Customer reviews of ParaNatura.bio

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 3 350 published reviews
5 2 695 80% 4 434 13% 3 112 3% 2 45 1% 1 64 2%

Reviews 1, 2, 3 and 4 stars

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F
Fernande C.
Rating: 4 out of 5
following a purchase from 27/10/2022
Reception assured.
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Anaïs V.
Rating: 3 out of 5
following a purchase from 26/10/2022
It's a pity that the products I ordered are out of stock even though I was able to pay for them. On the other hand, it's great to have a real person on the phone the next day to explain the situation and help me find solutions.
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Myriam S.
Rating: 1 out of 5
following a purchase from 24/10/2022
Obsolete products received while waiting for a response from after-sales service
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Emmanuel G.
Rating: 1 out of 5
following a purchase from 07/10/2022
It was indicated that the use-by date had just passed. However, I didn't expect a chocolate that was speckled with white, crumbly and tasteless. I wouldn't recommend it.
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Liliane D.
Rating: 1 out of 5
following a purchase from 02/10/2022
abnormal to put products whose expiration date is exceeded since 3 months. I will not recommend this site.
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Raymond M.
Rating: 2 out of 5
following a purchase from 21/09/2022
Some products were in unacceptable condition (dates had passed and the appearance of the products had been altered, which had an effect on the taste). After a complaint, a discount was granted, but the main thing is not to send this type of product. As a customer, I expect a compliant product.
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Olga S.
Rating: 1 out of 5
following a purchase from 25/08/2022
Fast delivery, but defective product. I asked for a return, I'm waiting for their answer.
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Response from ParaNatura.bio
Hello, We would like to express our surprise. You rated our site very poorly even before telling us about the problem you were concerned about and seeing how we dealt with it! I'm sure you'll agree that it was impossible for us, given the very hot weather, to find it unusual for oil to be in a liquid state. Best regards ParaNatura.Bio
M
Marie G.
Rating: 4 out of 5
following a purchase from 31/07/2022
3 working days to collect the parcel, that's short !!!
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Valérie S.
Rating: 3 out of 5
following a purchase from 24/07/2022
I skimmed the site because I had to order the product prescribed for my dog quickly, so I didn't dwell on the rest.
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Christine L.
Rating: 3 out of 5
following a purchase from 16/07/2022
The lipstick was broken inside the tube, hence my disappointment.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2022
Very friendly and responsive after-sales service. The parcel was sent the same afternoon I placed my order. Careful packaging
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/07/2022
On delivery I noticed that a bottle of aloe was broken. too bad
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Response from ParaNatura.bio
Hello, we're sorry that the carrier damaged your package. Instead of posting this comment, the best solution is to contact our Customer Service department and the problem can be resolved quickly.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Hello, I would have liked to find make-up pencils for eyes: green or blue, however I am delighted with the procedure, the speed of the order, acceptance of payment by check, your seriousness: I will return to you for sure.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Fast and as ordered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2022
Quick and easy to use
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
I received the sorghum flour with the date until March. I think this is not normal.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/01/2022
Ordered shower gel that leaked onto the pasta packets, and the use-by dates on the pasta were exceeded.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
Hello, I'm a regular Paranatura Bio customer and I'd like to inform you that the Colissimo delivery driver showed up without a mask, even though access to the building is clearly signposted and sanitary constraints require this in an enclosed area. Please inform the service provider of this.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/12/2021
Poor packaging
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2021
Very fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Useful and well-done site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
No problem, everything is simple.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
I would have put 5 stars if a product had not arrived with the expiration date had passed... even if I think that this date is not important...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/10/2021
Serious, attentive customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2021
We could offer free shipping on orders of 70/80 euros or even 100 euros.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/09/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
a big box for 2 packets of MU tea, a bit exaggerated. i understand the shipping price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/09/2021
clear
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/08/2021
An order placed and debited immediately, several weeks of waiting where in the end, they thought they had received no payment. Parcel received recently: 1 item, the most important for me, is missing. With a refund cheque. No email beforehand to let me know.
What's more, having gone through a cash back site where the brand was present, my cash was refused. I contacted them...the person who replied said he didn't know the cash Black platform. And no commercial gesture despite my written dissatisfaction.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/08/2021
Everything is ok, I can only regret that the lack of availability and more choice. But I suspect that with the success it will evolve, I wish you. For example I wanted in this order a bag of dog food 15 kg YARRAH adult, 600 gr raspberry jam, 5 chocolate bars Kaoka 75%, etc etc ... I am customer BIO 99% for everything I need, food and cleaning products and other 5 liters ..... cordialement
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
I'm a regular, very satisfied in general, but this time I'm not happy because you sent me a " gluten-free pizza mix " which will expire in 5 days. what's more, the bag was punctured. Really not cool!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
poorly sealed product which leaked during transport. there was therefore not the correct quantity of arthrosil to order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/07/2021
order never received.damaged package,returned to sender!serious problems getting refund.customer service not responding!very disappointed!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Not intuitive enough to find the product you need the right spelling
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2021
Sending a box of bulbs with an expiry date of June 2021!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2021
not always possible to order 6 or 12 pieces (small stock)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
a waiting time due to stock shortage but the fact of asking to be warned allowed me to have my order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/04/2021
the delivery box was in perfect condition but the two product boxes (body creams) were damaged. Otherwise, I'm very happy to be able to buy these products online, which I have trouble finding in stores.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
Too bad I couldn't order more than 10 tablets, that would have saved me shipping costs.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
simple and easy
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