Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
delivery of my novenas arrived cardboard boxes torn, glued by mail <, the white links had torn the cardboard,,,some novenas had the top broken and the yellow cap was at the bottom of the box
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2022
Satisfied, products as expected and prompt delivery.
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Ann V.
Rating: 3 out of 5
following a purchase from 22/10/2021
The products are as described. Ik is a pity that many of them are dated.
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David B.
Rating: 3 out of 5
following a purchase from 18/10/2021
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David B.
Rating: 3 out of 5
following a purchase from 18/10/2021
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Christian R.
Rating: 3 out of 5
following a purchase from 04/09/2021
favorable opinion overall
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Elizabeth B.
Rating: 3 out of 5
following a purchase from 20/08/2021
One item was not available. Payment should have been arranged when the order was made up. A "Credit Slip has been created" but I currently have no idea whether this means it will be refunded or is a credit note for my next purchase (probably next year). Also I ordered 2 small silver cross pendants but only one arrived. At 0.83 euros it is not worth the hassle of asking for a refund/credit note.
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Marie-christine C.
Rating: 3 out of 5
following a purchase from 20/08/2021
Lack of choice in all categories of the siteSo fast shipping and without incidents of packages.Site to recommend to Internet usersMarie-Christine Morbihan-
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Response from Palais du Rosaire
Hello Marie-Christine, thank you for your order. Every two weeks we add 15 new items to our categories. Thank you for your recommendation :). Pauline
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Olivier B.
Rating: 3 out of 5
following a purchase from 09/07/2021
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Olivier B.
Rating: 3 out of 5
following a purchase from 09/07/2021
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Françoise G.
Rating: 3 out of 5
following a purchase from 08/07/2021
The package arrived with a candle that was practically smashed to bits, enveloping everything else in sticky little balls.
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Response from Palais du Rosaire
Hello Françoise, Thank you for your order. Normally all our candles are protected. If you wish, you can return the items to us for an exchange. Please contact us on 05 62 94 66 17 or [email protected].
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Clara O.
Rating: 3 out of 5
following a purchase from 01/07/2021
Fast delivery. Children's bracelets are adult size. I received a bracelet without the Cruz. I took a cross to put on the wall super quality and very pretty
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Response from Palais du Rosaire
Hello Clara, Thank you for your order. If you have received a damaged item, please do not hesitate to contact our customer service department. See you soon. Pauline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2021
Hello little angels no problem but the channels put 3 or 4 times and already oxides very bad quality. I'm disappointed.
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Eric A.
Rating: 3 out of 5
following a purchase from 13/05/2021
Long delivery time, too bad.
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Aman M.
Rating: 3 out of 5
following a purchase from 03/05/2021
I have ordered several items but two of them are disappointing in terms of qualityNamely the perfumed rosaries which discolour clothes and skinAnd the necklaces with Angel because the stones are badly set and did not last the dayIt's a shame
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Response from Palais du Rosaire
Hello, thank you for your order. If you have any problem with one of our items, you can send it back to us and we'll be happy to change it. Don't hesitate to contact us at 05 62 94 66 17 or by e-mail at [email protected]. See you soon. Pauline.
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Daniel K.
Rating: 3 out of 5
following a purchase from 16/02/2021
Hello,I am not disappointed for the delivery but,I had ordered water of the cave because as I have the disease of charcot,I had seen that a woman who had the same disease as me had come to heavy and when she entered water of the cave,she cured,it is for that that I ordered water,but unfortunately,I am always in bad state,I hoped for a better health,but nothing good arrived for me. I am sorry,but I keep hope?I'm sorry, but I still have hope... Sincerely.
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Response from Palais du Rosaire
Hello Daniel, Our hearts go out to you as you struggle with your illness. The water in La Grotte is the source that Bernadette gave us. It can heal some people, but unfortunately not everyone. But don't give up hope. Bonne journée. Pauline.
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Cristiana C.
Rating: 3 out of 5
following a purchase from 10/02/2021
I prodotti sono buoni ma la spedizione è troppo lunga
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Response from Palais du Rosaire
Hello, thank you for your order. We ship packages in 24 hours but indeed your order took a long time to arrive in Italy. We are currently looking for new and faster delivery solutions for Italy. Have a nice day
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Jean-michel P.
Rating: 3 out of 5
following a purchase from 07/01/2021
One medal arrived split in two (unstuck)
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Response from Palais du Rosaire
Hello Mr Picard, thank you for your order. If an item arrived damaged, you can send it back to us and we will exchange it without any problem. Have a nice day!
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Prucia Z.
Rating: 3 out of 5
following a purchase from 05/01/2021
The rosaries are smaller than my attempted ones and are already cut.
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Response from Palais du Rosaire
Hello, thank you for your order, if any items do not suit you you can return them to us by making a return request via your customer account on our website. Have a nice day. Pauline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2020
Tempi di consegna lunghi, ma son contenta dei prodotti. Da migliorare il servizio clienti, hanno risposto ad una mia mail solo dopo avvenuta consegna dei prodotti.
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Response from Palais du Rosaire
Hi, My computer system tells me that your order was delivered on December 28. We are sorry for the long delivery time. Have a nice day.
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Aurelie
Rating: 3 out of 5
following a purchase from 21/12/2020
Bonjour un peu déçu car la petite bouteille avec eau de lourdes est parvenue cassé
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Response from Palais du Rosaire
Hello Aurélie. If your bottle arrived damaged, we can replace it for you. It sometimes happens that packages are damaged during delivery. I invite you to make a return request on our website via your customer account. Have a nice day!
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Bruno B.
Rating: 3 out of 5
following a purchase from 08/12/2020
Crèche un peu desevente
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Response from Palais du Rosaire
Hello Bruno, Thank you for your order. If you don't like the crib you can send it back to us :). Have a nice day!
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Chantal
Rating: 3 out of 5
following a purchase from 11/11/2020
I thought the statue of Mary was solar-powered and would look better outside when it's dark.
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Suzanne
Rating: 3 out of 5
following a purchase from 31/10/2020
You did a lovely job in sending me the Calendars for 2021 from Suzanne Hughes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2020
Delivery too long, letter carrier couldn't find the address, otherwise good product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2020
Quite satisfied, it's just a shame that the box for my rosary was delivered slightly broken but I can still close it.
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Response from Palais du Rosaire
Hello, if your rosary box arrived broken we can replace it without any problem. Don't hesitate to send us an e-mail at [email protected]. See you soon. Have a nice day!
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Nathalie V.
Rating: 3 out of 5
following a purchase from 06/09/2020
This isn't the first time I've ordered from Le Palais du Rosaire and I've always been completely satisfied. However, this time I (among other things) bought a silver rosary and less than a week after receiving it, it broke. I sent an email + photo to the store to inform them of the situation and I'm still waiting for their reaction. I am very disappointed and hesitate to order again.
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Response from Palais du Rosaire
Hello Nathalie, we have received your request and are awaiting receipt of the rosary, which we will exchange with you shortly. We apologize for the inconvenience. Have a nice day!
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Olivia W.
Rating: 3 out of 5
following a purchase from 13/07/2020
Hello I made a first order received quickly but it misses an article I telephoned to announce it a kind person said to me that it returns it to me but since not received Cordialement
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Response from Palais du Rosaire
Hello Olivia, we've sent out the missing medals. You will receive them shortly. We apologize for the delay. Have a nice day!
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Anais
Rating: 3 out of 5
following a purchase from 16/06/2020
Parcel received quickly no problem on this subject, on the other hand a problem during the opening of the parcel an object which I had ordered was broken.
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Response from Palais du Rosaire
Hello Anaïs, we replace items broken during delivery. Sometimes parcels arrive damaged and items are broken despite protection. I invite you to request an exchange on your customer account :). You're still in time to request a return :). See you soon.
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Patrick C.
Rating: 3 out of 5
following a purchase from 07/06/2020
Disappointed, however, as the bracelet is already deteriorating and the cord is broken.
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Marie-christine D.
Rating: 3 out of 5
following a purchase from 04/04/2020
not yet received .parcels take a long time to arrive given the current economic situation , your request has come too soon .may God protect you Thank you.
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Christian L.
Rating: 3 out of 5
following a purchase from 28/03/2020
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Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
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Christian L.
Rating: 3 out of 5
following a purchase from 28/03/2020
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Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
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Natalia D.
Rating: 3 out of 5
following a purchase from 20/03/2020
The ten-piece Brazilian bracelet is already out of order.
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Ghis G.
Rating: 3 out of 5
following a purchase from 27/02/2020
On time and on order
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Vincent L.
Rating: 3 out of 5
following a purchase from 13/01/2020
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Vincent L.
Rating: 3 out of 5
following a purchase from 13/01/2020
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Raymond K.
Rating: 3 out of 5
following a purchase from 12/01/2020
good products but delivery not top notch too long to receive the parcel kind regards
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Response from Palais du Rosaire
Hello, Mondial Relay delivery is not the fastest, it usually takes between 5 and 6 days to receive the package. For your next order, I advise you to use colissimo (48h). Have a nice day, Pauline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
I ordered a chain and a pendant for a gift. The pendant is very pretty and of good quality. I thought the same was true of the chain, but it broke after a day's wear, so I'm stuck with it.
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Response from Palais du Rosaire
Hi Alyssia, we're sorry your chain broke. This is the first time this has happened to us. There must have been something wrong with the chain. You should have called us and we would have replaced your chain with a new one. Don't hesitate next time :). Have a nice day!
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