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J
Rating: 4 out of 5
Very good
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Customer reviews of Paris en un Clic
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 1 696 published reviews
Summary of reviews
Paris en un Clic delivers consistently positive experiences across product quality and service. Guests highlight well-organized boat trips and friendly, knowledgeable guides who provide clear, engaging commentary and make the Parisian experience from the water feel unique and memorable. Reviews repeatedly praise smooth logistics, easy booking, reliable follow-up, and supportive staff who accommodate special requests and help groups enjoy a memorable outing. The overall experience is described as beautiful, enjoyable, and worth the detour to see Paris from different angles.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
Very nice walk but not enough comments
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B
Rating: 4 out of 5
Too many people taking pictures in the middle of the boat on the deck and hiding the beauty of the buildings.
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C
Rating: 4 out of 5
Everything went well
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C
Rating: 4 out of 5
Super good, except for the people who approach you to sell Eiffel Towers and others from morning till night, so they would like more surveillance.
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A
Rating: 4 out of 5
Good but too short
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L
Rating: 4 out of 5
Very satisfied
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J
Rating: 4 out of 5
Comfortable walk and pleasant meal. Schedule respected and competent staff.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Beautiful experience!
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A
Rating: 4 out of 5
A very pleasant walk along the Seine
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S
Rating: 4 out of 5
Reactive, quick response, good organization for booking an exclusive dinner for a group.
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C
Rating: 4 out of 5
Lack of voice comments on cruise ships
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P
Rating: 4 out of 5
Very good
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F
Rating: 4 out of 5
Very good cruise but the coffee at the exit was disastrous. 20 minutes to get a tea without a bag, then an expired bag, making it undrinkable. Unacceptable.
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L
Rating: 4 out of 5
Very nice cruise! Just the photographer is really bad and expensive! Also, shouldn’t charge for extras like meat or window seating.
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F
Rating: 4 out of 5
Very cool experience, especially under the sun! Just, comments not always audible and sometimes off / mentioned monuments.
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S
Rating: 4 out of 5
Quick, efficient our reservation of tickets for the Parisian boats went well. The processing and sending of e-tickets were fast.
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I
Rating: 4 out of 5
Fortunately, I didn't receive my tickets, but they found me on site.
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S
Rating: 1 out of 5
My cruise reservation was canceled without me being notified. I just hope to be refunded. Thank you
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J
Rating: 1 out of 5
We booked a Valentines Seine Cruise to be told that the boarding port had changed due to flooding. When we finally got there we were then told that the boat wouldn't be leaving the port but the dinner would still be served. We were told there would be a partial refund for this inconvenience. We never got the refund... It was disappointing to see other boats passing along the river while our Valentines cruise was stationary... Food was just ok.
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F
Rating: 1 out of 5
We did not do the activity due to a prefectural decree, you refused to refund the tickets on the grounds that they are valid for two years, thank you Paris in one click.
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M
Rating: 1 out of 5
I still have not recovered the amount of my tickets for the Seine cruise that was canceled on February 24.
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D
Rating: 1 out of 5
Activity canceled (for a completely valid reason) and no response when I ask for information
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M
Rating: 1 out of 5
I missed my visit because the train arrived late and there was no flexibility to schedule a visit or get a refund
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Response from Paris en un Clic
Dear Madam,
We regret that your train delay prevented you from participating in this visit.
However, we cannot assume responsibility for the transport issues faced by our visitors. The guide, for his part, was present at the meeting point and fulfilled his duty. In respect of his work and time, his remuneration is fully maintained, which makes any refund or free rescheduling impossible.
We remain a human and professional organization: the work done deserves payment, regardless of the logistical difficulties encountered by our clients beforehand.
Sincerely,
We regret that your train delay prevented you from participating in this visit.
However, we cannot assume responsibility for the transport issues faced by our visitors. The guide, for his part, was present at the meeting point and fulfilled his duty. In respect of his work and time, his remuneration is fully maintained, which makes any refund or free rescheduling impossible.
We remain a human and professional organization: the work done deserves payment, regardless of the logistical difficulties encountered by our clients beforehand.
Sincerely,
D
Rating: 4 out of 5
Perfect
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B
Rating: 1 out of 5
Very disappointed with your services. We couldn't hear or understand anything from your explanations. Very, very disappointed.
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T
Rating: 1 out of 5
Ridiculous. You only take reservations, knowing full well that thousands of people will take these sightseeing boats. It's theft. Disgusting way.
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F
Rating: 1 out of 5
Very disappointing welcome. Food of poor quality and not well cooked. Furthermore, we were subject to the cancellation of the cruise tour of all the monuments due to the Seine being too high; to remedy this, they gave us two boat tickets valid for 2 years to redo the tour of the monuments, knowing that it would no longer be a cruise but a simple "visit" tour, without giving us the choice to obtain a partial refund due to this cancellation. Given the price I paid (460€), I expected much better.
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F
Rating: 4 out of 5
Lack of decoration, especially for Valentine's Day! The timing for dinner is very quick and the service could be friendlier. However, a pleasant moment with the singer-presenter at the top with the troupe who made us have a pleasant time.
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A
Rating: 4 out of 5
Clear and reliable site
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O
Rating: 4 out of 5
Thank you beautiful visit of Paris
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P
Rating: 4 out of 5
Paris remains Paris, and it is always a delight to go there. The different renovations, especially the facades, are magnificent. I was delighted to see the renovation of the cathedral. Generally speaking, I often complain because you always have to pay to visit a monument, a museum, or something else... but here, it's free. Great. Personally, for once I would have been in favor of each visitor paying the symbolic euro, which would have allowed for the renovation of some monument. For accommodation, we chose camping: great place, absolutely to be maintained.
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M
Rating: 4 out of 5
Very good meal, good service with very friendly staff, and a very good evening
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J
Rating: 4 out of 5
Good welcome
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M
Rating: 4 out of 5
All explanations and schedule details are very useful. Quick - efficient
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L
Rating: 4 out of 5
Hello, nice walk on January 3rd but we were surprised that the route was not the same as what you described because the boat did not go to Notre Dame Cathedral.
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S
Rating: 4 out of 5
Bravo
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A
Rating: 4 out of 5
Very good experience that I would renew with you. Just one observation, there was too much steam which prevented seeing outside.
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É
Rating: 1 out of 5
Poorly indicated We have left and right Seine quays and asked several times The bateaux mouche Parisen 1 click....untraceable So we asked the Cie bateaux mouche cœur rouge It was this Cie in fact We walked and searched for 1 hour at the Alma metro exit
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Response from Paris en un Clic
Good evening Madam,
We thank you for your feedback. We are sorry to hear that you had difficulties locating the boarding point.
Navigating the quays can sometimes be confusing. It is precisely to avoid this that we indicate the exact address, metro stations, parking lots, as well as a detailed access map directly on your e-tickets that you had at your disposal.
It seems there was a misunderstanding regarding the name of the company: the "Bateaux Mouches" and our company are two distinct entities located in different places, which explains why you did not find us while searching for their name.
We hope you were still able to enjoy your cruise once on board.
Best regards,
We thank you for your feedback. We are sorry to hear that you had difficulties locating the boarding point.
Navigating the quays can sometimes be confusing. It is precisely to avoid this that we indicate the exact address, metro stations, parking lots, as well as a detailed access map directly on your e-tickets that you had at your disposal.
It seems there was a misunderstanding regarding the name of the company: the "Bateaux Mouches" and our company are two distinct entities located in different places, which explains why you did not find us while searching for their name.
We hope you were still able to enjoy your cruise once on board.
Best regards,