Fast delivery, but defective product. I asked for a return, I'm waiting for their answer.
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Response from ParaNatura.bio
Hello, We would like to express our surprise. You rated our site very poorly even before telling us about the problem you were concerned about and seeing how we dealt with it! I'm sure you'll agree that it was impossible for us, given the very hot weather, to find it unusual for oil to be in a liquid state. Best regards ParaNatura.Bio
M
Marie G.
Rating: 4 out of 5
following a purchase from 31/07/2022
3 working days to collect the parcel, that's short !!!
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Valérie S.
Rating: 3 out of 5
following a purchase from 24/07/2022
I skimmed the site because I had to order the product prescribed for my dog quickly, so I didn't dwell on the rest.
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Christine L.
Rating: 3 out of 5
following a purchase from 16/07/2022
The lipstick was broken inside the tube, hence my disappointment.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2022
Very friendly and responsive after-sales service. The parcel was sent the same afternoon I placed my order. Careful packaging
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Hello, I would have liked to find make-up pencils for eyes: green or blue, however I am delighted with the procedure, the speed of the order, acceptance of payment by check, your seriousness: I will return to you for sure.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Fast and as ordered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2022
Quick and easy to use
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
Hello, I'm a regular Paranatura Bio customer and I'd like to inform you that the Colissimo delivery driver showed up without a mask, even though access to the building is clearly signposted and sanitary constraints require this in an enclosed area. Please inform the service provider of this.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2021
Very fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Useful and well-done site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
No problem, everything is simple.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
I would have put 5 stars if a product had not arrived with the expiration date had passed... even if I think that this date is not important...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/10/2021
Serious, attentive customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2021
We could offer free shipping on orders of 70/80 euros or even 100 euros.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/09/2021
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/09/2021
a big box for 2 packets of MU tea, a bit exaggerated. i understand the shipping price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/09/2021
clear
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/08/2021
Everything is ok, I can only regret that the lack of availability and more choice. But I suspect that with the success it will evolve, I wish you. For example I wanted in this order a bag of dog food 15 kg YARRAH adult, 600 gr raspberry jam, 5 chocolate bars Kaoka 75%, etc etc ... I am customer BIO 99% for everything I need, food and cleaning products and other 5 liters ..... cordialement
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
I'm a regular, very satisfied in general, but this time I'm not happy because you sent me a " gluten-free pizza mix " which will expire in 5 days. what's more, the bag was punctured. Really not cool!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
poorly sealed product which leaked during transport. there was therefore not the correct quantity of arthrosil to order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/07/2021
order never received.damaged package,returned to sender!serious problems getting refund.customer service not responding!very disappointed!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Not intuitive enough to find the product you need the right spelling
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2021
Sending a box of bulbs with an expiry date of June 2021!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/04/2021
not always possible to order 6 or 12 pieces (small stock)
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
a waiting time due to stock shortage but the fact of asking to be warned allowed me to have my order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/04/2021
the delivery box was in perfect condition but the two product boxes (body creams) were damaged. Otherwise, I'm very happy to be able to buy these products online, which I have trouble finding in stores.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
Too bad I couldn't order more than 10 tablets, that would have saved me shipping costs.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/03/2021
simple and easy
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/02/2021
I ordered 2 boxes of Stevia acerola emergency candies and received licorice. If there was none, the customer should have been informed. I am very disappointed
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Response from ParaNatura.bio
Hello Madam, We can confirm that you have ordered Stevia licorice gums, and that you have received the products you ordered. Stevia acerola gums do not exist. Acerola-flavoured emergency gums contain sugar and not stevia. Best regards ParaNatura.Bio
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
Poorly packed parcel
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
Good products and fast delivery, but twice I've ordered and twice products supposedly in stock have gone missing. However, reimbursement for missing products is ultra-fast!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
2 bottles of face oil in my order received expired more than two months ago for a total of only 30 euros for these two products, out of a total of 90 euros Service. Two messages to customer service afterwards, a reply from the same customer service announcing that they "were asking for a refund" (yes, which I did myself with them, smoky formula and not very comprehensible). Today, that is to say several days later, unfortunately there is no follow-up and the refund is neither made nor recorded... I order a lot on the internet and I find this site really uninviting and very cavalier. Other sites note the expiration date on the product description.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Very good. Product arrived very quickly. Well packaged.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
Site: good - customer service very average - I am not satisfied.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Delivery in reasonable time but no order tracking. What do you need my email address for? I had to call your site to find out about the tracking.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
efficient and clear web site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
order received very quickly
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/10/2020
I specifically asked Colissimo to deliver to my home with no signature required. Colissimo required a signature and I have not yet been able to collect my parcel as I was not at home. When I placed my order, it was impossible for me to choose an outside delivery address! And this is not the first time this has happened. Under the same conditions I will not order from Para natura in the future.
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Response from ParaNatura.bio
Hello, we're sorry. For reasons of theft, the Post Office asks us to switch all orders over 100 € in delivery with signature. You can next time if you wish to send us an email so that we take care to leave it in delivery without signature. With renewed apologies Sincerely ParaNatura.Bio
Account suspended
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