Customer reviews of ParaNatura.bio

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 3 350 published reviews
5 2 695 80% 4 434 13% 3 112 3% 2 45 1% 1 64 2%

Reviews 1, 2 and 3 stars

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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/08/2018
Very slow delivery and I did not receive my entire order, disappointed.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/08/2018
Good, but I regret that there is not enough stock for each order.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/06/2018
My order had been available since the beginning of the week and it was only when I went to check my account that I saw that it had arrived at a relay point. I didn't receive any information telling me that my order was available, neither by e-mail nor by SMS. So thank goodness I thought of that!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/06/2018
Lack of information about product availability.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/06/2018
very bad product out of date
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/05/2018
Order placed on May 18th and only received on June 1st after a reminder (very disappointing as the order was intended to be delivered to my vacation destination and therefore arrived when I had already left).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
No comments
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/05/2018
the problem is that a delivery was announced by email on 12/05/18 and that it was only delivered on 14/05/18
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/05/2018
Good site but I received expired capsules!!!! I will not recommend!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2018
Good site but delivery a bit long
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/04/2018
Sending perimeter products ....
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/04/2018
order returned due to damaged packaging with a strong wet trace, certainly from the product ordered
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2018
The only complaint is the delivery time, almost 15 days after the order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/03/2018
No comment
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Response from ParaNatura.bio
Hello, Your order placed on 7/3 was dispatched the same day. Could you please tell us what bad experience you had with your order? Best regards ParaNatura.Bio
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/02/2018
> Order placed February 28, 2018 NEVER to be delivered.
> DPD carrier and customer service deplorable. > 18 days for a package that never arrived, an order that will end with a refund on March 15... = Total Amateurism.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/02/2018
Wrong delivery address G. L. instead of G. de T.
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Response from ParaNatura.bio
Hello, The delivery address is in the name of Gérard de Tanit as you modified it. The billing address is in the name of Gérard Lavalloir as you created your account. The billing address is in the name of Gérard Lavalloir as you created your account. Best regards ParaNatura.Bio
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/02/2018
I ordered 3 bottles of quince juice. I received one that had expired more than 6 months ago!!!!!! This is totally unacceptable and dangerous. I won't leave it at that. ...
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Response from ParaNatura.bio
Hello, This is of course an error in the preparation of the order and was resolved as soon as you contacted our customer service department. Our apologies once again.
Best regards ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/01/2018
average I received 1 sample of tea and I find that desolate and petty as nothing to put
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/01/2018
the delivery man couldn't find my address and sent the parcel to a platform in Toulouse...I live in the Grenoble area...look for the mistake...This is the 1st time this has happened...
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Response from ParaNatura.bio
Hello, This is your letter carrier and is of course independent of our service. Thank you for rating our service as 1. ParaNatura.Bio
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/12/2017
My order has not arrived
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Response from ParaNatura.bio
Hello, You will note on the tracking number that the deliveryman tried to deliver the parcel 3 times but that access to your mailbox is inaccessible. Please contact the Italian Post Office with the tracking number to solve the problem. Best regards ParaNatura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/12/2017
I ordered chocolate from the site in 100 gram tablets and received 70 gram tablets. So not satisfied I find that the site that I did not know lacked seriousness.
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Response from ParaNatura.bio
Hello, We have just realized that Bonneterre has changed the capacity of some tablets. Please accept our apologies and ask our Customer Service Department to send you a €10 voucher to use on our site. Once again, our apologies. Sincerely ParaNatura.Bio
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/12/2017
The courier refused to go upstairs (even though there is an elevator in the building) and was not polite or friendly. Poor delivery service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2017
Traces of spices in the package Box not sufficiently protected
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/11/2017
Very bad relationship with customer service, they take you down.First and last order on this site!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/11/2017
Product not delivered to the address indicated but to the post office.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/11/2017
I find the shipping costs a little excessive.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
I regret that some products are regularly missing.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/10/2017
The two products referenced 5610191 have too short a shelf life (March 2018).
Consequently, I would be grateful if you could tell me how to return them to you.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/10/2017
very poor order tracking
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/09/2017
Hello, the products are OK. But the delivery is very deficient: two changes of relay then sends back to the sender without informing me. Fortunately the reforwarding was effective less than four days... A big effort business on behalf of mondiales relais with which I had several incidents of this kind for relatively heavy deliveries on Paris, including one simultaneous with yours. Try to make them improve or change supplier! Good luck Cordialement FRANÇOIS BRUNOT
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/08/2017
I have nothing but praise for the speed and efficiency with which my order was dispatched! My mixed opinion concerns the products... in this case, the difficulty of evaluating colors on the Internet... The eyeshadow shade is darker than I expected, which doesn't suit me, and as for the color of the "lip contour" duo, it's lackluster, whereas I thought it was quite bright.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/07/2017
No email or message warning that the order had arrived Fortunately I went to the Mondial Relay site and found that my parcel had already been there for 4 days.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/06/2017
you take the liberty of changing the product without the buyer's agreement
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/06/2017
Rather late shipment and incomplete order (I was reimbursed for the missing items)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/05/2017
Order delivered 2 weeks after online order, due to stock shortage of certain items, without being notified by e-mail or telephone. I found out the reason for the delay in delivery by calling customer service. On receipt, one item was still missing, but I wasn't charged for it. On the other hand, the packaging was meticulous and the products conformed to the order, and customer service was available and attentive.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/05/2017
The organic micellar water cap was broken and held by an adhesive. So it was sent as is. So far, I've had no problems. But I'm generally satisfied with ParaNatura Bio's service.
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Response from ParaNatura.bio
Hello Madam, we systematically apply adhesive to all caps to prevent them from opening during transport. If, however, the cap has been broken during transport, please contact our customer service department, who will arrange an exchange. Best regards. ParaNatura.Bio
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/05/2017
the order does not correspond to the product I ordered.
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Response from ParaNatura.bio
Hello Madam, could you please tell us how the product you received does not correspond to the product you ordered. If there is an error, please contact our Customer Service Department for an exchange. Best regards. ParaNarura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/04/2017
Not bad
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/04/2017
order placed on friday, shipped only on monday late afternoon and received on thursday.
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Response from ParaNatura.bio
Sir, the order is 100% compliant. You placed your order on Friday at 18:39 after the departure of the day's parcels. It left on the following Monday, i.e. the first working day thereafter. It was delivered to you in Belgium 72 hours later, i.e. within the time limit set by the Post Office for delivery in Belgium. We are delighted that you are satisfied with our service. Yours faithfully ParaNatura
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/04/2017
Delivery delay without prior communication. Order placed on Monday 03 April and still nothing received and I don't know how much longer it will take despite calls and messages.
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Response from ParaNatura.bio
Hello, you called and sent 2 emails. You got an answer each time. You placed your order on 3/4 and it left on 4/4 and you were informed. Mondial Relay has opened an investigation to find your parcel as we told you. Yours faithfully ParaNatura.

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