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A
Rating: 3 out of 5
I thought there was also the chain
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Customer reviews of Palais du Rosaire
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
Summary of reviews
Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
3 star reviews
Reset filtersF
Rating: 3 out of 5
I am not satisfied, I thought there was a clasp on the rosary I chose and that is not the case.
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Response from Palais du Rosaire
Hello Frédéric,
Thank you for taking the time to share your feedback. We are sorry to learn that the rosary you chose did not meet your expectations due to the absence of a clasp. We understand the importance of these details and we will ensure that the information is clearer on our site. Please do not hesitate to contact us for any questions or for an exchange. Your satisfaction is our priority.
Best regards,
The Palais du Rosaire team
Thank you for taking the time to share your feedback. We are sorry to learn that the rosary you chose did not meet your expectations due to the absence of a clasp. We understand the importance of these details and we will ensure that the information is clearer on our site. Please do not hesitate to contact us for any questions or for an exchange. Your satisfaction is our priority.
Best regards,
The Palais du Rosaire team
B
Rating: 3 out of 5
SATISFIED WITH THE PRODUCT BUT TERRIBLE SHIPPING SERVICE THE COURIER DELAYED DELIVERY FOR SEVERAL DAYS AND THE PACKAGE ARRIVED ALL BROKEN INADEQUATE PACKAGING FORTUNATELY THE CONTENT WAS INTACT I HAD RESERVED THE RIGHT TO CONTEST AND RETURN THE PACKAGE. I HOPE THIS DOES NOT HAPPEN AGAIN IN THE FUTURE OTHERWISE I WILL HAVE TO GIVE YOU ONLY ONE STAR
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B
Rating: 3 out of 5
I still haven't received the bracelet for my grandson that was missing. Can you see what is happening? Thank you very much. Mrs. ADAM Béatrice June 25, 2025. I had called you on the phone, you had the bracelet in front of you. In the meantime, I am waiting to receive it.
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Response from Palais du Rosaire
Hello Mrs. Adam,
Once again, we apologize for the oversight of the bracelet, and thank you for your patience.
Could you please confirm if you have received it by now?
This would allow us to ensure that everything is finally back in order and that your grandson has been able to receive his gift.
Please do not hesitate to get back to us if needed, we remain at your complete disposal.
With all our kindness,
The team of the Palais du Rosaire
Once again, we apologize for the oversight of the bracelet, and thank you for your patience.
Could you please confirm if you have received it by now?
This would allow us to ensure that everything is finally back in order and that your grandson has been able to receive his gift.
Please do not hesitate to get back to us if needed, we remain at your complete disposal.
With all our kindness,
The team of the Palais du Rosaire
A
Rating: 3 out of 5
Satisfied
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M
Rating: 3 out of 5
Perfect, just a small defect on a wooden cross
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A
Rating: 3 out of 5
Package sent quickly
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C
Rating: 3 out of 5
I really like the stained glass of Saint Rita, disappointed by the lamp. Very appreciated my interlocutor on the phone, very kind, attentive, you can feel humanity and it feels good
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M
Rating: 3 out of 5
Quick reception. I would like to exchange the tenner for a larger size. I hope everything goes as smoothly.
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F
Rating: 3 out of 5
I would have preferred shipping by post.
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V
Rating: 3 out of 5
Purchase of small wooden frames. It was for a gift. The person was delighted! 😊
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J
Rating: 3 out of 5
Except that the advent21 calendar offered, was not delivered, with my order, for that I put 3 stars
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Response from Palais du Rosaire
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for the oversight regarding the free 2021 Advent calendar. This type of error is exceptional, and we fully understand your disappointment.
We look forward to providing you with a better experience with your next order.
Best regards,
The Palais du Rosaire team
Thank you for taking the time to share your feedback. We sincerely apologize for the oversight regarding the free 2021 Advent calendar. This type of error is exceptional, and we fully understand your disappointment.
We look forward to providing you with a better experience with your next order.
Best regards,
The Palais du Rosaire team
M
Rating: 3 out of 5
Satisfied, the only downside is that you can't really make out the time changes.
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S
Rating: 3 out of 5
The items are great but the delivery went very badly, my parcel was open and the deliveryman put it on the window of my neighbor who is a thief... moreover there were footprints on the parcel and it was soaked... unacceptable on the part of GLS, they should change the delivery service.
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Response from Palais du Rosaire
Hello,
Thank you for your feedback and for your appreciation of our products. However, we are very sorry for the problems you had with the delivery. What you describe is totally unacceptable, and we understand your dissatisfaction.
We work with our carriers to provide a quality service, but it seems that this time GLS did not meet our expectations or yours. We will immediately report this incident to their department so that such a situation does not recur.
Your satisfaction is our priority. If any items have been damaged, or if you would like further assistance, please do not hesitate to contact our customer service department: we will do everything we can to help you.
We apologize for this disappointing experience,
The Palais du Rosaire team
Thank you for your feedback and for your appreciation of our products. However, we are very sorry for the problems you had with the delivery. What you describe is totally unacceptable, and we understand your dissatisfaction.
We work with our carriers to provide a quality service, but it seems that this time GLS did not meet our expectations or yours. We will immediately report this incident to their department so that such a situation does not recur.
Your satisfaction is our priority. If any items have been damaged, or if you would like further assistance, please do not hesitate to contact our customer service department: we will do everything we can to help you.
We apologize for this disappointing experience,
The Palais du Rosaire team
C
Rating: 3 out of 5
After placing my order, I sent an e-mail asking them to mention the name of the sender. With no reply, I phoned: they were impossible to reach from 9am to 5pm, when I finally managed to get through to someone. Obviously, the package was gone, with no message. And just a rather unkind "sorry". Frankly, it doesn't make you want to recommend them.
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Response from Palais du Rosaire
We are sincerely sorry for this disappointing experience and for the lack of responsiveness on our part. Please be assured that we will do our utmost to improve our communication and telephone availability. We hope to have the opportunity to regain your confidence in our next order. Thank you again for your feedback, which helps us to improve. 🙏
A
Rating: 3 out of 5
I waited more than 10 days for my order, because the lead times are longer when there are engravings to be made on a medal and items are missing. On the other hand, when you receive several orders in succession, the gift is always the same: a simple image.
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Response from Palais du Rosaire
Hello,
Thank you for your detailed feedback. We are sorry that the delivery took longer than expected. Indeed, engraving requires a little more time, and we do our best to keep you informed in these cases. Regarding the lack of items, this does not reflect our standards, and we apologize for the inconvenience.
We also understand your comment about the gifts offered. We try to add symbolic attention to each order, but we take note of your suggestion to diversify our small gifts to make each experience more unique.
Your satisfaction is important to us, and we hope to offer you even better service for your next orders. Please do not hesitate to contact us if you have any further suggestions or concerns.
Best regards,
The Palais du Rosaire team
Thank you for your detailed feedback. We are sorry that the delivery took longer than expected. Indeed, engraving requires a little more time, and we do our best to keep you informed in these cases. Regarding the lack of items, this does not reflect our standards, and we apologize for the inconvenience.
We also understand your comment about the gifts offered. We try to add symbolic attention to each order, but we take note of your suggestion to diversify our small gifts to make each experience more unique.
Your satisfaction is important to us, and we hope to offer you even better service for your next orders. Please do not hesitate to contact us if you have any further suggestions or concerns.
Best regards,
The Palais du Rosaire team
A
Rating: 3 out of 5
Hello, there was an error in my order, I had ordered a set of Raphael novena and I received a set of angel simple, I sent a message on your site but no response
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Response from Palais du Rosaire
We are very sorry for the error in your order. This is not the quality of service we wish to offer. Thank you for your patience and sorry again for this inconvenience. 🙏
L
Rating: 3 out of 5
The items are of lower quality ...especially for the price of certain items ..but they are still acceptable . The clasp on the rosary box doesn't even close. A little disappointed with this order that I was looking forward to.
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Response from Palais du Rosaire
We are very sorry to hear that this order did not meet your expectations, especially after all the anticipation and enthusiasm you had. We take your comments about the quality of the items and the problem with the clasp on the rosary box very seriously. Thank you for your patience and for your feedback, which helps us to improve. 🙏
M
Rating: 3 out of 5
Very good quality item, except that the fresh is super expensive.
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Response from Palais du Rosaire
Thank you very much for your feedback and for your appreciation of the quality of the item! We understand that shipping costs may seem high, and we are constantly working to offer more economical solutions. If you have any questions or require further information, please do not hesitate to contact us. Thank you again for your trust! 😊🙏
E
Rating: 3 out of 5
Unfortunately my rosary was broken
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F
Rating: 3 out of 5
parcel refused by the relay pickup, then delivered in another relay, thus enormously long delay, moreover my angel with the broken wing the votive candle base broken, but that is not of competence because well packed. But be careful to choose your relay point and carrier. So I did not want to return the package I glued the wing of my angel when the candle sen, is not very important, I agree that you publish my message so that other people being delivered to the Market Epinouze 26210 not be fooled by the lack of professionalism of this store. Thank you. Sincerely
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Response from Palais du Rosaire
We are very sorry for the inconvenience you have experienced with the delivery of your order, in particular the parcel delivery service and the condition of the items when they arrived. We thank you for your understanding and patience with this situation. We take note of your comments concerning the relay point and the carrier, and we will review this to avoid this kind of problem recurring in the future. Thank you again for your feedback, and we remain at your disposal for any further assistance.
M
Rating: 3 out of 5
I'm a little disappointed because my St Christophe key ring was missing.
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Response from Palais du Rosaire
We apologize again for the inconvenience, and thank you for your patience. 🙏
V
Rating: 3 out of 5
Order received 3 weeks later, without the small wooden rosary of Olivier de Padre Pio and that of Mary who unties the knots in blue crystal pearls which was to accompany my dad in the other life (big in the heart).
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G
Rating: 3 out of 5
everything is fine, except for the Holy Family novena, which must have sunk, perhaps because of the heat, as the wax is all soft and seems defective!
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I
Rating: 3 out of 5
Super merci
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C
Rating: 3 out of 5
I received my parcel but it was missing a €5 oil. They could have called me and asked me to make another choice. Taking 5 minutes would have been a better choice.
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M
Rating: 3 out of 5
Crucifix received without any problem. The magnetism was missing.
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M
Rating: 3 out of 5
the order went well, but the carrier didn't, because although I was present at home the delivery wasn't made on the day planned. it was necessary to change the place of delivery by pick-up, which is a shame.
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L
Rating: 3 out of 5
Hello, The items are very beautiful. The only problem is that most of the crosses I ordered arrived a little damaged on the edges or badly stuck (the picture). Which is a shame, as I was buying them as gifts. However, lots of choice and very nice religious items 👍🏼
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C
Rating: 3 out of 5
Missing products Wish I'd known sooner
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Response from Palais du Rosaire
Hello Mrs Jankowski,
We understand your disappointment, unfortunately we were out of stock, an email was sent to you before the order was shipped to let you know.
We understand your disappointment, unfortunately we were out of stock, an email was sent to you before the order was shipped to let you know.
M
Rating: 3 out of 5
Very happy fast delivery
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M
Rating: 3 out of 5
Very satisfied thank you
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L
Rating: 3 out of 5
Fast and conciliatory, I put this note because I did not obtain completely what I wished and I already expressed it by e-mail.je considere that that can arrive.
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J
Rating: 3 out of 5
The carrier is completely null
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Response from Palais du Rosaire
Hello,
We don't quite understand why you're giving us this note when the carrier is not part of our store. You can choose between two different carriers for delivery.
Best regards,
Le Palais du Rosaire
We don't quite understand why you're giving us this note when the carrier is not part of our store. You can choose between two different carriers for delivery.
Best regards,
Le Palais du Rosaire
M
Rating: 3 out of 5
Thank you for my order, it was a pleasure to receive your religious articles and I look forward to seeing you at the next pilgrimage 🙏
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P
Rating: 3 out of 5
It's a pity that a medal on the rosary is a defect with a whitish trace.
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Response from Palais du Rosaire
Hello,
We're very sorry... In this case, please send us an e-mail with a photo so that we can resolve the problem.
Best regards,
Le Palais du Rosaire
We're very sorry... In this case, please send us an e-mail with a photo so that we can resolve the problem.
Best regards,
Le Palais du Rosaire
M
Rating: 3 out of 5
Disappointed that the rosary is in Italian
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Response from Palais du Rosaire
Hello,
You have chosen the rosary and the booklet in Italian...
The language is indicated on the product sheet: French or Italian, sorry for the inconvenience.
Yours faithfully
Le Palais du Rosaire
You have chosen the rosary and the booklet in Italian...
The language is indicated on the product sheet: French or Italian, sorry for the inconvenience.
Yours faithfully
Le Palais du Rosaire
H
Rating: 3 out of 5
Thank you for the small gift, but 1 candle received without the candle stick, and a medal opened on the 2 and in a few days the silver color fades.
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R
Rating: 3 out of 5
We look forward to hearing from you
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M
Rating: 3 out of 5
During the delivery of my order, 10 candles were missing.the service was called,it was solved immediately,the gentleman was very kind and efficient.the next day I received the missing complement.out of the 15 candles 8 were broken.the package was well packed,I think it was the order picker's fault.disappointed ....
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