Customer reviews of ParaNatura.bio

This is not real Mu Tea

Every time I don't receive the right capsules

A site to die laughing. The order service shipped my package to a relay point 800 kilometers away from my home, despite my address being correctly filled in my details. When I contacted the site, their service replied that they no longer had the item in stock and now I just have to wait for the return of the package to them so they can finally ship it to me. An obvious lack of professionalism.

I still haven't received my order

I did not receive the product I ordered, but another one. I would like the product I ordered.

delivery to the impossible point.

The products delivered are out of date. I tried to contact them by email and telephone. No return, it's unacceptable

A week ago, I sent you a first complaint message on your site, for one of the three products that didn't work, and then a second one from my mailbox. I've had no response to date. Thank you for your feedback.

I have had no response to my expired product

The product sold has expired in 2023. Sale not legal.

Broken royal gelee no refund! I don't recommend this thieving site (despite the photos).

Only one item delivered out of the entire order, which is disappointing!

expired product!

Perfect, well packaged and delivered, good quality product.

Products expired 1 year ago and gel has the consistency of cream

Very dissatisfied. I was delivered a product with a use-by date of February 2024.

Hello, I received a product " grapefruit seed" expired several months ago. I would like a refund.

The shipping time was too long I do not recommend because the pills are very weak 86 € is a lot

I give 1 star to the person in the store who called me back following my voice message.
I received my order 15 days later, I was not notified of the delay and I am waiting for a return from customer service following my written complaint by e-mail.
In short, 6 days later, no return from customer service and I'm still waiting!!!!

Bad experience. I ordered 5 products to amortize the shipping costs and in the end I received only 2. I would have liked to have been warned beforehand and to have been able to cancel my order because paying the shipping costs for 9.70€ of products was not what I had planned. I absolutely do not recommend this site.

Obsolete products received while waiting for a response from after-sales service

It was indicated that the use-by date had just passed. However, I didn't expect a chocolate that was speckled with white, crumbly and tasteless. I wouldn't recommend it.

abnormal to put products whose expiration date is exceeded since 3 months. I will not recommend this site.

Fast delivery, but defective product. I asked for a return, I'm waiting for their answer.

order never received.damaged package,returned to sender!serious problems getting refund.customer service not responding!very disappointed!

I ordered 2 boxes of Stevia acerola emergency candies and received licorice. If there was none, the customer should have been informed. I am very disappointed

2 bottles of face oil in my order received expired more than two months ago for a total of only 30 euros for these two products, out of a total of 90 euros Service. Two messages to customer service afterwards, a reply from the same customer service announcing that they "were asking for a refund" (yes, which I did myself with them, smoky formula and not very comprehensible). Today, that is to say several days later, unfortunately there is no follow-up and the refund is neither made nor recorded... I order a lot on the internet and I find this site really uninviting and very cavalier. Other sites note the expiration date on the product description.

I specifically asked Colissimo to deliver to my home with no signature required. Colissimo required a signature and I have not yet been able to collect my parcel as I was not at home. When I placed my order, it was impossible for me to choose an outside delivery address! And this is not the first time this has happened. Under the same conditions I will not order from Para natura in the future.

Not at all satisfied

I never received the product and was never reimbursed. None of my puddings received this parcel instead... the post office is unable to justify to whom it would have been delivered. Paranatura literally doesn't care about this situation !!!!

I was to be delivered at home and my parcel is currently at the post office and I will never pick up my parcel at the post office ever, and unfortunately the parcel will remain as many days at the post office and will return to paranatura because they did not keep their word of home delivery and it's a shame that it ends like this.

I still haven't received my order.

I don't know who chose the delivery method but I had to drive 40 km there and back because the parcel delivered by colissimo pickup was delivered to a completely different location than the one initially planned.

package of gluten-free bread received expired a day ago and 2 packages of "mini strawberry fillings" still gluten-free expired in 3 days, then I ordered 3 packages of Orangino and only received one, in short, not a serious company, to be avoided.

My note is based on a mismanagement with me, the customer, of an internal error at paranatura. I had in fact made the same order twice, in 2017 and 2018, well passed. This time I ordered and received without any problem, except that my order was for five boxes of 60 capsules (same as the previous times), which was confirmed to me, including on the invoice enclosed with the parcel. However, although I did indeed have 5 boxes, they each only contained 45 capsules! I called paranatura, thinking it was a mistake that could be repaired: not at all! After several exchanges, I was told that either I'd have to make do with it and that's that (so I'd be paying a lot more for the capsules than before, and especially than advertised on the site), or I'd have to send them back (except for the half-opened box, as I hadn't noticed straight away that it wasn't the right one). I understood that they would refund me in full, as a commercial gesture, or that there would be one, but no, I ended up receiving a refund, of 4 boxes... so no commercial gesture due to their error, bordering on arrogance in their replies (long time coming). So that was my last purchase from paranatura. I bought the capsules in a parapharmacy, so at least there were no nasty surprises.

2nd order and again problems. I wanted to be nice in my other review because the customer service was correct, but no. New order, again a package in pieces that goes back to the sender, no news from them, it's of course up to me to make reminders by email ... The package leaves, and again delivery problem (inevitably, still using the same service). The delivery man arrived and told me "I'll try to get it out of the truck"... voila voila. This one was (again) in a terrible state: strong smell, hole on the side of the box and the bottom of the box completely soaked.
I accepted the parcel and asked the deliveryman to mention these points in the reservations. When I opened the parcel, a bottle was broken again... not to mention the 3 bottles that were missing when the parcel was shipped. I'll pass over the contents of the parcel: dirty and sticky bottles, labels ripped off, etc... It's a pity I couldn't put up any photos to show the condition of the parcel ... I ended up with 20 bottles instead of 24, and of course, several days later I'm the one who has to call Paranatura again for a refund. No commercial gesture from them, of course ... I wouldn't recommend this store at all, despite the fairly good prices, and I wouldn't recommend this site again.

Very little dialogue on shipping, wrong product shipped, several days to reply to messages

EXPENSIVE AND DISMAL DELIVERY SYSTEM

Never received my parcel and no tracking worthy of the name more than 10 days after my order. To collect it there are people but in case of worries one forgets very quickly who is the customer... PAY ME BACK and goodbye.

Don't buy, they're dishonest.