Customer reviews of ParaNatura.bio

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/01/2017 à 21h48 following a purchase from 04/01/2017

Good site

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Acheteur vérifié

Rating: 3 out of 5

Published on 12/01/2017 à 16h41 following a purchase from 05/01/2017

Good for the order, shameful for the delivery: I had requested delivery at a pick-up point. The post office came on the only day the store was closed and took the initiative, without asking my opinion, to drop off my parcel at another store. The result: my parcel was available a week after my order, at a pick-up point whose opening hours didn't suit me, and which was located in a pedestrian zone (ideal for collecting bulky parcels!) Thank you, post office!

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Response from ParaNatura.bio Published on 14/01/2017

Hello, we're sorry about the delivery and relay point problems you may have had. Apparently, La Poste and the others arbitrarily decide to change the relay point if the one you have chosen is saturated, which can happen during the holiday season. These delivery problems are totally beyond our control. Yours faithfully ParaNatura.

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/01/2017 à 12h10 following a purchase from 04/01/2017

One negative point: I regret that I only receive a discount code when I have just placed an order... and I have nothing to order immediately. I'm a regular customer, yet I never get any benefits! Funny way to build customer loyalty

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Acheteur vérifié

Rating: 4 out of 5

Published on 10/01/2017 à 22h33 following a purchase from 04/01/2017

Fine

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Acheteur vérifié

Rating: 3 out of 5

Published on 10/01/2017 à 15h35 following a purchase from 03/01/2017

Good site with lots of products

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Response from ParaNatura.bio Published on 14/01/2017

Hello, we do not understand your note. Kind regards. ParaNatura

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Acheteur vérifié

Rating: 3 out of 5

Published on 03/01/2017 à 16h23 following a purchase from 27/12/2016

it is difficult to find the products you want, the ordering site should be improved

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Response from ParaNatura.bio Published on 14/01/2017

Thank you for letting us know how difficult you found the search. Best regards. ParaNatura

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Acheteur vérifié

Rating: 3 out of 5

Published on 29/12/2016 à 18h31 following a purchase from 21/12/2016

Some products were out of date

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Response from ParaNatura.bio Published on 14/01/2017

Hello, we apologize for the inconvenience. This was a preparation error. Customer service has refunded your money. Yours faithfully ParaNatura

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/12/2016 à 13h59 following a purchase from 17/11/2016

nothing to report

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Acheteur vérifié

Rating: 3 out of 5

Published on 28/12/2016 à 18h10 following a purchase from 14/12/2016

Insufficient stock. I was only able to order 4 jars.

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Acheteur vérifié

Rating: 4 out of 5

Published on 20/12/2016 à 13h54 following a purchase from 11/12/2016

many references available

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Acheteur vérifié

Rating: 4 out of 5

Published on 20/12/2016 à 11h21 following a purchase from 10/12/2016

A lot of choice, which is much appreciated, but a big lack of information on products (composition, ingredients...). But the store is very serious and attentive.

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/12/2016 à 18h24 following a purchase from 19/11/2016

Warning, delivery problem with mondial relay. Parcel expected in a relay point, and delivered 10 days later in another... Otherwise, good availability of Paranatura after-sales service.

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/12/2016 à 13h43 following a purchase from 28/11/2016

fast and efficient

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Acheteur vérifié

Rating: 4 out of 5

Published on 30/11/2016 à 20h49 following a purchase from 24/11/2016

Simple and complete

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Acheteur vérifié

Rating: 3 out of 5

Published on 29/11/2016 à 15h38 following a purchase from 22/11/2016

For a site that claims to be organic, I think there's still a lot of work to be done to achieve an ecological approach. I ordered a toothpick, a 2nd one is free. OK. The tubes are packaged in cardboard (from the brand) themselves packaged in paper, and delivered in another box! what superfluous packaging for a simple toothpaste! On top of that, the site has taken care to slip into the box not 1, not 2, not 3 but 4 booklets/flyers of ads for products I absolutely do not need!In short, it's hard to believe that these people are ecologists.

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/11/2016 à 13h23 following a purchase from 14/11/2016

Easy access.

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Acheteur vérifié

Rating: 4 out of 5

Published on 27/11/2016 à 21h59 following a purchase from 19/11/2016

Reliable and fast

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Acheteur vérifié

Rating: 3 out of 5

Published on 27/11/2016 à 19h38 following a purchase from 20/11/2016

product conforms but delivery a little long

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/11/2016 à 13h20 following a purchase from 03/11/2016

well

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Acheteur vérifié

Rating: 4 out of 5

Published on 23/11/2016 à 20h53 following a purchase from 16/11/2016

Price a little high, and above all, almost no discount points. I've been a customer for over 5 years and have only had one loyalty discount.

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/11/2016 à 17h35 following a purchase from 16/11/2016

Simple, efficient and correctly priced. All that's missing is PayPal payment and everything would be perfect.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/11/2016 à 15h54 following a purchase from 12/11/2016

product arrived quickly, very well packaged .the tracking of the package by POST lacks precision

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/11/2016 à 15h11 following a purchase from 30/10/2016

I'm happy with ParaNatura bio.

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Acheteur vérifié

Rating: 4 out of 5

Published on 20/11/2016 à 21h16 following a purchase from 13/11/2016

Fits me well

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/11/2016 à 16h54 following a purchase from 09/11/2016

nothing to say! product arrived on time, well packaged, conforms to my order! well done!

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/11/2016 à 16h13 following a purchase from 01/11/2016

Fast

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Acheteur vérifié

Rating: 4 out of 5

Published on 31/10/2016 à 18h26 following a purchase from 20/10/2016

lots of choice on products. I find all the products I need.

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/10/2016 à 19h27 following a purchase from 21/10/2016

The site is easy and pleasant to use. Delivery of products is free and conforms to the order, with deadlines respected. Missing the e-carte bleue payment method. Missing the availability of online invoices.

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/10/2016 à 16h46 following a purchase from 19/10/2016

why don't you tell us when the product has arrived at the relay point, and what's more, the carrier's link to the status of the parcel always says the same thing: sorry, but we can't.......

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Acheteur vérifié

Rating: 3 out of 5

Published on 20/10/2016 à 11h23 following a purchase from 10/10/2016

Site and payment complicated , We finally get there but forced to pay by check! Fast delivery upon receipt of check .

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Response from ParaNatura.bio Published on 19/10/2016

Hello, we're sorry you found our site complicated. Please don't hesitate to let us know what was bothering you so that we can make improvements. Best regards. ParaNatura.

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/10/2016 à 18h11 following a purchase from 12/10/2016

Two remarks: difficult to find information on the delivery date (not well explained) - Also very short expiration date (December 2016) for one of the products received (Biomelin).

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/10/2016 à 08h54 following a purchase from 07/10/2016

No comment

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Acheteur vérifié

Rating: 3 out of 5

Published on 12/10/2016 à 13h27 following a purchase from 04/10/2016

out of 5 jars of organic almond purée ordered, 2 were broken. Why block the quantity to be ordered at 5 when with 6 jars, the almond puree producer's cardboard box could have been reused and the jars could have arrived in good condition!

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Response from ParaNatura.bio Published on 19/10/2016

Hello, the producer's box does not contain any protection or spacer. You received the products in bubble wrap, which is the best protection. La Poste handles parcels with very little care. We apologize for the breakage. Yours faithfully ParaNatura

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/10/2016 à 15h30 following a purchase from 01/10/2016

nothing negative to say except that the stock of product is insufficient.

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/10/2016 à 16h33 following a purchase from 27/09/2016

Fast delivery. Solid packaging.

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/10/2016 à 09h19 following a purchase from 18/09/2016

Varied products, a little less expensive than in mainstream organic stores. One small drawback: limited quantities available for each product in my order + fairly long delivery times.

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/09/2016 à 21h45 following a purchase from 22/09/2016

I picked up my parcel this afternoon at my relay point and I'm not yet in a position to give an opinion on the teas purchased, which I'll have to taste first.

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/09/2016 à 12h43 following a purchase from 18/09/2016

I'm sorry I wasn't informed that my parcel had arrived at the point relay.

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/09/2016 à 13h52 following a purchase from 15/09/2016

fast delivery and contents as ordered

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Acheteur vérifié

Rating: 3 out of 5

Published on 20/09/2016 à 20h50 following a purchase from 13/09/2016

I am satisfied for the good reception but the ordered products are perishable on the 22/10 of this year!

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Response from ParaNatura.bio Published on 24/09/2016

Hello, we apologize for the short dates. However, these candies can be consumed without any problem. The manufacturing laboratory is out of stock and will receive the new batch in November. Best regards. ParaNatura.