Incorrect order and no response to my complaint for 10 days. This is theft!
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Response from ParaNatura.bio
Hello,
We responded on 25/9 to your complaint from 24/9 and sent you a return label to send back the correct items.
We then replied again on 3/10 and advised you to check your Spam folder to possibly find our emails.
Feel free to contact us at 05 62 89 78 52.
Best regards
Paranatura.bio
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Philippe C.
Rating: 2 out of 5
following a purchase from 09/07/2025
Inappropriate product
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Dominique N.
Rating: 3 out of 5
following a purchase from 05/05/2025
I had accepted the honey propolis candies at a reduced price because the date was a bit past. In fact, they are all stuck together in the box and I threw them away. For the other candies, it's OK.
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Annette F.
Rating: 3 out of 5
following a purchase from 17/09/2024
I received my parcel with broken bulbs. I immediately sent an email with photos and no response from you. No customer service!
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Response from ParaNatura.bio
Hello,
We confirm that customer service has replied to you on 24/09 and generated a discount code on your account in compensation for the broken bulbs.
We remain at your disposal for any further information and wish you a pleasant day.
Best regards
C
Catherine D.
Rating: 3 out of 5
following a purchase from 18/07/2024
Package arrived 1 day late and not in perfect condition
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Dominique N.
Rating: 2 out of 5
following a purchase from 20/08/2024
in some boxes, the sweets are sticky and stuck together, you can see that they're old and have taken on moisture. This is the second time this has happened. This particularly concerns the simple propolis candies (without royal jelly or grapefruit seeds...).
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Cheikh D.
Rating: 3 out of 5
following a purchase from 13/08/2024
delivery by collissimo arrived very late.
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Daniel G.
Rating: 3 out of 5
following a purchase from 28/05/2024
Too much waiting
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Pascale R.
Rating: 3 out of 5
following a purchase from 12/03/2024
Package well received thank you
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Nathalie A.
Rating: 3 out of 5
following a purchase from 12/02/2024
Too bad I had 20€ of customs in the DOM but good products
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Isabelle C.
Rating: 3 out of 5
following a purchase from 28/11/2023
Happy with my order, but the delivery took 10 days to arrive because the DPD France carrier was completely faulty.
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Frédéric P.
Rating: 2 out of 5
following a purchase from 24/11/2023
In the advert, the bottle had a capacity of 175ml, whereas the product received was only 150ml.
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Response from ParaNatura.bio
Hello, there was an error in the display: the product is 350 ml instead of 375 ml. We have corrected it. We apologize for any inconvenience. Yours faithfully ParaNatura.Bio
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Michel C.
Rating: 3 out of 5
following a purchase from 18/08/2023
For my first order, it's not ideal. No sooner had I ordered and paid than I got a message "in restocking" After more than 15 days without any news, I called. They didn't give me any precise information about the problem, so I asked for an update in return. 2 days later, delivery was triggered, still with no explanation... OK for delivery. OK for the delivery, but it doesn't really make you want it. Time will tell if it's better, but it's abnormal to pay when the product isn't available.
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Martine L.
Rating: 3 out of 5
following a purchase from 23/04/2023
I ordered 3 products, I received 2, with a letter indicating that one is missing, that I will receive a refund later. 10 days after placing my order, no transfer....
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Response from ParaNatura.bio
Hello, the refund was processed yesterday and you will see it on your credit card statement. Best regards. ParaNatura.Bio
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Pascal C.
Rating: 2 out of 5
following a purchase from 16/04/2023
chocolate bars are sensitive to temperature variations, you have to be careful to put them in a temperate place so they don't spoil, because that's what happened with the bars I bought and won't be able to finish.
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Anaïs V.
Rating: 3 out of 5
following a purchase from 26/10/2022
It's a pity that the products I ordered are out of stock even though I was able to pay for them. On the other hand, it's great to have a real person on the phone the next day to explain the situation and help me find solutions.
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Raymond M.
Rating: 2 out of 5
following a purchase from 21/09/2022
Some products were in unacceptable condition (dates had passed and the appearance of the products had been altered, which had an effect on the taste). After a complaint, a discount was granted, but the main thing is not to send this type of product. As a customer, I expect a compliant product.
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Valérie S.
Rating: 3 out of 5
following a purchase from 24/07/2022
I skimmed the site because I had to order the product prescribed for my dog quickly, so I didn't dwell on the rest.
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Christine L.
Rating: 3 out of 5
following a purchase from 16/07/2022
The lipstick was broken inside the tube, hence my disappointment.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/07/2022
On delivery I noticed that a bottle of aloe was broken. too bad
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Response from ParaNatura.bio
Hello, we're sorry that the carrier damaged your package. Instead of posting this comment, the best solution is to contact our Customer Service department and the problem can be resolved quickly.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
I received the sorghum flour with the date until March. I think this is not normal.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/01/2022
Ordered shower gel that leaked onto the pasta packets, and the use-by dates on the pasta were exceeded.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/12/2021
Poor packaging
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2021
Very fast delivery
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/08/2021
An order placed and debited immediately, several weeks of waiting where in the end, they thought they had received no payment. Parcel received recently: 1 item, the most important for me, is missing. With a refund cheque. No email beforehand to let me know.
What's more, having gone through a cash back site where the brand was present, my cash was refused. I contacted them...the person who replied said he didn't know the cash Black platform. And no commercial gesture despite my written dissatisfaction.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
I'm a regular, very satisfied in general, but this time I'm not happy because you sent me a " gluten-free pizza mix " which will expire in 5 days. what's more, the bag was punctured. Really not cool!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
poorly sealed product which leaked during transport. there was therefore not the correct quantity of arthrosil to order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Not intuitive enough to find the product you need the right spelling
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2021
Sending a box of bulbs with an expiry date of June 2021!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
Poorly packed parcel
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
Site: good - customer service very average - I am not satisfied.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/09/2020
The parcel delivered was incorrectly registered, with only my first name followed by the letter M, which does not correspond to my name, appearing on the delivery software. This caused me many difficulties and 2 trips to pick it up.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/07/2020
I would have liked to have been informed earlier that one of the 2 products in my order was not available... not cool...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
The address indicated on the site is that of their store and not that of the warehouse. The products on the site are in their warehouse and not in their store.
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Response from ParaNatura.bio
Hello, Is it logical that we do not prepare orders in the middle of the store? The quantities you see on the site are the sum of the site and warehouse quantities. We don't understand your concern. ParaNatura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Good reception.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2020
Complicated for the payment, and I received an article for which the expiration date was exceeded.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/05/2020
I received 2 bottles "Sauge deodorant" at the end of May which normally last a long time but whose expiry date is 08.2020!!! (the previous one I just finished using the expiry date is June 2021)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
already indicated on the speed at the bottom of the page: 4 out of 5! which makes about 3.5 out of 5. a little above average.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2020
Order arrived quickly, but 2 products arrived with an expiration date in 2 months... very disappointed.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/03/2020
Slow delivery, no information given to the customer, difficult communication (not the first time...). Parcel arrived: 3 out of 5 jars had damaged lids (knocks) and the almond puree had leaked out of the jars. Thank you Paranatura, if I ordered from you it's because it was the only way for me to get this almond puree that I love so much on the internet, and have it delivered to Switzerland. But next time, well, I'll avoid it, because I've had three experiences with you, and three of them have been rubbish...
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