Customer reviews of Papeterie Makkura

My experience is mixed for the following reasons. I placed an order for two batches of Tomoè River paper in A5 size. Although the sets were very carefully packaged, one corner of the sets was chipped. I notified the mill with photos. The stationery store offered me the option of returning the sets or a 25% discount on a repeat order. I opted for the second option, as a postal return is time-consuming and tedious. What's more, the cost of the return was not provided for by the stationery store. In the event of an incident, Amazon is more accommodating. In the end, I very quickly received the second batch in perfect condition, hence the three-star rating given the extra cost.

Very good

Fast shipping and receipt. However, an error on an item that arrived in blue instead of black.

Mixed opinion, I received my order on time but the bottle of ink opened a little in its box: the box and the bottle are stained, it's really a shame for a gift.

Superb products, impossible to find elsewhere, hence the prices... I'm delighted. The packaging is extremely well done, Japanese style. It's a pity I had to pay customs fees for an international rate, even though Martinique is French...

Good products, but a delivery option without signature would be appreciated.

Purchase of a traveler's notebook as a gift for a connoisseur. Wide choice of items. Extremely fast delivery and careful packaging. On the other hand, it took more than 30 minutes to place the order, let's assume that's due to Internet traffic jams...

On the speed of shipment, communication and quality of packaging. Nothing to say, it's impeccable. On the other hand, I'm taking off one star because the Mondial Relais selection system no longer allows me to choose relay points near my home as it used to. With each successive order, the choice has diminished, forcing me to use Colissimo.

First purchase Customer service "very good

Very good. Order received on time

Good quality stationery

Item conforms to the order, with a small drawback, but perhaps not related to Makkura stationery: I only received an e-mail informing me that I had 3 days left to collect my parcel from the collection point, without any previous e-mail. This in no way detracts from the quality of the product or the speed of delivery. I warmly recommend

Good company to deal with

Very serious site in terms of delivery times. That said, the references and details concerning the products are sometimes erroneous. Nottament nlrqueon order a notebook without line and it is in fact line and even illustrations at the top and bottom of pages. The same goes for formats: I received a 5" when I thought I'd ordered an a4"... not very clear. I'd also add that some paper is expensive for draft sheet quality.

The envelopes are very pretty; I find the stationery less embellished and much less detailed, so I'm 1 bit disappointed.

As a gift - it's great!

I placed an order for lined woven envelopes. The order matched my expectations and arrived quickly, in good condition.

I recommend Makkura and will order from them again.

I find it regrettable that shipment only took place on the Monday following my order (placed on Thursday). 8 days to receive a 25gr parcel... that's a bit too long.

Order processed and shipped quickly. However, I have a question: I don't have a manufacturer's warranty certificate for my item (Pilot fountain pen). Is this normal?

Very well packed. But very long delivery time.

Very well packed. But very long delivery time.

Very well packed. But very long delivery time.

Very well packed. But very long delivery time.

Excellent!

Small order perfectly executed, ss kes best. Of course, shipping costs are proportionately high...

Fast delivery. But: Postage cost me a 66% of the item price !!!! Item price = EUR 24.92 (100 pages of writing paper) Postage = EUR 16.50 (for Switzerland, near Geneva) That's HUGE!

Everything went smoothly with the order, and the products were well packaged. I just wish I could have chosen a delivery system other than Mondial Relay.

Order delivered quickly and completely.

The order arrived intact and whole. It was fast. I am satisfied and will order from Makkura stationery again.

Order went very well. Fast delivery. Careful packaging. The products are superb. I withdraw one star because being on my first order, I entered the coupon received when registering and the promised 5% discount was not applied despite the insertion of the code at the time of ordering. Too bad

A little late in the planned delivery, but very well informed about the tracking of the package.

Items fairly in stock, fast 48 h delivery with impeccable products!!!!

Very clear site, easy to order, ultra fast shipping, superbly packaged. Too bad the roller cartridge was missing, but quickly corrected after my request.

A very good site for stocking up on Japanese stationery, which is not always easy to find on French retailers. However, I regret the absence of more affordable fountain pens such as Pilot's metropolitan model, or the Taiwanese brand TWSBI whose products offer very good value for money :)

Deadlines met, very good pre-delivery communication.

Refinement of floral themes, only regret, very small format

The carrier is not the best choice honestly. For the Papeterie Makkura, however, they were impecabble in the packaging and so forth.

Package conforms, efficient follow-up. The only drawback: the box did not contain a donkey guide, contrary to what I had understood over the phone.

Over-wrapped package, a bubble envelope would have sufficed for our order. This one is exactly as described and corresponds to our expectations.