Customer reviews of ParaNatura.bio

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9,4 /10
Overall rating: 9,4 out of 10
Based on 3 350 published reviews
5 2 695 80% 4 434 13% 3 112 3% 2 45 1% 1 64 2%

Reviews 1, 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Fast and as ordered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2022
Quick and easy to use
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
I received the sorghum flour with the date until March. I think this is not normal.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/01/2022
Ordered shower gel that leaked onto the pasta packets, and the use-by dates on the pasta were exceeded.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
Hello, I'm a regular Paranatura Bio customer and I'd like to inform you that the Colissimo delivery driver showed up without a mask, even though access to the building is clearly signposted and sanitary constraints require this in an enclosed area. Please inform the service provider of this.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/12/2021
Poor packaging
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Useful and well-done site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
No problem, everything is simple.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
I would have put 5 stars if a product had not arrived with the expiration date had passed... even if I think that this date is not important...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/10/2021
Serious, attentive customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2021
We could offer free shipping on orders of 70/80 euros or even 100 euros.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/09/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
a big box for 2 packets of MU tea, a bit exaggerated. i understand the shipping price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/09/2021
clear
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/08/2021
An order placed and debited immediately, several weeks of waiting where in the end, they thought they had received no payment. Parcel received recently: 1 item, the most important for me, is missing. With a refund cheque. No email beforehand to let me know.
What's more, having gone through a cash back site where the brand was present, my cash was refused. I contacted them...the person who replied said he didn't know the cash Black platform. And no commercial gesture despite my written dissatisfaction.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/08/2021
Everything is ok, I can only regret that the lack of availability and more choice. But I suspect that with the success it will evolve, I wish you. For example I wanted in this order a bag of dog food 15 kg YARRAH adult, 600 gr raspberry jam, 5 chocolate bars Kaoka 75%, etc etc ... I am customer BIO 99% for everything I need, food and cleaning products and other 5 liters ..... cordialement
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/07/2021
order never received.damaged package,returned to sender!serious problems getting refund.customer service not responding!very disappointed!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2021
not always possible to order 6 or 12 pieces (small stock)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
a waiting time due to stock shortage but the fact of asking to be warned allowed me to have my order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/04/2021
the delivery box was in perfect condition but the two product boxes (body creams) were damaged. Otherwise, I'm very happy to be able to buy these products online, which I have trouble finding in stores.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
Too bad I couldn't order more than 10 tablets, that would have saved me shipping costs.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
simple and easy
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
I ordered 2 boxes of Stevia acerola emergency candies and received licorice. If there was none, the customer should have been informed. I am very disappointed
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Response from ParaNatura.bio
Hello Madam, We can confirm that you have ordered Stevia licorice gums, and that you have received the products you ordered. Stevia acerola gums do not exist. Acerola-flavoured emergency gums contain sugar and not stevia. Best regards ParaNatura.Bio
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
Good products and fast delivery, but twice I've ordered and twice products supposedly in stock have gone missing. However, reimbursement for missing products is ultra-fast!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
2 bottles of face oil in my order received expired more than two months ago for a total of only 30 euros for these two products, out of a total of 90 euros Service. Two messages to customer service afterwards, a reply from the same customer service announcing that they "were asking for a refund" (yes, which I did myself with them, smoky formula and not very comprehensible). Today, that is to say several days later, unfortunately there is no follow-up and the refund is neither made nor recorded... I order a lot on the internet and I find this site really uninviting and very cavalier. Other sites note the expiration date on the product description.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Very good. Product arrived very quickly. Well packaged.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Delivery in reasonable time but no order tracking. What do you need my email address for? I had to call your site to find out about the tracking.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
efficient and clear web site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
order received very quickly
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/10/2020
I specifically asked Colissimo to deliver to my home with no signature required. Colissimo required a signature and I have not yet been able to collect my parcel as I was not at home. When I placed my order, it was impossible for me to choose an outside delivery address! And this is not the first time this has happened. Under the same conditions I will not order from Para natura in the future.
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Response from ParaNatura.bio
Hello, we're sorry. For reasons of theft, the Post Office asks us to switch all orders over 100 € in delivery with signature. You can next time if you wish to send us an email so that we take care to leave it in delivery without signature. With renewed apologies Sincerely ParaNatura.Bio
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/09/2020
efficient
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/09/2020
Fine, but I wanted to order 4 boxes, and there were only 2 in stock.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/09/2020
The parcel delivered was incorrectly registered, with only my first name followed by the letter M, which does not correspond to my name, appearing on the delivery software. This caused me many difficulties and 2 trips to pick it up.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
fast and efficient, just a shame not to have a little more stock on the prepause which would avoid having to reorder and incur shipping costs that could be avoided for me.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/07/2020
Order received quickly, products well packaged
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
I am satisfied with the delivery...and the internet browsing service impeccable...but a missing product that had to be reimbursed ... otherwise for the other products nothing to say..very good.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/07/2020
I would have liked to have been informed earlier that one of the 2 products in my order was not available... not cool...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/07/2020
Slightly long time to post payment. Offer immediate online payment, like PayPal. Thank you.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2020
Hello, everything's fine except for the delivery, which was supposed to be handled by DPD's predict service. They no longer do this and explain themselves by saying that it's up to the sender to warn his customer. Not at all satisfied with the delivery, I had to collect my order from a depot otherwise the subcontractor would send it back.
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