Customer reviews of ParaNatura.bio

Everything is OK, from order to delivery, serious site.

A little disappointed. Despite the care taken with the packaging, I noticed a jar of compote with the lid unscrewed, the product dripping down the glass. We immediately consumed the product, fearing it would spoil.

well

Not at all satisfied

fast delivery

As a loyal customer, we would have liked even more discounts, but otherwise you are very responsive, which we appreciate.

Order arrived very quickly, especially at this time of year. Thank you to your team and to the post office!

I never received the product and was never reimbursed. None of my puddings received this parcel instead... the post office is unable to justify to whom it would have been delivered. Paranatura literally doesn't care about this situation !!!!

I still haven't been delivered.

delivery a little long

I received 2 bottles "Sauge deodorant" at the end of May which normally last a long time but whose expiry date is 08.2020!!! (the previous one I just finished using the expiry date is June 2021)

Delivery of the product ordered on time, no worries.

No comment

I was to be delivered at home and my parcel is currently at the post office and I will never pick up my parcel at the post office ever, and unfortunately the parcel will remain as many days at the post office and will return to paranatura because they did not keep their word of home delivery and it's a shame that it ends like this.

the delivery was very fast, although there were a few minor problems, not serious as I indicated below, but I would recommend it.

Order arrived quickly, but 2 products arrived with an expiration date in 2 months... very disappointed.

Shipment well received despite current problems (Coronavirus)

Slow delivery, no information given to the customer, difficult communication (not the first time...). Parcel arrived: 3 out of 5 jars had damaged lids (knocks) and the almond puree had leaked out of the jars. Thank you Paranatura, if I ordered from you it's because it was the only way for me to get this almond puree that I love so much on the internet, and have it delivered to Switzerland. But next time, well, I'll avoid it, because I've had three experiences with you, and three of them have been rubbish...

Good value for money. Delivery on time.

Smooth navigation.
Parcel well received and a little late

No

I still haven't received my order.

Very quickly sent Very satisfied with the order

Fast shipping, good customer service.

I don't know who chose the delivery method but I had to drive 40 km there and back because the parcel delivered by colissimo pickup was delivered to a completely different location than the one initially planned.

package of gluten-free bread received expired a day ago and 2 packages of "mini strawberry fillings" still gluten-free expired in 3 days, then I ordered 3 packages of Orangino and only received one, in short, not a serious company, to be avoided.

My note is based on a mismanagement with me, the customer, of an internal error at paranatura. I had in fact made the same order twice, in 2017 and 2018, well passed. This time I ordered and received without any problem, except that my order was for five boxes of 60 capsules (same as the previous times), which was confirmed to me, including on the invoice enclosed with the parcel. However, although I did indeed have 5 boxes, they each only contained 45 capsules! I called paranatura, thinking it was a mistake that could be repaired: not at all! After several exchanges, I was told that either I'd have to make do with it and that's that (so I'd be paying a lot more for the capsules than before, and especially than advertised on the site), or I'd have to send them back (except for the half-opened box, as I hadn't noticed straight away that it wasn't the right one). I understood that they would refund me in full, as a commercial gesture, or that there would be one, but no, I ended up receiving a refund, of 4 boxes... so no commercial gesture due to their error, bordering on arrogance in their replies (long time coming). So that was my last purchase from paranatura. I bought the capsules in a parapharmacy, so at least there were no nasty surprises.

I had a problem with my email box and I didn't see the reply from the Para Natura Bio site and I was a little harsh on one of the reviews. I did get a favourable reply and I'm satisfied. Thank you for your suggestion.

The navigation is correct but I was just looking for the rice milk.

Fast delivery, products as described, I will certainly place another order.

well

I waited all day for my parcel to be delivered. It was delivered to the janitor's home without any notice in my letterbox. What's more, the Articulasil measuring bottle is cracked, making it unusable. What's more, the expiration date is March 2020, which is just enough time to use it.

No problem.

On the other hand, it's a shame to have received the nose and sinus spray 1 month before the expiration date, which is next February.

Super site to recommend

2nd order and again problems. I wanted to be nice in my other review because the customer service was correct, but no. New order, again a package in pieces that goes back to the sender, no news from them, it's of course up to me to make reminders by email ... The package leaves, and again delivery problem (inevitably, still using the same service). The delivery man arrived and told me "I'll try to get it out of the truck"... voila voila. This one was (again) in a terrible state: strong smell, hole on the side of the box and the bottom of the box completely soaked.
I accepted the parcel and asked the deliveryman to mention these points in the reservations. When I opened the parcel, a bottle was broken again... not to mention the 3 bottles that were missing when the parcel was shipped. I'll pass over the contents of the parcel: dirty and sticky bottles, labels ripped off, etc... It's a pity I couldn't put up any photos to show the condition of the parcel ... I ended up with 20 bottles instead of 24, and of course, several days later I'm the one who has to call Paranatura again for a refund. No commercial gesture from them, of course ... I wouldn't recommend this store at all, despite the fairly good prices, and I wouldn't recommend this site again.

Nice welcome from the site despite some less attractive prices why not a subscription with discounts on the price

My order did not appear in my profile after payment. I still received it. Please review your site.

Hello, I have nothing to say about the "ParaNatura" site, which is very well designed and easy to use. Everything is very well packaged for transport. I am satisfied with my order. Have a nice day. France

Very well designed for product search. Nice range of products.