Customer reviews of ParaNatura.bio

Everything very well, the site, the order and delivery ... and the products are excellent!!!!

My note is based on a mismanagement with me, the customer, of an internal error at paranatura. I had in fact made the same order twice, in 2017 and 2018, well passed. This time I ordered and received without any problem, except that my order was for five boxes of 60 capsules (same as the previous times), which was confirmed to me, including on the invoice enclosed with the parcel. However, although I did indeed have 5 boxes, they each only contained 45 capsules! I called paranatura, thinking it was a mistake that could be repaired: not at all! After several exchanges, I was told that either I'd have to make do with it and that's that (so I'd be paying a lot more for the capsules than before, and especially than advertised on the site), or I'd have to send them back (except for the half-opened box, as I hadn't noticed straight away that it wasn't the right one). I understood that they would refund me in full, as a commercial gesture, or that there would be one, but no, I ended up receiving a refund, of 4 boxes... so no commercial gesture due to their error, bordering on arrogance in their replies (long time coming). So that was my last purchase from paranatura. I bought the capsules in a parapharmacy, so at least there were no nasty surprises.

Order arrived very quickly. Products met my expectations. No complaints. It's perfect.

I found my product easily. Safe site with no unpleasant surprises regarding payment. Very fast delivery. Many organic products.

fast shipping and product as described.

Compliant order and very fast delivery.

Big disappointment from" loyal customer until now ": at the time of your delivery received from my last order, I did not receive any compensation of a bottle received at the time of my preceding order, of before, undrinkable, with filaments and block of whitish jelly, bad odor and undrinkable taste: worthy of the dustbin - considering my years of fidelity until then! it is a pity I expected better from your company! Here's an anti-advertising "from you"!

Fast service, quality products

No problem at all

products seen as available on their site are not in fact available, and you only find out about them when you receive your parcel

Fast delivery - very satisfactory service

Completely satisfied with order, delivered quickly and without fuss.

quality service, great availability and friendliness of the staff. Delivery is fast and meticulous. I highly recommend this site.

Perfect.

Perfect, as usual. Very neat packaging

Incredibly fast, impeccable products, well packaged without too much packaging.

Perfect

T res well, I advise my friends to go.

5 stars

R A S

very good site

Easy site, fairly complete selection, very good prices, very fast delivery!

A pleasant site Fast delivery A well-made package

Fast delivery. Good product.

Order sent very quickly and I was very satisfied.

Pleasant and friendly site that I have just discovered . parcel received today so too early to note the products . Everything is carefully packed.

Very good contact and good information

2nd order and again problems. I wanted to be nice in my other review because the customer service was correct, but no. New order, again a package in pieces that goes back to the sender, no news from them, it's of course up to me to make reminders by email ... The package leaves, and again delivery problem (inevitably, still using the same service). The delivery man arrived and told me "I'll try to get it out of the truck"... voila voila. This one was (again) in a terrible state: strong smell, hole on the side of the box and the bottom of the box completely soaked.
I accepted the parcel and asked the deliveryman to mention these points in the reservations. When I opened the parcel, a bottle was broken again... not to mention the 3 bottles that were missing when the parcel was shipped. I'll pass over the contents of the parcel: dirty and sticky bottles, labels ripped off, etc... It's a pity I couldn't put up any photos to show the condition of the parcel ... I ended up with 20 bottles instead of 24, and of course, several days later I'm the one who has to call Paranatura again for a refund. No commercial gesture from them, of course ... I wouldn't recommend this store at all, despite the fairly good prices, and I wouldn't recommend this site again.

Excellent value for money, easy payment and fast delivery.

very fast delivery

The parcel arrived in good condition, as did the merchandise.

NOTHING TO SAY

I'm happy with everything.

I easily found my product on the site and was delivered quickly. Great! I will take the time to discover the site.

There was a bug when validating my order which prevented it from being taken into account. I wrote a message to customer service, who solved the problem and validated the order within 1/2 day. Bravo for this reactivity.

perfect

Perfect service, I am very satisfied with Paranatura.bio

Very good, but I gave it 3 stars because I had payment problems when I ordered...

Well designed site with many quality products. The parcel was received on time, in perfect condition... The 5 stars are well deserved!

Perfect