Delivery is a standout feature of the online store, with customers consistently highlighting the perfect, quick, and neat shipping of their orders. Many reviews emphasize the speed of delivery, often mentioning that items arrived promptly and well-packaged. The quality of products is another recurring theme, with customers expressing satisfaction about the exceptional stationery selection, including unique items that are often hard to find elsewhere. The careful packaging further reinforces the positive experience, ensuring that products arrive in pristine condition.
Very satisfied with my 1st order. Very good quality products. Fast and careful delivery. However, I couldn't subscribe to the newsletter and benefit from the 10% discount. Disappointed in that respect...
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Gerald C.
Rating: 4 out of 5
following a purchase from 12/02/2025
Package well received with the material ordered. No surprises about the contents. I appreciated the availability of the products.
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Pierre H.
Rating: 4 out of 5
following a purchase from 03/02/2025
I would have liked to receive an ink cartridge to try out my fountain pen.
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Michel R.
Rating: 4 out of 5
following a purchase from 06/12/2024
Packaging to be improved
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Georges H.
Rating: 4 out of 5
following a purchase from 02/12/2024
Perfect, except for delivery to a relay point other than the one indicated.
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Jorge M.
Rating: 4 out of 5
following a purchase from 26/10/2024
Goods ordered well received and compliant.
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Brigitte P.
Rating: 4 out of 5
following a purchase from 06/08/2024
Went well except that I had to ask myself and was not informed of the slightly delayed delivery
C
Catherine B.
Rating: 1 out of 5
following a purchase from 06/08/2024
I have sent you an email because the parcel was damaged and two figures are missing.
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Response from Papeterie Makkura
Hello,
We have received your email. We are very sorry for this incident. We have proceeded to the refund of the lost products.
If our customer service has met your expectations, we would be grateful if you could update the note accordingly.
Best regards,
Karolina
C
Cristian C.
Rating: 1 out of 5
following a purchase from 21/03/2024
delivery fee was enormous! would not recommend.
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LAURIE C.
Rating: 4 out of 5
following a purchase from 20/07/2024
Fast shipping and a little attention on top of my purchases, but no reply to the email or whatsapp message to my questions.
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Hubert T.
Rating: 1 out of 5
following a purchase from 17/07/2024
BOF!
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Response from Papeterie Makkura
Hello Hubert, thank you for sharing your review of our Papeterie Makkura website. We are sorry that your experience was not satisfactory. We take your comments into account and are constantly working to improve our services to meet our customers' expectations.
Could you tell us more about what disappointed you about our online store?
We look forward to demonstrating our commitment to quality and excellence in the future.
F
FRANCIS P.
Rating: 1 out of 5
following a purchase from 20/04/2024
I have not received my parcel
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Response from Papeterie Makkura
Hello,
I hope we have solved the delivery problem.
If you are satisfied with our service, do not hesitate to update your rating.
Thank you in advance and have a nice day,
Karolina
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Aurore P.
Rating: 4 out of 5
following a purchase from 04/05/2024
Perfect 👍
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gauthier G.
Rating: 4 out of 5
following a purchase from 11/04/2024
little time to test
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Arlette B.
Rating: 1 out of 5
following a purchase from 28/03/2024
Fast delivery. Everything as expected
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Response from Papeterie Makkura
Hello,
Can you confirm that the rating is 1 out of 5? Or is it a mistake?
S
Séverine V.
Rating: 4 out of 5
following a purchase from 11/03/2024
satisfied with my order (just one edge of one of the notebooks was already corroded)
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Elodie P.
Rating: 4 out of 5
following a purchase from 29/02/2024
Fast order preparation and dispatch. Order arrived undamaged and compliant.
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Catherine B.
Rating: 4 out of 5
following a purchase from 24/01/2024
The order went very well, the delivery went very badly. I was changed twice from one relay to another and the last one I didn't choose was far from my home.
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Cédric M.
Rating: 4 out of 5
following a purchase from 27/01/2024
Very good quality products. The order arrived quickly. However, I would have liked the products to be a little better packed in the parcel.
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Hubert T.
Rating: 1 out of 5
following a purchase from 20/01/2024
No delivery.
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Response from Papeterie Makkura
Hello,
I'm sorry for the problems you had with the delivery.
Mondial Relay delivered your parcel in 3 days, which is a good average for them. We offer several carriers, so don't hesitate to choose another one for your next order.
Best regards,
Karolina
R
Raymond H.
Rating: 4 out of 5
following a purchase from 14/12/2023
Hello, very pleased with my order! But wouldn't it be better to send them by post (the envelopes don't weigh much, for worldwide relays).
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Marie Françoise C.
Rating: 4 out of 5
following a purchase from 05/12/2023
Ras... Good packaging and the inks seem to match my expectations!!!
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Hervé B.
Rating: 4 out of 5
following a purchase from 25/11/2023
satisfied with the order and the products, but not with the delivery Colissimo sucks, unable to deliver on the spot, had to pick up the parcel at a relay point and get the info in the spam, maybe change the delivery method?
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Marie-Noelle C.
Rating: 4 out of 5
following a purchase from 26/11/2023
Hello On the whole I'm fine, but the pencil with the golden tip and the lead was broken. Cordially Mrs Chapus
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Chantal S.
Rating: 4 out of 5
following a purchase from 10/09/2023
Satisfied with the products and also with the parcel which is not filled with plastic, well done! Shipment a little long perhaps...
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Paul C.
Rating: 4 out of 5
following a purchase from 13/11/2023
Speed, efficiency, the product corresponds to my expectations. It's perfect.
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Fabrice P.
Rating: 4 out of 5
following a purchase from 10/11/2023
Very satisfied with the quality of the products, a little disappointed with the size of some. Fast delivery
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Richard D.
Rating: 4 out of 5
following a purchase from 11/07/2023
Many thanks.
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Andree F.
Rating: 4 out of 5
following a purchase from 10/07/2023
Top site!
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Karen T.
Rating: 1 out of 5
following a purchase from 17/05/2023
Hello no because it's not this format that I wanted it's for writing a letter so disappointed. Now it's useless. I'm sorry. Small notepad
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Response from Papeterie Makkura
Hello,
I'm sorry to hear that you received a notepad instead of the product you ordered (set of 10 A5 sheets + envelopes).
If we have made a mistake, please do not hesitate to contact us again for the correct product or a refund.
Best regards,
Karolina
F
François S.
Rating: 4 out of 5
following a purchase from 22/04/2023
Good A little disappointed by the size of the rubber.
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Maelenn S.
Rating: 4 out of 5
following a purchase from 27/02/2023
apart from the availability of the products, which is not very clear, i am very happy with my two orders, the delivery time and the quality of the products. i recommend them and will be ordering from the site again very soon. i wish the Makkura team all the best for the future.
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Nicolas F.
Rating: 4 out of 5
following a purchase from 14/02/2023
Very good
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Aline N.
Rating: 4 out of 5
following a purchase from 04/01/2023
Superb products, impossible to find elsewhere, hence the prices... I'm delighted. The packaging is extremely well done, Japanese style. It's a pity I had to pay customs fees for an international rate, even though Martinique is French...
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Hadrien G.
Rating: 4 out of 5
following a purchase from 04/12/2022
Good products, but a delivery option without signature would be appreciated.
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Stella N.
Rating: 4 out of 5
following a purchase from 09/12/2022
Purchase of a traveler's notebook as a gift for a connoisseur. Wide choice of items. Extremely fast delivery and careful packaging. On the other hand, it took more than 30 minutes to place the order, let's assume that's due to Internet traffic jams...
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Clément C.
Rating: 4 out of 5
following a purchase from 30/11/2022
On the speed of shipment, communication and quality of packaging. Nothing to say, it's impeccable. On the other hand, I'm taking off one star because the Mondial Relais selection system no longer allows me to choose relay points near my home as it used to. With each successive order, the choice has diminished, forcing me to use Colissimo.
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laurence F.
Rating: 4 out of 5
following a purchase from 29/11/2022
First purchase Customer service "very good
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Isabelle V.
Rating: 4 out of 5
following a purchase from 01/12/2022
Very good. Order received on time
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Pascal M.
Rating: 4 out of 5
following a purchase from 28/11/2022
Good quality stationery
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