Customer reviews of ParaNatura.bio

efficient

Fine, but I wanted to order 4 boxes, and there were only 2 in stock.

fast and efficient, just a shame not to have a little more stock on the prepause which would avoid having to reorder and incur shipping costs that could be avoided for me.

Order received quickly, products well packaged

I am satisfied with the delivery...and the internet browsing service impeccable...but a missing product that had to be reimbursed ... otherwise for the other products nothing to say..very good.

The address indicated on the site is that of their store and not that of the warehouse. The products on the site are in their warehouse and not in their store.

Slightly long time to post payment. Offer immediate online payment, like PayPal. Thank you.

Hello, everything's fine except for the delivery, which was supposed to be handled by DPD's predict service. They no longer do this and explain themselves by saying that it's up to the sender to warn his customer. Not at all satisfied with the delivery, I had to collect my order from a depot otherwise the subcontractor would send it back.

Everything is OK, from order to delivery, serious site.

A little disappointed. Despite the care taken with the packaging, I noticed a jar of compote with the lid unscrewed, the product dripping down the glass. We immediately consumed the product, fearing it would spoil.

well

Not at all satisfied

fast delivery

As a loyal customer, we would have liked even more discounts, but otherwise you are very responsive, which we appreciate.

Good reception.

Order arrived very quickly, especially at this time of year. Thank you to your team and to the post office!

I never received the product and was never reimbursed. None of my puddings received this parcel instead... the post office is unable to justify to whom it would have been delivered. Paranatura literally doesn't care about this situation !!!!

I still haven't been delivered.

delivery a little long

Complicated for the payment, and I received an article for which the expiration date was exceeded.

Delivery of the product ordered on time, no worries.

No comment

I was to be delivered at home and my parcel is currently at the post office and I will never pick up my parcel at the post office ever, and unfortunately the parcel will remain as many days at the post office and will return to paranatura because they did not keep their word of home delivery and it's a shame that it ends like this.

the delivery was very fast, although there were a few minor problems, not serious as I indicated below, but I would recommend it.

already indicated on the speed at the bottom of the page: 4 out of 5! which makes about 3.5 out of 5. a little above average.

Shipment well received despite current problems (Coronavirus)

I would have liked to be informed by email that I would not receive the choco spread instead of being surprised when I opened the parcel that it was not inside.

Good value for money. Delivery on time.

Smooth navigation.
Parcel well received and a little late

Problem during transport or delivery by the DPD company: the Vit C pink Hips glass bottle (although wrapped in bubble wrap) arrived broken into 1000 pieces. The glass still held together a little, as long as the plastic was tightly wrapped around it, but when I removed the plastic, everything fell apart and I nearly cut my fingers on the bits of glass. Nevertheless, with great care, I recovered and wiped each of the 101 tablets. I then stored them in another bottle, hoping not to swallow any mini shards of glass...

No

I still haven't received my order.

Very quickly sent Very satisfied with the order

Delivery address partially postponed, resulting in late delivery.

Fast shipping, good customer service.

I don't know who chose the delivery method but I had to drive 40 km there and back because the parcel delivered by colissimo pickup was delivered to a completely different location than the one initially planned.

package of gluten-free bread received expired a day ago and 2 packages of "mini strawberry fillings" still gluten-free expired in 3 days, then I ordered 3 packages of Orangino and only received one, in short, not a serious company, to be avoided.

My note is based on a mismanagement with me, the customer, of an internal error at paranatura. I had in fact made the same order twice, in 2017 and 2018, well passed. This time I ordered and received without any problem, except that my order was for five boxes of 60 capsules (same as the previous times), which was confirmed to me, including on the invoice enclosed with the parcel. However, although I did indeed have 5 boxes, they each only contained 45 capsules! I called paranatura, thinking it was a mistake that could be repaired: not at all! After several exchanges, I was told that either I'd have to make do with it and that's that (so I'd be paying a lot more for the capsules than before, and especially than advertised on the site), or I'd have to send them back (except for the half-opened box, as I hadn't noticed straight away that it wasn't the right one). I understood that they would refund me in full, as a commercial gesture, or that there would be one, but no, I ended up receiving a refund, of 4 boxes... so no commercial gesture due to their error, bordering on arrogance in their replies (long time coming). So that was my last purchase from paranatura. I bought the capsules in a parapharmacy, so at least there were no nasty surprises.

Big disappointment from" loyal customer until now ": at the time of your delivery received from my last order, I did not receive any compensation of a bottle received at the time of my preceding order, of before, undrinkable, with filaments and block of whitish jelly, bad odor and undrinkable taste: worthy of the dustbin - considering my years of fidelity until then! it is a pity I expected better from your company! Here's an anti-advertising "from you"!

products seen as available on their site are not in fact available, and you only find out about them when you receive your parcel