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S
Rating: 2 out of 5
The two small rosaries have broken (open link, one in two places); I've been waiting a week for the return agreement.
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Customer reviews of Palais du Rosaire
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
Summary of reviews
Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
2 star reviews
Reset filtersA
Rating: 2 out of 5
Articles conform to the description on the other hand I had taken the delivery express has 9 to have the articles quickly is saying in 24h I had ordered 6 days in advance for a burial and I had the articles only 2 days after the burial and still I had to apeller the customer service so that they send the order!!!! Not serious about delivery times. In addition I asked for a refund of my shipping costs of 9 I was told yes but I still have nothing
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Response from Palais du Rosaire
Hello, we are very sorry to read your message. First of all, please accept our sincere condolences. As stipulated in our e-mail exchanges, the parcel was delayed by Chronopost, which blocked your order. We have also proceeded to reimburse the costs, but the transfer sometimes takes several days. We thank you for sharing your opinion, and hope you will be even more satisfied with your next orders.
A
Rating: 2 out of 5
Disappointed, very basic product description, lack of dimensions or additional photos. Very disappointed with the ball engraved 3d 4.5 cm I thought it was the engraving inside! I would have wanted 7.5 cm that I bought in 2014 in Lourdes for my friend who finds it very pretty. I'm still waiting for the email to have more precision!,,,Miracles are made at the grotto not in your store. Website to review
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C
Rating: 2 out of 5
Long delivery, clock received broken which rings at minus a quarter instead of ringing on battery, hands bent clocks supplied with batteries but empty batteries I suspect that we may have sent an exhibition clock Very disappointed with my purchase
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Response from Palais du Rosaire
Hello, sorry to read this review. You should have contacted us by email or phone. We would have replaced the item. You have 15 days after delivery to return the item. There's still time! (+33) 05 62 94 66 17 [email protected]
M
Rating: 2 out of 5
Very disappointed. After waiting several days for the order because 1 product was in restocking, I receive the order without the product and without explanation in the coli! So I contacted customer service and explained that 1 product was missing from the order. Called back, I learned that the missing product had been communicated by e-mail. I'm told it's been refunded, but I'm offered the unavailable product in a smaller size, so I have to pay on the site for the product added by customer service ... but with shipping costs! I won't be recommending any products on this site, and don't recommend the site personally. This is no way to treat your customers ...
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A
Rating: 2 out of 5
The size of the rosaries is not mentioned, 3 rosaries bought, 3 different sizes, 2 of which are impossible to wear because they are too small.customer service kindly replied but I am still disappointed with my order.
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V
Rating: 2 out of 5
Hello, I received my order, but the size of the bracelets is smaller than I wanted, I did not notice the dimensions, too bad.
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M
Rating: 2 out of 5
Hello. My parcel has been damaged, that's why 2 starsI'm sorry. Good day to you
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V
Rating: 2 out of 5
I ordered a dizenier bracelet which broke in the week I received it, I sent a message yesterday to the SAV but no return, so disappointed. But thanks to this avi, I'm hoping for a positive return.
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Response from Palais du Rosaire
Hello Violaine, we're sorry about your bracelet and will replace it for you. As for our reply, you wrote to us yesterday Tuesday April 27 at 6:13 pm. Today is April 28 and your request is being processed. Have a nice day!
F
Rating: 2 out of 5
My parcel arrived and the bottles had leaked inside and were all soaked, so I called you and you will replace the bottles for me.
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A
Rating: 2 out of 5
I received my broken candle... Too late to give for Christmas. I do not recommend
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Response from Palais du Rosaire
Hello Aurélie. I see from my computer tracking that your package was delivered on December 29. If your candle arrived broken, we can replace it without any problem. We protect our articles as much as possible in the parcels for transport but sometimes the parcels are so badly treated that our protections are not enough. Please contact us on 05 62 94 66 17.
M
Rating: 2 out of 5
Fast delivery Good quality candle
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A
Rating: 2 out of 5
Response from Palais du Rosaire
Ciao, sul computer che traccia il tuo pacco è stato consegnato il 28 dicembre. Ci dispiace se i tempi di consegna sono stati così lunghi.
A
Rating: 2 out of 5
Response from Palais du Rosaire
Hi, on the computer tracking your package was delivered on December 28. We are sorry if the delivery time was so long.
G
Rating: 2 out of 5
No I am not at all satisfied I had asked for pouches or gift wrap when ordering I received nothing I made the remark by email not even an answer the complete contempt I am sincere very disappointed and bitter I will no longer go through them ..... they have just answered me no paper or free pouches but in the packages there are free gifts sorry not in mine I paid all my items please ...
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Response from Palais du Rosaire
Hello Mr Carli, gift wrapping is not included in the preparation services. I'm sorry our service didn't get back to you. But it's not possible to get gift wrap for free. We include gifts in each parcel to thank you for your order. Have a nice day!
A
Rating: 2 out of 5
Multicolored rosary bracelets are very fragile and 2 arrived cross undone and another undone on the 1st day worn.
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J
Rating: 2 out of 5
much too expensive you take advantage of this plague to swindle the poor believers. the government had fixed the price from 1 to 3 uros.one day soon you will have to return accounts.Merci
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Response from Palais du Rosaire
Hello, I think you're talking about our cloth masks. The price set by the state from 1 to 3 is only applicable to disposable surgical masks. The mask we sell is made of fabric. What's more, it has an antibacterial treatment, which explains its price of 15. What's more, our mask is guaranteed for 50 uses, i.e. 15/50 = 0.30 per use, making it less expensive than a disposable mask. Finally, we donate 1 for every mask sold to the Sanctuaries of Lourdes to support their work. We pay close attention to French legislation. Our aim is not to rip off believers, but simply to offer people who are already believers the opportunity to buy symbols of their faith.
S
Rating: 2 out of 5
My parcel was wrapped in thousands of plastic petals...shocking and sad...Unfortunately, we have learned nothing from our mistakes...a real shame...especially for our planet...
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Response from Palais du Rosaire
Hello Mrs Fauquier, the petals you received in your parcel are made of corn starch and are recyclable. To ensure that you receive your items in good condition, we have no choice but to fill our parcels with petals or air cushions. We are attentive to respect for the environment and we regularly study new packaging solutions that are more ecological and economical. Have a nice day!
M
Rating: 2 out of 5
Hello, my rosary is very beautiful but much too fragile I find for the price paid.it has already broken twice the same day and over several days. My husband managed to repair it,
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C
Rating: 2 out of 5
Parcel still not receivedSent since April 26
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S
Rating: 2 out of 5
Poor control of shipments, since an incomplete rosary (even though it was not packaged) was sent to me. Very poor handling of the complaint, since the complications are the responsibility of... the customer!!!!
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A
Rating: 2 out of 5
Beautiful, good quality
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