Customer reviews of ParaNatura.bio

I waited all day for my parcel to be delivered. It was delivered to the janitor's home without any notice in my letterbox. What's more, the Articulasil measuring bottle is cracked, making it unusable. What's more, the expiration date is March 2020, which is just enough time to use it.

2nd order and again problems. I wanted to be nice in my other review because the customer service was correct, but no. New order, again a package in pieces that goes back to the sender, no news from them, it's of course up to me to make reminders by email ... The package leaves, and again delivery problem (inevitably, still using the same service). The delivery man arrived and told me "I'll try to get it out of the truck"... voila voila. This one was (again) in a terrible state: strong smell, hole on the side of the box and the bottom of the box completely soaked.
I accepted the parcel and asked the deliveryman to mention these points in the reservations. When I opened the parcel, a bottle was broken again... not to mention the 3 bottles that were missing when the parcel was shipped. I'll pass over the contents of the parcel: dirty and sticky bottles, labels ripped off, etc... It's a pity I couldn't put up any photos to show the condition of the parcel ... I ended up with 20 bottles instead of 24, and of course, several days later I'm the one who has to call Paranatura again for a refund. No commercial gesture from them, of course ... I wouldn't recommend this store at all, despite the fairly good prices, and I wouldn't recommend this site again.

Very good, but I gave it 3 stars because I had payment problems when I ordered...

My order did not appear in my profile after payment. I still received it. Please review your site.

Positive points: organic products at a reasonable price, quick response to requests for information sent via the contact form, order arrived compliant. Negative points: the time between order status "payment accepted" and "order preparation" was a little long, less quick response to facebook messages.

The order took 8 days to leave (after complaint) but the corresponding sum was deducted immediately. A missing product that has still not been reimbursed.

Having paid by bank transfer on the day of my order, the products ordered were out of stock and I had to wait for my items to be restocked. Otherwise, the items were in order and well packaged.

Very little dialogue on shipping, wrong product shipped, several days to reply to messages

I'm happy with the speed of the shipment, but I wasn't able to get all the products I wanted. Why do you present the Bramble and Fir gemmo base in a red box and deliver them in the green box that can be found everywhere?

Very long delivery times and products expiring barely 10 days later when identical order made on another site and closest expiry date with a minimum of one month...

Hello, you're asking for my opinion on the order I placed on May 26 for the propolis ravintsara gummies. Well, I was glad to be supplied again as the large parapharmacy in Quissac where I used to buy them had not had them for a while despite my repeated requests, but I was disappointed because you didn't send me gummies but sweets, which is not at all the same thing, either because you no longer make the gums (which would be a great pity) or because I didn't pay attention when ordering The gums have many advantages for singers like me who need this propolis ravintsara cocktail to avoid damaging their voice and throat: they have less sugar, contain a higher dose of ravintsara and can be sucked at night while sleeping Have you stopped producing them, if not, what is their reference? M

Products IN GLASS not sufficiently protected, 1 apple puree + 1 almond puree toasted, items arrived completely broken. Disappointed by the packaging.

It would be wise to take into consideration the delivery method chosen: When you pay for delivery by appointment, whether you respect

The only problem was that my order had been delayed because a product was missing. I had to phone a week later to find out.

EXPENSIVE AND DISMAL DELIVERY SYSTEM

Very long delivery times as the product sold was not in stock (although it was in stock when the order was placed). I had to send an email to customer service as they didn't give me any information.

Nickel order except product shelf life too short

Too long for delivery.

Never received my parcel and no tracking worthy of the name more than 10 days after my order. To collect it there are people but in case of worries one forgets very quickly who is the customer... PAY ME BACK and goodbye.

Don't buy, they're dishonest.

Delivery times are relatively long, and stocks of certain products are very limited.

Incorrect order received

no comment

I had to contact Paranatura to hear about my order after ten days!

Very long delivery time, even though payment is withdrawn immediately!

For this order I am very disappointed. I just received the product and surprise the expiration date of the product is 06/2018, we are in November 2018. What can I do? Product expired 6 months ago !!!!!! I'm going to call them tomorrow as of tomorrow and see with them what they're going to offer me.......Waste of time, waste of money............................

I would have appreciated being notified of a missing product (unbilled, of course) rather than discovering it when I opened my delivery. I would have preferred to delay my entire order until it was complete.

patch still not received!.

Disappointed by the wait for my order

Not serious 2 weeks waiting and no mail I had to write twice to get a response and no commercial gesture

lack of exact and detailed composition of certain products

Never received my order

I never received my order, after nearly 1 month they tell me it's because I had not given my exact address while if, meanwhile no contact with them, do not answer the tel ... in short to flee!!!

At the time of purchase, the delivery time indicated was 72H and my parcel took almost 2 weeks to arrive. I'm glad it wasn't important, because how would I have managed if it was a very important parcel! It's not the fact that the delivery took so long that bothers me, but the fact that the time limit was not respected. What's more, my requests for a commercial gesture have gone unanswered. I will never order from this site again.

Products missing but refunded. A product with an expiration date (puffed rice cereals)

I received two products that expired several months ago, so I'm not very satisfied. I'm waiting to receive the new products in exchange. To be continued

Nothing to say about the order and the quality of the product received. However, the delivery still needs to be improved. At no time was I informed that the parcel was waiting for me at the parcel post (neither by email nor sms).

Very good site with very interesting prices, but I was disappointed on this order because I did not get all the products I had ordered (but they were refunded), which will force me to recommend earlier with new shipping costs. Otherwise, fast delivery.

The parcel took a long time to arrive, was well packaged and the products conformed.

Contrary to usual, the delivery time was long.