bernard S.
Rating: 4 out of 5
following a purchase from 14/09/2024
Perfect, could be sent faster but overall no problem.
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Response from Palais du Rosaire
Thank you very much for your positive feedback! We are delighted that everything went smoothly. We will do our best to improve our delivery times. Don't hesitate to come back to us for your next needs! 😊
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MARIE CLAUDE L.
Rating: 4 out of 5
following a purchase from 11/09/2024
thank you very much i received the parcel very satisfied
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Response from Palais du Rosaire
Thank you very much for your feedback! We're delighted to hear that you've received your parcel and are very happy with it. Don't hesitate to come back to us if you need anything. We look forward to serving you again! 😊
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Anne-Marie S.
Rating: 4 out of 5
following a purchase from 09/09/2024
Good evening, I was to receive the package on Thursday, it would have been deposited by the letter carrier on Friday according to the tracking, so far I have received nothing, my mailbox is not broken, in fact I am very disappointed, it was my 1st order .... I have to refund only one person fortunately. I do not wish to recommend and I consider that deposit in a box by mistake is what I was told at the post office, it's serious, then it speaks of theft, ????. I have no comment to make about you, but I do have a comment to make about the post office, which is increasingly rushed in its service, the proof being in the pudding.
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Response from Palais du Rosaire
We're very sorry to hear about what happened with your delivery, and I completely understand your frustration, especially for a first-time order. Even though this problem seems to have been caused by the post office, I want to assure you that we are here to help you. Your satisfaction is our priority, and we hope that this experience will not prevent you from trusting us in the future. Thank you again for your patience and understanding.
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Veronique G.
Rating: 4 out of 5
following a purchase from 10/09/2024
Fast delivery
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Response from Palais du Rosaire
Thank you very much for your feedback! We are delighted with the speed of delivery. Don't hesitate to come back to us for your next needs. 😊
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Valérie V.
Rating: 4 out of 5
following a purchase from 09/09/2024
I only have one regret, I thought the resin statue of Michael would glow at night, but it doesn't, too bad!
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Response from Palais du Rosaire
Thank you for your feedback! We're sorry that the Saint Michel statue didn't quite live up to your expectations regarding night-time brilliance. We understand your disappointment. If you need information on other models or options, please don't hesitate to contact us, we'd be delighted to advise you. Thank you again for your confidence! 🙏
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Cindy S.
Rating: 2 out of 5
following a purchase from 08/09/2024
On a bronze-colored plate that has been gone for a while now
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marie therese G.
Rating: 4 out of 5
following a purchase from 02/09/2024
bonjour tres beau, mais un peu court, je l'aurais préféré plus long, en vous remerciant
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Sophie D.
Rating: 4 out of 5
following a purchase from 31/08/2024
Bracelet ships relatively quickly, no problem
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Response from Palais du Rosaire
Thank you very much for your feedback! We are delighted that the delivery went quickly and smoothly. Please come back to us if you need anything else. 😊
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Marie-Stéphane R.
Rating: 4 out of 5
following a purchase from 30/08/2024
Good reception Items in good condition
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Response from Palais du Rosaire
Thank you very much for your feedback! We are delighted that you have received your items and that they are in good condition. Please don't hesitate to contact us if you need anything else. We hope to see you soon! 😊
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arlette S.
Rating: 3 out of 5
following a purchase from 26/08/2024
Hello, there was an error in my order, I had ordered a set of Raphael novena and I received a set of angel simple, I sent a message on your site but no response
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Response from Palais du Rosaire
We are very sorry for the error in your order. This is not the quality of service we wish to offer. Thank you for your patience and sorry again for this inconvenience. 🙏
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Sandrine B.
Rating: 4 out of 5
following a purchase from 25/08/2024
Satisfied with my order and my items. THANK YOU
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Response from Palais du Rosaire
Thank you very much for your feedback! We are delighted that you are satisfied with your order and your items. It's a pleasure to have you as a customer. Don't hesitate to come back to us if you need anything. Thanks again! 😊🙏
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Laëtitia B.
Rating: 3 out of 5
following a purchase from 22/08/2024
The items are of lower quality ...especially for the price of certain items ..but they are still acceptable . The clasp on the rosary box doesn't even close. A little disappointed with this order that I was looking forward to.
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Response from Palais du Rosaire
We are very sorry to hear that this order did not meet your expectations, especially after all the anticipation and enthusiasm you had. We take your comments about the quality of the items and the problem with the clasp on the rosary box very seriously. Thank you for your patience and for your feedback, which helps us to improve. 🙏
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Antoine C.
Rating: 4 out of 5
following a purchase from 21/08/2024
As expected, but be careful about the carrier for foreign countries.
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Response from Palais du Rosaire
Thank you very much for your feedback! We're delighted that the item met your expectations. We take good note of your remark concerning the carrier abroad, and we will take care to improve this point. If you have any other concerns or suggestions, please don't hesitate to contact us. Thank you again for your confidence! 🌍📦😊
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