I ordered 2 boxes of Stevia acerola emergency candies and received licorice. If there was none, the customer should have been informed. I am very disappointed
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Response from ParaNatura.bio
Hello Madam, We can confirm that you have ordered Stevia licorice gums, and that you have received the products you ordered. Stevia acerola gums do not exist. Acerola-flavoured emergency gums contain sugar and not stevia. Best regards ParaNatura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
Poorly packed parcel
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
Good products and fast delivery, but twice I've ordered and twice products supposedly in stock have gone missing. However, reimbursement for missing products is ultra-fast!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
2 bottles of face oil in my order received expired more than two months ago for a total of only 30 euros for these two products, out of a total of 90 euros Service. Two messages to customer service afterwards, a reply from the same customer service announcing that they "were asking for a refund" (yes, which I did myself with them, smoky formula and not very comprehensible). Today, that is to say several days later, unfortunately there is no follow-up and the refund is neither made nor recorded... I order a lot on the internet and I find this site really uninviting and very cavalier. Other sites note the expiration date on the product description.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Very good. Product arrived very quickly. Well packaged.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
Site: good - customer service very average - I am not satisfied.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Delivery in reasonable time but no order tracking. What do you need my email address for? I had to call your site to find out about the tracking.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
efficient and clear web site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
order received very quickly
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/10/2020
I specifically asked Colissimo to deliver to my home with no signature required. Colissimo required a signature and I have not yet been able to collect my parcel as I was not at home. When I placed my order, it was impossible for me to choose an outside delivery address! And this is not the first time this has happened. Under the same conditions I will not order from Para natura in the future.
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Response from ParaNatura.bio
Hello, we're sorry. For reasons of theft, the Post Office asks us to switch all orders over 100 € in delivery with signature. You can next time if you wish to send us an email so that we take care to leave it in delivery without signature. With renewed apologies Sincerely ParaNatura.Bio
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/09/2020
efficient
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/09/2020
Fine, but I wanted to order 4 boxes, and there were only 2 in stock.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/09/2020
The parcel delivered was incorrectly registered, with only my first name followed by the letter M, which does not correspond to my name, appearing on the delivery software. This caused me many difficulties and 2 trips to pick it up.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
fast and efficient, just a shame not to have a little more stock on the prepause which would avoid having to reorder and incur shipping costs that could be avoided for me.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
Order received quickly, products well packaged
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
I am satisfied with the delivery...and the internet browsing service impeccable...but a missing product that had to be reimbursed ... otherwise for the other products nothing to say..very good.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/07/2020
I would have liked to have been informed earlier that one of the 2 products in my order was not available... not cool...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
The address indicated on the site is that of their store and not that of the warehouse. The products on the site are in their warehouse and not in their store.
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Response from ParaNatura.bio
Hello, Is it logical that we do not prepare orders in the middle of the store? The quantities you see on the site are the sum of the site and warehouse quantities. We don't understand your concern. ParaNatura.Bio
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/07/2020
Slightly long time to post payment. Offer immediate online payment, like PayPal. Thank you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
Hello, everything's fine except for the delivery, which was supposed to be handled by DPD's predict service. They no longer do this and explain themselves by saying that it's up to the sender to warn his customer. Not at all satisfied with the delivery, I had to collect my order from a depot otherwise the subcontractor would send it back.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
Everything is OK, from order to delivery, serious site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
A little disappointed. Despite the care taken with the packaging, I noticed a jar of compote with the lid unscrewed, the product dripping down the glass. We immediately consumed the product, fearing it would spoil.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/06/2020
well
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/06/2020
Not at all satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/06/2020
fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/06/2020
As a loyal customer, we would have liked even more discounts, but otherwise you are very responsive, which we appreciate.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Good reception.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2020
Order arrived very quickly, especially at this time of year. Thank you to your team and to the post office!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/05/2020
I never received the product and was never reimbursed. None of my puddings received this parcel instead... the post office is unable to justify to whom it would have been delivered. Paranatura literally doesn't care about this situation !!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
I still haven't been delivered.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
delivery a little long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2020
Complicated for the payment, and I received an article for which the expiration date was exceeded.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/05/2020
I received 2 bottles "Sauge deodorant" at the end of May which normally last a long time but whose expiry date is 08.2020!!! (the previous one I just finished using the expiry date is June 2021)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/04/2020
Delivery of the product ordered on time, no worries.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
No comment
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/05/2020
I was to be delivered at home and my parcel is currently at the post office and I will never pick up my parcel at the post office ever, and unfortunately the parcel will remain as many days at the post office and will return to paranatura because they did not keep their word of home delivery and it's a shame that it ends like this.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2020
the delivery was very fast, although there were a few minor problems, not serious as I indicated below, but I would recommend it.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
already indicated on the speed at the bottom of the page: 4 out of 5! which makes about 3.5 out of 5. a little above average.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2020
Order arrived quickly, but 2 products arrived with an expiration date in 2 months... very disappointed.
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