Customer reviews of Parafarmacia Campoamor

We sincerely apologize for the inconveniences caused and are pleased to inform you that your issue has been resolved. Your order has been successfully delivered. We are at your disposal for any other inquiries.

We are very sorry for the lack of response to your return request. We apologize for the delay. Please, if you can resend your email indicating the order number, we commit to addressing your case with the utmost priority and providing you with a solution as soon as possible. We appreciate your patience and understanding.

We sincerely regret the situation you describe and fully understand your discomfort. This is not at all the experience we wish to offer our customers. We apologize for the inconvenience caused and for the lack of professionalism on the part of the logistics company in this case. If you have already requested a refund, we will ensure it is processed as quickly as possible. If you have not done so yet, we would appreciate it if you could provide us with the order number or the email address you used to make the purchase, so we can assist you directly and resolve it as soon as possible. We are at your disposal for anything you need. We appreciate your understanding and deeply regret what happened.

We are very sorry that you have not yet received your order. We understand your concern and apologize for the inconvenience caused. To assist you immediately, we would appreciate it if you could provide us with the order number or the email address you used to place it. This way we can check the status of the shipment and contact you to resolve the situation as soon as possible. We are here to help you and we are committed to providing you with a quick solution. Thank you very much for your patience.

We deeply regret the delay in the delivery of your order. We fully understand your discomfort and sincerely apologize for the delay. We would appreciate it if you could provide us with the order number or the email address you used to make the purchase, so we can review the status of the shipment and offer you a solution as soon as possible. We take this type of incident very seriously and will work to resolve it as quickly as possible. Thank you for your patience and understanding. We remain at your disposal.

Hello! We have contacted you because, on our part, we have not received any email or notification regarding your issue. We kindly ask you to please check your inbox (including the spam folder). We are at your disposal to help you and resolve the situation as soon as possible. Thank you for your understanding!

We apologize for your concern. We have checked your order and it has been available for pickup at the Point Pack you selected since March 12. Four warning emails about the arrival of the order have been sent. Please check your inbox and spam to find the notification. If you need more information, we are available to help. Thank you.

We regret your rating very much. We contacted you requesting a photo of the received product to verify the error and manage the corresponding solution, but we did not receive a response from you. Without that information, we could not proceed with any change. We understand your dissatisfaction, but we are always willing to resolve any incident if given the opportunity. If in the future you decide to give us another chance, we will be happy to assist you. Best regards.

Thank you for your comment. Unfortunately, none of the products you purchased were included in the current promotions. We do not understand the reason for your 1-star rating and your comment, as the offers have clear conditions that we indicate on the website. If you have any questions about our promotions or products, please do not hesitate to contact us, we will be happy to help you.

Thank you for your comment and we apologize for the experience you had with the delivery. We understand the frustration of the wait and regret if the process was confusing. In this case, one of your orders included a product with availability of 7-10 days, information that we indicated on the website for greater transparency. As for the second order, it was sent to a Nacex Shop point, which was the option you selected (an alternative we offer in addition to home delivery), so the order remained there pending pickup. We greatly value your purchases and work to continuously improve our times and clarity in delivery options. If you have any specific preferences for future deliveries, please do not hesitate to let us know. Thank you for your understanding and for giving us the opportunity to improve!

We are very sorry about the situation and understand your frustration. In this specific case, we had an issue with the product stock, which prevented us from fulfilling your order on time. For this reason, we proceeded to issue a full refund. We sincerely apologize for any inconvenience and thank you for your understanding. We are working to improve our processes and prevent something like this from happening again. If you have any additional questions, please do not hesitate to contact us. Thank you for your patience!

There are certain products that we work on demand. We specify the availability time before completing the purchase. We regret that you did not have a good experience with your purchase.