Customer reviews of PARFUM DUBAI STORE

8,1 /10

Based on 630 published reviews

5 464 74% 4 18 3% 3 6 1% 2 12 2% 1 130 21%

Summary of reviews

The store consistently delivers a smooth experience with fast delivery and well-packaged products, and customers frequently highlight the fragrances and their appealing scents. They report reliable order processing and timely arrivals, with several reviews noting easy transactions and well-wrapped parcels. Customer service and overall satisfaction shine in many experiences, with multiple mentions of recommending the store and returning for future purchases. Positive outcomes include accurate deliveries, pleasant scents, and prompt handling of orders.

Reviews 1 and 3 stars

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Adeline E.

Published on 13/10/2024 à 20h37 following a purchase from 21/09/2024

0! Unreachable and incompetent customer service, several complaint messages left unanswered… non-compliant order.

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Maxime D.

Published on 12/10/2024 à 11h20 following a purchase from 01/10/2024

Order placed 10 days ago, the tracking number was done quickly but the order is still pending. They indicate 4 days of delivery for mondial relay. But they should indicate as many days for shipping

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Pape B.

Published on 11/10/2024 à 23h20 following a purchase from 24/09/2024

Non-existent customer service. After numerous emails sent, I never received a response from them and never received my order. A real scam this site, I do not recommend it at all because it is not worth spending your money on it!!!!

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Sabrina A.

Published on 07/10/2024 à 18h13 following a purchase from 20/09/2024

I ordered a perfume and received a copy, not the same olfactory notes, not the same perfume family. It's really bad to sell counterfeits while displaying the originals on your site.

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Response from PARFUM DUBAI STORE Published on 23/07/2025

Hello Sabrina,

Thank you for taking the time to share your opinion. We are sorry to hear that your experience with our service did not meet your expectations. At Parfum Dubai Store, we are committed to offering authentic quality products. We take your concerns very seriously and would be happy to clarify this situation. Please do not hesitate to contact us directly so that we can find a satisfactory solution.

Best regards,
The Parfum Dubai Store team

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Jennifer D.

Published on 01/10/2024 à 14h24 following a purchase from 20/09/2024

I did not appreciate the experience at all. I ordered 3 perfumes, 2 small and one large, I received the 2 small ones but not the large one. I sent them a message to tell them, SILENCE from their side. Since then I have been waiting for their response, nothing at all. Honestly, it's not nice to do that to a customer, anyway don't order on their site you will never get a response from them

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Response from PARFUM DUBAI STORE Published on 23/07/2025

Hello Jennifer,

Thank you for taking the time to share your experience, even if it does not meet our standards. We fully understand your frustration regarding the non-receipt of your order and the lack of communication. Please know that your satisfaction is our absolute priority, and we wish to resolve this issue as quickly as possible.

We encourage you to contact our customer service directly so that we can rectify the situation immediately. Your trust is essential to us and we want to prove to you that we are actively working to improve our service.

Best regards,
The Parfum Dubai Store team

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Ilias H.

Published on 23/09/2024 à 06h51 following a purchase from 27/08/2024

The perfume has arrived, it smells great but with a 1 month delay

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Response from PARFUM DUBAI STORE Published on 23/07/2025

Hello Ilias,

Thank you for taking the time to share your opinion. We are delighted to hear that you appreciate the perfume. We apologize for the delay in delivery and are working to optimize our process to avoid such inconveniences in the future. Your satisfaction is important to us.

Best regards,
The Parfum Dubai Store team

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Abdulrahman O.

Published on 22/09/2024 à 19h49 following a purchase from 09/09/2024

Since 09/09 I ordered my order and I have not received it yet and I cannot track the package. Thank you

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Response from PARFUM DUBAI STORE Published on 23/07/2025

Hello Abdulrahman,

Thank you for your message and we understand your frustration regarding your order. We will examine your situation immediately and will contact you to provide information on tracking your package. Thank you for your patience and understanding.

Best regards,
The PARFUM DUBAI STORE team

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Mohamed A.

Published on 22/09/2024 à 12h03 following a purchase from 11/09/2024

I ordered 2 perfumes and to my surprise upon receipt the 2 perfumes are different from what I ordered, a counterfeit, customer service refuses to refund me because I opened the blister, merchant advice to avoid

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Response from PARFUM DUBAI STORE Published on 23/07/2025

Hello Mohamed,

Thank you for taking the time to share your experience. We are sorry that your order did not meet your expectations. Your satisfaction is essential to us. We invite you to contact us directly to better understand your situation and find a satisfactory solution.

Best regards,
The Parfum Dubai Store team

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Matteo M.

Published on 21/09/2024 à 16h58 following a purchase from 11/09/2024

I have not received my package

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Response from PARFUM DUBAI STORE Published on 23/07/2025

Hello Matteo,

We are sorry to hear that you have not received your package. Your satisfaction is our absolute priority. We invite you to contact us directly so that we can resolve this issue quickly. Thank you for your understanding and trust.

Best regards,
The Parfum Dubai Store team

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Jersey N.

Published on 21/09/2024 à 13h46 following a purchase from 05/09/2024

it still hasn't arrived

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Response from PARFUM DUBAI STORE Published on 23/07/2025

Hello Jersey,

Thank you for your feedback. We understand your frustration regarding the delivery and want to assure you that we are doing everything possible to ensure your order reaches you as soon as possible. Our team is at your disposal to track your package and answer your questions. We appreciate your patience and hope to fully satisfy you very soon.

Best regards,
The Parfum Dubai Store team

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Alexandra M.

Published on 21/09/2024 à 04h39 following a purchase from 06/09/2024

They do not have my order in stock but do not inform me. I had to send I don't know how many messages to find out what was going on with my order. I am necessarily disappointed with the site which I find not very serious.

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Response from PARFUM DUBAI STORE Published on 23/07/2025

Hello Alexandra,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that you were not informed about the stock shortage regarding your order. Your disappointment is completely understandable and we take your feedback very seriously.

Please know that we are committed to improving our communication to avoid this kind of situation in the future. We hope to have the opportunity to offer you a better experience during your next orders.

Best regards,
The PARFUM DUBAI STORE team

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Ivana K.

Published on 19/09/2024 à 19h04 following a purchase from 06/09/2024

Delivery delay I do not recommend more than 2 weeks

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Response from PARFUM DUBAI STORE Published on 23/07/2025

Hello Ivana,

Thank you for your feedback. We are sorry to learn that you experienced a delivery delay. Your satisfaction is our priority, and we will do everything possible to improve our service. Please do not hesitate to contact us directly for any assistance.

Best regards,
The Parfum Dubai Store team

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Pierre M.

Published on 14/09/2024 à 11h20 following a purchase from 24/08/2024

1 month for delivery Bad item No customer service

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Response from PARFUM DUBAI STORE Published on 23/07/2025

Hello Pierre,

Thank you for your feedback and we are sincerely sorry to learn about your disappointing experience. Please know that we take your comments very seriously. We are committed to improving our delivery service and customer support. Please do not hesitate to contact us directly to resolve this issue and provide you with satisfaction. Your trust is essential to us.

Best regards,
The Parfum Dubai Store team

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Mohamed C.

Published on 12/09/2024 à 11h18 following a purchase from 31/07/2024

Unfortunately I did not receive the right perfume so I am waiting for a response regarding my return request. Thank you

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Response from PARFUM DUBAI STORE Published on 23/07/2025

Dear Mohamed,

Thank you for your feedback and we are sincerely sorry to learn that you did not receive the right perfume. Your satisfaction is our priority and we will look into your return request as soon as possible. Please do not hesitate to contact us directly if you have any further questions.

Best regards,
The Parfum Dubai Store team

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Frédéric L.

Published on 07/09/2024 à 15h51 following a purchase from 24/08/2024

No response from customer service Package not shipped to date (2 weeks after payment) for an order over 100€

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Anne B.

Published on 08/07/2024 à 16h11 following a purchase from 15/06/2024

Very long reception time and poor quality of packaging (tape everywhere, packaging not professional at all)

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