Incorrect order and no response to my complaint for 10 days. This is theft!
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Response from ParaNatura.bio
Hello,
We responded on 25/9 to your complaint from 24/9 and sent you a return label to send back the correct items.
We then replied again on 3/10 and advised you to check your Spam folder to possibly find our emails.
Feel free to contact us at 05 62 89 78 52.
Best regards
Paranatura.bio
P
Philippe C.
Rating: 2 out of 5
following a purchase from 09/07/2025
Inappropriate product
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Dominique N.
Rating: 2 out of 5
following a purchase from 20/08/2024
in some boxes, the sweets are sticky and stuck together, you can see that they're old and have taken on moisture. This is the second time this has happened. This particularly concerns the simple propolis candies (without royal jelly or grapefruit seeds...).
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F
Frédéric P.
Rating: 2 out of 5
following a purchase from 24/11/2023
In the advert, the bottle had a capacity of 175ml, whereas the product received was only 150ml.
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Response from ParaNatura.bio
Hello, there was an error in the display: the product is 350 ml instead of 375 ml. We have corrected it. We apologize for any inconvenience. Yours faithfully ParaNatura.Bio
P
Pascal C.
Rating: 2 out of 5
following a purchase from 16/04/2023
chocolate bars are sensitive to temperature variations, you have to be careful to put them in a temperate place so they don't spoil, because that's what happened with the bars I bought and won't be able to finish.
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Raymond M.
Rating: 2 out of 5
following a purchase from 21/09/2022
Some products were in unacceptable condition (dates had passed and the appearance of the products had been altered, which had an effect on the taste). After a complaint, a discount was granted, but the main thing is not to send this type of product. As a customer, I expect a compliant product.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/07/2022
On delivery I noticed that a bottle of aloe was broken. too bad
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Response from ParaNatura.bio
Hello, we're sorry that the carrier damaged your package. Instead of posting this comment, the best solution is to contact our Customer Service department and the problem can be resolved quickly.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
I received the sorghum flour with the date until March. I think this is not normal.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/01/2022
Ordered shower gel that leaked onto the pasta packets, and the use-by dates on the pasta were exceeded.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/12/2021
Poor packaging
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/08/2021
An order placed and debited immediately, several weeks of waiting where in the end, they thought they had received no payment. Parcel received recently: 1 item, the most important for me, is missing. With a refund cheque. No email beforehand to let me know.
What's more, having gone through a cash back site where the brand was present, my cash was refused. I contacted them...the person who replied said he didn't know the cash Black platform. And no commercial gesture despite my written dissatisfaction.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/09/2020
The parcel delivered was incorrectly registered, with only my first name followed by the letter M, which does not correspond to my name, appearing on the delivery software. This caused me many difficulties and 2 trips to pick it up.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/07/2020
I would have liked to have been informed earlier that one of the 2 products in my order was not available... not cool...
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/05/2020
I received 2 bottles "Sauge deodorant" at the end of May which normally last a long time but whose expiry date is 08.2020!!! (the previous one I just finished using the expiry date is June 2021)
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2020
Order arrived quickly, but 2 products arrived with an expiration date in 2 months... very disappointed.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/03/2020
Slow delivery, no information given to the customer, difficult communication (not the first time...). Parcel arrived: 3 out of 5 jars had damaged lids (knocks) and the almond puree had leaked out of the jars. Thank you Paranatura, if I ordered from you it's because it was the only way for me to get this almond puree that I love so much on the internet, and have it delivered to Switzerland. But next time, well, I'll avoid it, because I've had three experiences with you, and three of them have been rubbish...
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/01/2020
I waited all day for my parcel to be delivered. It was delivered to the janitor's home without any notice in my letterbox. What's more, the Articulasil measuring bottle is cracked, making it unusable. What's more, the expiration date is March 2020, which is just enough time to use it.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/11/2019
My order did not appear in my profile after payment. I still received it. Please review your site.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/07/2019
Having paid by bank transfer on the day of my order, the products ordered were out of stock and I had to wait for my items to be restocked. Otherwise, the items were in order and well packaged.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 01/05/2019
Very long delivery times and products expiring barely 10 days later when identical order made on another site and closest expiry date with a minimum of one month...
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/02/2019
Nickel order except product shelf life too short
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/01/2019
Too long for delivery.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/12/2018
Incorrect order received
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/12/2018
no comment
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/11/2018
Very long delivery time, even though payment is withdrawn immediately!
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/10/2018
Disappointed by the wait for my order
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 31/10/2018
Not serious 2 weeks waiting and no mail I had to write twice to get a response and no commercial gesture
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/08/2018
The parcel took a long time to arrive, was well packaged and the products conformed.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/08/2018
Very slow delivery and I did not receive my entire order, disappointed.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/06/2018
My order had been available since the beginning of the week and it was only when I went to check my account that I saw that it had arrived at a relay point. I didn't receive any information telling me that my order was available, neither by e-mail nor by SMS. So thank goodness I thought of that!
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/04/2018
Sending perimeter products ....
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/04/2018
order returned due to damaged packaging with a strong wet trace, certainly from the product ordered
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/12/2017
The courier refused to go upstairs (even though there is an elevator in the building) and was not polite or friendly. Poor delivery service.
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/10/2017
very poor order tracking
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/09/2017
Hello, the products are OK. But the delivery is very deficient: two changes of relay then sends back to the sender without informing me. Fortunately the reforwarding was effective less than four days... A big effort business on behalf of mondiales relais with which I had several incidents of this kind for relatively heavy deliveries on Paris, including one simultaneous with yours. Try to make them improve or change supplier! Good luck Cordialement FRANÇOIS BRUNOT
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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/05/2017
the order does not correspond to the product I ordered.
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Response from ParaNatura.bio
Hello Madam, could you please tell us how the product you received does not correspond to the product you ordered. If there is an error, please contact our Customer Service Department for an exchange. Best regards. ParaNarura.Bio
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/03/2017
no info on order being prepared for shipment or products missing
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Response from ParaNatura.bio
Hello, your order was dispatched on 30/3, arrived at the relay point on 1/4 and you picked it up on 4/4, the day before your review. We do not understand your comment. Yours faithfully ParaNatura.Bio
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/02/2017
very slow delivery (1 week and a half!...)
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/01/2017
I am dissatisfied with the delivery because the chosen relay was not respected.
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Response from ParaNatura.bio
Hello, the change of the relay point is beyond our control. The relay point companies may have to change the relay points depending on the saturation or closure of certain relay points. Best regards. ParaNatura.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/07/2016
Delivery times far too long
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