I would have appreciated being notified of a missing product (unbilled, of course) rather than discovering it when I opened my delivery. I would have preferred to delay my entire order until it was complete.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2018
lack of exact and detailed composition of certain products
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/09/2018
Products missing but refunded. A product with an expiration date (puffed rice cereals)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/09/2018
I received two products that expired several months ago, so I'm not very satisfied. I'm waiting to receive the new products in exchange. To be continued
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/09/2018
Nothing to say about the order and the quality of the product received. However, the delivery still needs to be improved. At no time was I informed that the parcel was waiting for me at the parcel post (neither by email nor sms).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/09/2018
Very good site with very interesting prices, but I was disappointed on this order because I did not get all the products I had ordered (but they were refunded), which will force me to recommend earlier with new shipping costs. Otherwise, fast delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/07/2018
Contrary to usual, the delivery time was long.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/08/2018
Good, but I regret that there is not enough stock for each order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/06/2018
Lack of information about product availability.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
No comments
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/05/2018
the problem is that a delivery was announced by email on 12/05/18 and that it was only delivered on 14/05/18
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2018
Good site but delivery a bit long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2018
The only complaint is the delivery time, almost 15 days after the order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/02/2018
Wrong delivery address G. L. instead of G. de T.
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Response from ParaNatura.bio
Hello, The delivery address is in the name of Gérard de Tanit as you modified it. The billing address is in the name of Gérard Lavalloir as you created your account. The billing address is in the name of Gérard Lavalloir as you created your account. Best regards ParaNatura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/01/2018
average I received 1 sample of tea and I find that desolate and petty as nothing to put
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/12/2017
I ordered chocolate from the site in 100 gram tablets and received 70 gram tablets. So not satisfied I find that the site that I did not know lacked seriousness.
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Response from ParaNatura.bio
Hello, We have just realized that Bonneterre has changed the capacity of some tablets. Please accept our apologies and ask our Customer Service Department to send you a €10 voucher to use on our site. Once again, our apologies. Sincerely ParaNatura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/11/2017
Traces of spices in the package Box not sufficiently protected
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/11/2017
I find the shipping costs a little excessive.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
I regret that some products are regularly missing.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/08/2017
I have nothing but praise for the speed and efficiency with which my order was dispatched! My mixed opinion concerns the products... in this case, the difficulty of evaluating colors on the Internet... The eyeshadow shade is darker than I expected, which doesn't suit me, and as for the color of the "lip contour" duo, it's lackluster, whereas I thought it was quite bright.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/06/2017
Rather late shipment and incomplete order (I was reimbursed for the missing items)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/05/2017
Order delivered 2 weeks after online order, due to stock shortage of certain items, without being notified by e-mail or telephone. I found out the reason for the delay in delivery by calling customer service. On receipt, one item was still missing, but I wasn't charged for it. On the other hand, the packaging was meticulous and the products conformed to the order, and customer service was available and attentive.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/05/2017
The organic micellar water cap was broken and held by an adhesive. So it was sent as is. So far, I've had no problems. But I'm generally satisfied with ParaNatura Bio's service.
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Response from ParaNatura.bio
Hello Madam, we systematically apply adhesive to all caps to prevent them from opening during transport. If, however, the cap has been broken during transport, please contact our customer service department, who will arrange an exchange. Best regards. ParaNatura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/04/2017
Not bad
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/04/2017
order placed on friday, shipped only on monday late afternoon and received on thursday.
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Response from ParaNatura.bio
Sir, the order is 100% compliant. You placed your order on Friday at 18:39 after the departure of the day's parcels. It left on the following Monday, i.e. the first working day thereafter. It was delivered to you in Belgium 72 hours later, i.e. within the time limit set by the Post Office for delivery in Belgium. We are delighted that you are satisfied with our service. Yours faithfully ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/03/2017
Nothing to report
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Response from ParaNatura.bio
Hello, we do not understand your note. Kind regards. ParaNatura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/03/2017
I would have liked to have been informed of the arrival of my parcel.
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Response from ParaNatura.bio
Hello, we're sorry but this is beyond our control. Mondial Relay regularly forgets to inform customers of the availability of their items at the relay point. Best regards. ParaNatura.Bio
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/03/2017
medium
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/03/2017
the products are of good quality, but the sample was taken 15 days ago and the parcel was received 3 days ago.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/02/2017
medium
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Response from ParaNatura.bio
Hello, could you tell us what the problem is? Best regards. ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2017
a bit large for 2 pots of cream
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/01/2017
The order arrived at the relay since 31/01/2017 I was not planned neither park email nor by SMS I passed by chance to the relay I find the parcel. Cordially
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/01/2017
We'd like to be notified by sms when the parcel arrives at the relay point. A little extra would be a financial gesture, even a small sum or free postage would be a real plus and would build customer loyalty.
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Response from ParaNatura.bio
Hello, we're sorry that Mondial Relay forgot to notify you when your parcel arrived at the relay point. We advise you to choose DPD or La Poste point relais, whose management of relay point orders is much more reliable. Best regards. ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2017
Good for the order, shameful for the delivery: I had requested delivery at a pick-up point. The post office came on the only day the store was closed and took the initiative, without asking my opinion, to drop off my parcel at another store. The result: my parcel was available a week after my order, at a pick-up point whose opening hours didn't suit me, and which was located in a pedestrian zone (ideal for collecting bulky parcels!) Thank you, post office!
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Response from ParaNatura.bio
Hello, we're sorry about the delivery and relay point problems you may have had. Apparently, La Poste and the others arbitrarily decide to change the relay point if the one you have chosen is saturated, which can happen during the holiday season. These delivery problems are totally beyond our control. Yours faithfully ParaNatura.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/01/2017
Good site with lots of products
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Response from ParaNatura.bio
Hello, we do not understand your note. Kind regards. ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/12/2016
it is difficult to find the products you want, the ordering site should be improved
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Response from ParaNatura.bio
Thank you for letting us know how difficult you found the search. Best regards. ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/12/2016
Some products were out of date
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Response from ParaNatura.bio
Hello, we apologize for the inconvenience. This was a preparation error. Customer service has refunded your money. Yours faithfully ParaNatura
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2016
Insufficient stock. I was only able to order 4 jars.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2016
For a site that claims to be organic, I think there's still a lot of work to be done to achieve an ecological approach. I ordered a toothpick, a 2nd one is free. OK. The tubes are packaged in cardboard (from the brand) themselves packaged in paper, and delivered in another box! what superfluous packaging for a simple toothpaste! On top of that, the site has taken care to slip into the box not 1, not 2, not 3 but 4 booklets/flyers of ads for products I absolutely do not need!In short, it's hard to believe that these people are ecologists.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/11/2016
product conforms but delivery a little long
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