Delivery is a standout feature of the online store, with customers consistently highlighting the perfect, quick, and neat shipping of their orders. Many reviews emphasize the speed of delivery, often mentioning that items arrived promptly and well-packaged. The quality of products is another recurring theme, with customers expressing satisfaction about the exceptional stationery selection, including unique items that are often hard to find elsewhere. The careful packaging further reinforces the positive experience, ensuring that products arrive in pristine condition.
No French instructions on how to use the pen. A bit expensive for a pen made in China.
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Response from Papeterie Makkura
Hello Fabrice, thank you for your review. I'm sorry, the brand only offers instructions in Japanese and English. We will pass on this translation problem to the brand.
By the way, your pen is a Sailor, it was absolutely not made in China, Sailor only produces in Japan.
Best regards,
Karolina
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Delhia M.
Rating: 2 out of 5
following a purchase from 01/01/2025
My item arrived damaged
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Response from Papeterie Makkura
Hello Delhia, we're sorry to hear that you've received a damaged item. We go to great lengths to ensure the quality of our products and take customer feedback very seriously. We look forward to providing you with a satisfactory shopping experience in the future. Thank you for your confidence and your opinion.
Best regards,
Karolina
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Michel R.
Rating: 4 out of 5
following a purchase from 06/12/2024
Packaging to be improved
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Georges H.
Rating: 4 out of 5
following a purchase from 02/12/2024
Perfect, except for delivery to a relay point other than the one indicated.
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patricia D.
Rating: 2 out of 5
following a purchase from 06/11/2024
Hello The quality of the products is not in question but I did not receive what I ordered.
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Response from Papeterie Makkura
Hello Patricia, thank you for your review. We're sorry you didn't receive the order you were expecting. We are constantly working to improve our service to provide you with the best possible experience. Please do not hesitate to contact us by email or WhatsApp to resolve this issue. We hope to see you soon on our website. Have a nice day.
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Jorge M.
Rating: 4 out of 5
following a purchase from 26/10/2024
Goods ordered well received and compliant.
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Brigitte P.
Rating: 4 out of 5
following a purchase from 06/08/2024
Went well except that I had to ask myself and was not informed of the slightly delayed delivery
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LAURIE C.
Rating: 4 out of 5
following a purchase from 20/07/2024
Fast shipping and a little attention on top of my purchases, but no reply to the email or whatsapp message to my questions.
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Marie D.
Rating: 2 out of 5
following a purchase from 16/07/2024
One of the products delivered does not correspond to my order ...
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Response from Papeterie Makkura
Hello,
Could you please let us know which item was not delivered so that we can either return it to you or refund your money.
Best regards,
Karolina
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Aurore P.
Rating: 4 out of 5
following a purchase from 04/05/2024
Perfect 👍
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Leslie N.
Rating: 2 out of 5
following a purchase from 30/04/2024
thin watercolor paper
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gauthier G.
Rating: 4 out of 5
following a purchase from 11/04/2024
little time to test
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Constanze G.
Rating: 2 out of 5
following a purchase from 20/03/2024
Almost all the ends of the blocks are pressed in, a sheet of paper is not enough packaging.
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Séverine V.
Rating: 4 out of 5
following a purchase from 11/03/2024
satisfied with my order (just one edge of one of the notebooks was already corroded)
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Elodie P.
Rating: 4 out of 5
following a purchase from 29/02/2024
Fast order preparation and dispatch. Order arrived undamaged and compliant.
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Catherine B.
Rating: 4 out of 5
following a purchase from 24/01/2024
The order went very well, the delivery went very badly. I was changed twice from one relay to another and the last one I didn't choose was far from my home.
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Cédric M.
Rating: 4 out of 5
following a purchase from 27/01/2024
Very good quality products. The order arrived quickly. However, I would have liked the products to be a little better packed in the parcel.
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Bridget H.
Rating: 2 out of 5
following a purchase from 16/01/2024
I paid for shipping with FedEx Express as that was the only option for international shipping and it should have arrived in 1-3 days but they send it with another courier that took 2 weeks to arrive.
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Raymond H.
Rating: 4 out of 5
following a purchase from 14/12/2023
Hello, very pleased with my order! But wouldn't it be better to send them by post (the envelopes don't weigh much, for worldwide relays).
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Marie Françoise C.
Rating: 4 out of 5
following a purchase from 05/12/2023
Ras... Good packaging and the inks seem to match my expectations!!!
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Hervé B.
Rating: 4 out of 5
following a purchase from 25/11/2023
satisfied with the order and the products, but not with the delivery Colissimo sucks, unable to deliver on the spot, had to pick up the parcel at a relay point and get the info in the spam, maybe change the delivery method?
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Marie-Noelle C.
Rating: 4 out of 5
following a purchase from 26/11/2023
Hello On the whole I'm fine, but the pencil with the golden tip and the lead was broken. Cordially Mrs Chapus
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Chantal S.
Rating: 4 out of 5
following a purchase from 10/09/2023
Satisfied with the products and also with the parcel which is not filled with plastic, well done! Shipment a little long perhaps...
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Paul C.
Rating: 4 out of 5
following a purchase from 13/11/2023
Speed, efficiency, the product corresponds to my expectations. It's perfect.
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Fabrice P.
Rating: 4 out of 5
following a purchase from 10/11/2023
Very satisfied with the quality of the products, a little disappointed with the size of some. Fast delivery
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Richard D.
Rating: 4 out of 5
following a purchase from 11/07/2023
Many thanks.
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Angélique V.
Rating: 2 out of 5
following a purchase from 13/07/2023
Out arrived fast. But I had ordered black (3) and blue (3) pen refills and received everything in black.
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Andree F.
Rating: 4 out of 5
following a purchase from 10/07/2023
Top site!
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François S.
Rating: 4 out of 5
following a purchase from 22/04/2023
Good A little disappointed by the size of the rubber.
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Maelenn S.
Rating: 4 out of 5
following a purchase from 27/02/2023
apart from the availability of the products, which is not very clear, i am very happy with my two orders, the delivery time and the quality of the products. i recommend them and will be ordering from the site again very soon. i wish the Makkura team all the best for the future.
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Nicolas F.
Rating: 4 out of 5
following a purchase from 14/02/2023
Very good
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Aline N.
Rating: 4 out of 5
following a purchase from 04/01/2023
Superb products, impossible to find elsewhere, hence the prices... I'm delighted. The packaging is extremely well done, Japanese style. It's a pity I had to pay customs fees for an international rate, even though Martinique is French...
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Hadrien G.
Rating: 4 out of 5
following a purchase from 04/12/2022
Good products, but a delivery option without signature would be appreciated.
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Stella N.
Rating: 4 out of 5
following a purchase from 09/12/2022
Purchase of a traveler's notebook as a gift for a connoisseur. Wide choice of items. Extremely fast delivery and careful packaging. On the other hand, it took more than 30 minutes to place the order, let's assume that's due to Internet traffic jams...
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Clément C.
Rating: 4 out of 5
following a purchase from 30/11/2022
On the speed of shipment, communication and quality of packaging. Nothing to say, it's impeccable. On the other hand, I'm taking off one star because the Mondial Relais selection system no longer allows me to choose relay points near my home as it used to. With each successive order, the choice has diminished, forcing me to use Colissimo.
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laurence F.
Rating: 4 out of 5
following a purchase from 29/11/2022
First purchase Customer service "very good
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Isabelle V.
Rating: 4 out of 5
following a purchase from 01/12/2022
Very good. Order received on time
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Pascal M.
Rating: 4 out of 5
following a purchase from 28/11/2022
Good quality stationery
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Christophe O.
Rating: 4 out of 5
following a purchase from 07/11/2022
Item conforms to the order, with a small drawback, but perhaps not related to Makkura stationery: I only received an e-mail informing me that I had 3 days left to collect my parcel from the collection point, without any previous e-mail. This in no way detracts from the quality of the product or the speed of delivery. I warmly recommend
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Duncan C.
Rating: 4 out of 5
following a purchase from 28/10/2022
Good company to deal with
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