Customer reviews of ParaNatura.bio

I had accepted the honey propolis candies at a reduced price because the date was a bit past. In fact, they are all stuck together in the box and I threw them away. For the other candies, it's OK.

I received my parcel with broken bulbs. I immediately sent an email with photos and no response from you. No customer service!

Package arrived 1 day late and not in perfect condition

delivery by collissimo arrived very late.

Too much waiting

Package well received thank you

Too bad I had 20€ of customs in the DOM but good products

Happy with my order, but the delivery took 10 days to arrive because the DPD France carrier was completely faulty.

For my first order, it's not ideal. No sooner had I ordered and paid than I got a message "in restocking" After more than 15 days without any news, I called. They didn't give me any precise information about the problem, so I asked for an update in return. 2 days later, delivery was triggered, still with no explanation... OK for delivery. OK for the delivery, but it doesn't really make you want it. Time will tell if it's better, but it's abnormal to pay when the product isn't available.

I ordered 3 products, I received 2, with a letter indicating that one is missing, that I will receive a refund later. 10 days after placing my order, no transfer....

It's a pity that the products I ordered are out of stock even though I was able to pay for them. On the other hand, it's great to have a real person on the phone the next day to explain the situation and help me find solutions.

I skimmed the site because I had to order the product prescribed for my dog quickly, so I didn't dwell on the rest.

The lipstick was broken inside the tube, hence my disappointment.

Very fast delivery

I'm a regular, very satisfied in general, but this time I'm not happy because you sent me a " gluten-free pizza mix " which will expire in 5 days. what's more, the bag was punctured. Really not cool!

poorly sealed product which leaked during transport. there was therefore not the correct quantity of arthrosil to order.

Not intuitive enough to find the product you need the right spelling

Sending a box of bulbs with an expiry date of June 2021!

Poorly packed parcel

Site: good - customer service very average - I am not satisfied.

The address indicated on the site is that of their store and not that of the warehouse. The products on the site are in their warehouse and not in their store.

Good reception.

Complicated for the payment, and I received an article for which the expiration date was exceeded.

already indicated on the speed at the bottom of the page: 4 out of 5! which makes about 3.5 out of 5. a little above average.

I would have liked to be informed by email that I would not receive the choco spread instead of being surprised when I opened the parcel that it was not inside.

Problem during transport or delivery by the DPD company: the Vit C pink Hips glass bottle (although wrapped in bubble wrap) arrived broken into 1000 pieces. The glass still held together a little, as long as the plastic was tightly wrapped around it, but when I removed the plastic, everything fell apart and I nearly cut my fingers on the bits of glass. Nevertheless, with great care, I recovered and wiped each of the 101 tablets. I then stored them in another bottle, hoping not to swallow any mini shards of glass...

Delivery address partially postponed, resulting in late delivery.

Big disappointment from" loyal customer until now ": at the time of your delivery received from my last order, I did not receive any compensation of a bottle received at the time of my preceding order, of before, undrinkable, with filaments and block of whitish jelly, bad odor and undrinkable taste: worthy of the dustbin - considering my years of fidelity until then! it is a pity I expected better from your company! Here's an anti-advertising "from you"!

products seen as available on their site are not in fact available, and you only find out about them when you receive your parcel

Very good, but I gave it 3 stars because I had payment problems when I ordered...

Positive points: organic products at a reasonable price, quick response to requests for information sent via the contact form, order arrived compliant. Negative points: the time between order status "payment accepted" and "order preparation" was a little long, less quick response to facebook messages.

The order took 8 days to leave (after complaint) but the corresponding sum was deducted immediately. A missing product that has still not been reimbursed.

I'm happy with the speed of the shipment, but I wasn't able to get all the products I wanted. Why do you present the Bramble and Fir gemmo base in a red box and deliver them in the green box that can be found everywhere?

Hello, you're asking for my opinion on the order I placed on May 26 for the propolis ravintsara gummies. Well, I was glad to be supplied again as the large parapharmacy in Quissac where I used to buy them had not had them for a while despite my repeated requests, but I was disappointed because you didn't send me gummies but sweets, which is not at all the same thing, either because you no longer make the gums (which would be a great pity) or because I didn't pay attention when ordering The gums have many advantages for singers like me who need this propolis ravintsara cocktail to avoid damaging their voice and throat: they have less sugar, contain a higher dose of ravintsara and can be sucked at night while sleeping Have you stopped producing them, if not, what is their reference? M

Products IN GLASS not sufficiently protected, 1 apple puree + 1 almond puree toasted, items arrived completely broken. Disappointed by the packaging.

It would be wise to take into consideration the delivery method chosen: When you pay for delivery by appointment, whether you respect

The only problem was that my order had been delayed because a product was missing. I had to phone a week later to find out.

Very long delivery times as the product sold was not in stock (although it was in stock when the order was placed). I had to send an email to customer service as they didn't give me any information.

Delivery times are relatively long, and stocks of certain products are very limited.

I had to contact Paranatura to hear about my order after ten days!