Customer reviews of ParaNatura.bio

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 3 350 published reviews
5 2 695 80% 4 434 13% 3 112 3% 2 45 1% 1 64 2%

Reviews 2, 3 and 4 stars

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F
Florent M.
Rating: 4 out of 5
following a purchase from 03/12/2023
Satisfied with products, price and service. Thank you
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Isabelle C.
Rating: 3 out of 5
following a purchase from 28/11/2023
Happy with my order, but the delivery took 10 days to arrive because the DPD France carrier was completely faulty.
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Marie-José R.
Rating: 4 out of 5
following a purchase from 11/11/2023
Products less expensive than at the Leclerc parapharmacy. Fast delivery.
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Frédéric P.
Rating: 2 out of 5
following a purchase from 24/11/2023
In the advert, the bottle had a capacity of 175ml, whereas the product received was only 150ml.
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Response from ParaNatura.bio
Hello, there was an error in the display: the product is 350 ml instead of 375 ml. We have corrected it. We apologize for any inconvenience. Yours faithfully ParaNatura.Bio
R
Roselyne H.
Rating: 4 out of 5
following a purchase from 09/10/2023
Fast delivery.
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Geraldine P.
Rating: 4 out of 5
following a purchase from 13/09/2023
Good product, good quantity and on time. Service as expected.
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Michel C.
Rating: 3 out of 5
following a purchase from 18/08/2023
For my first order, it's not ideal. No sooner had I ordered and paid than I got a message "in restocking" After more than 15 days without any news, I called. They didn't give me any precise information about the problem, so I asked for an update in return. 2 days later, delivery was triggered, still with no explanation... OK for delivery. OK for the delivery, but it doesn't really make you want it. Time will tell if it's better, but it's abnormal to pay when the product isn't available.
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Christelle T.
Rating: 4 out of 5
following a purchase from 27/08/2023
The proposed products are very good .dommage that the choice is restricted.le service client is very reactive for the refund On the other hand there is an improvement to foresee to protect the products ds the parcel .une small bottle badly protected was completely broken in small pieces...c'est décevant.....merci
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Jean-Marc P.
Rating: 4 out of 5
following a purchase from 23/08/2023
Product conforms to order and delivered promptly. However, the packaging should be a little larger to protect the products from being crushed.
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Patrick L.
Rating: 4 out of 5
following a purchase from 19/05/2023
Good.
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Andre C.
Rating: 4 out of 5
following a purchase from 20/05/2023
ra.Deadline met-Product compliant
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Martine L.
Rating: 3 out of 5
following a purchase from 23/04/2023
I ordered 3 products, I received 2, with a letter indicating that one is missing, that I will receive a refund later. 10 days after placing my order, no transfer....
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Response from ParaNatura.bio
Hello, the refund was processed yesterday and you will see it on your credit card statement. Best regards. ParaNatura.Bio
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Pascal C.
Rating: 2 out of 5
following a purchase from 16/04/2023
chocolate bars are sensitive to temperature variations, you have to be careful to put them in a temperate place so they don't spoil, because that's what happened with the bars I bought and won't be able to finish.
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Florent M.
Rating: 4 out of 5
following a purchase from 14/04/2023
I am happy with Paranatura.bio. Good customer service, good products, good delivery. One idea: please offer toothpicks with handles! I'm in Germany and I appreciate being delivered right here, and that's my only downside, the delivery charge has been multiplied by 3, what a shame. Keep up the good work!
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Marie-Clotilde R.
Rating: 4 out of 5
following a purchase from 08/03/2023
It's "almost" perfect!
the site: very good the prices: O KAY! the delivery: very fast. Only downside: the packing carton arrived all dented and partially torn. Fortunately, the jars of yacon syrup were superbly packaged (plastic bubble wrap + cardboard stuffing with bubble wrap) BRAVO! The relay store where I picked up my package: super!
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Martine A.
Rating: 4 out of 5
following a purchase from 19/02/2023
Fast delivery I can't evaluate your products, I don't have enough experience.
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Marcel B.
Rating: 4 out of 5
following a purchase from 14/02/2023
well
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Annie L.
Rating: 4 out of 5
following a purchase from 05/01/2023
Some products are not made for shipping. The shampoo leaked all over the parcel!
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Bernadette G.
Rating: 4 out of 5
following a purchase from 07/11/2022
Very large packaging compared to the contents! As a result, a lot of cardboard strapped together to prevent bundling, which adds weight and therefore cost to shipping.
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Bernadette G.
Rating: 4 out of 5
following a purchase from 13/09/2022
very responsive customer service, well-known products,
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Fernande C.
Rating: 4 out of 5
following a purchase from 27/10/2022
Reception assured.
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Anaïs V.
Rating: 3 out of 5
following a purchase from 26/10/2022
It's a pity that the products I ordered are out of stock even though I was able to pay for them. On the other hand, it's great to have a real person on the phone the next day to explain the situation and help me find solutions.
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Raymond M.
Rating: 2 out of 5
following a purchase from 21/09/2022
Some products were in unacceptable condition (dates had passed and the appearance of the products had been altered, which had an effect on the taste). After a complaint, a discount was granted, but the main thing is not to send this type of product. As a customer, I expect a compliant product.
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Marie G.
Rating: 4 out of 5
following a purchase from 31/07/2022
3 working days to collect the parcel, that's short !!!
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Valérie S.
Rating: 3 out of 5
following a purchase from 24/07/2022
I skimmed the site because I had to order the product prescribed for my dog quickly, so I didn't dwell on the rest.
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Christine L.
Rating: 3 out of 5
following a purchase from 16/07/2022
The lipstick was broken inside the tube, hence my disappointment.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2022
Very friendly and responsive after-sales service. The parcel was sent the same afternoon I placed my order. Careful packaging
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/07/2022
On delivery I noticed that a bottle of aloe was broken. too bad
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Response from ParaNatura.bio
Hello, we're sorry that the carrier damaged your package. Instead of posting this comment, the best solution is to contact our Customer Service department and the problem can be resolved quickly.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Hello, I would have liked to find make-up pencils for eyes: green or blue, however I am delighted with the procedure, the speed of the order, acceptance of payment by check, your seriousness: I will return to you for sure.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Fast and as ordered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/04/2022
Quick and easy to use
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
I received the sorghum flour with the date until March. I think this is not normal.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/01/2022
Ordered shower gel that leaked onto the pasta packets, and the use-by dates on the pasta were exceeded.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
Hello, I'm a regular Paranatura Bio customer and I'd like to inform you that the Colissimo delivery driver showed up without a mask, even though access to the building is clearly signposted and sanitary constraints require this in an enclosed area. Please inform the service provider of this.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/12/2021
Poor packaging
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2021
Very fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Useful and well-done site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
No problem, everything is simple.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
I would have put 5 stars if a product had not arrived with the expiration date had passed... even if I think that this date is not important...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/10/2021
Serious, attentive customer service
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