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A
Rating: 2 out of 5
You did not respond to my email!
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
No order tracking information and no information given. I see on the collissimo site that my package is on hold, no notice, no SMS or email.
It's simply very bad as for contacting customer service by phone.
Pointed out.
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It's simply very bad as for contacting customer service by phone.
Pointed out.
Response from Patrice Mulato EN
Hello, We are sorry to learn that your shopping experience on our site did not satisfy you. I see that we sent you an email on 23/01 at 19:46 following your order and that your package was delivered on 30/01 to your pickup point. Regarding our customer service, it is available by phone from Monday to Thursday from 9 am to 6 pm and on Friday from 9 am to 12:30 pm, otherwise at the address [email protected] Best regards, The Patrice Mulato team
A
Rating: 2 out of 5
Incomplete package and yet paid. Purchase of 4 products (received 3, with a delivery note, noted that only 3 products). After calling customer service, I was told that one of the products I paid for is no longer in stock (why not block it on the site by marking it as out of stock). I was told that I would be refunded (more than a week without news). I called back, and I was told the same thing (I am still waiting). The out-of-stock product was also the most expensive of my order at 27 euros... I don't think I will recommend on the official site, too bad because good composition (natural).
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. I confirm that you have been refunded for the missing product and that our customer service contacted you by email on 16/01. Best regards, The Patrice Mulato team
A
Rating: 2 out of 5
Customer service unreachable
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Response from Patrice Mulato EN
Hello, Our customer service can be reached by email at [email protected] or by phone at 04 78 61 38 45. From Monday to Thursday from 9 am to 6 pm and Friday until 12:30 pm. Best regards
A
Rating: 1 out of 5
1 product missing from my order, no response from customer service and no refund… that’s called theft…
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused. Our company was closed from December 22 to January 2, we are processing your request as quickly as possible. Best regards, The Patrice Mulato team.
A
Rating: 1 out of 5
Very bad experience: my package is marked as delivered at the pickup point but it never arrived there. To this day I still don't have my package, I send messages every day to customer service for help and I have received no response, I am very disappointed I do not recommend this site at all.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your delivery. You had contact with our customer service yesterday to find a solution. We apologize for the inconvenience caused. Best regards, The Patrice Mulato team
A
Rating: 1 out of 5
I was sent a volumizing shampoo instead of the repigmenting treatment ordered...
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with your order. My colleague resent you the correct product on Tuesday 12/09 and responded to you today by email. Best regards, The Patrice Mulato team
A
Rating: 1 out of 5
Impossible to process the online payment - for a delivery in Belgium
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our site. It is normally possible to place an order for delivery in Belgium. What problem did you encounter? Did you try to contact your bank? We remain at your disposal, Best regards, The Patrice Mulato team
A
Rating: 1 out of 5
I am really disappointed. Following a refund request on my order, which is still 'pending' processing, customer service no longer responds to me neither to my emails nor to the phone. The number rings into the void and hangs up automatically. Customer service is managed like a bad relationship on a dating site. If you like being ghosted without explanations, you can go for it! But here, you lose money... I went from a delay of 2/3 working days for the refund to almost 2 weeks... 'Great!'
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, that is why we are sorry to learn that you had a bad experience with our customer service. As explained in the email you received on 17/08, your order will indeed be refunded. Due to the return from vacation and reduced staff, your refund has taken a few days longer but it will be processed this week. We remain at your disposal and apologize for the inconvenience caused. Best regards, The Patrice Mulato team
A
Rating: 1 out of 5
Package received with the shampoo cap unscrewed so the product leaked in the package. No gesture from the seller.
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Response from Patrice Mulato EN
Hello, We are sorry to learn that your package arrived damaged. We will resend a package this week with a new product. We remain at your disposal, Best regards
A
Rating: 2 out of 5
Order for a color-repair treatment and not a shampoo noted but still debited
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Response from Patrice Mulato EN
Hello, Can you confirm that you received your treatment and not a shampoo? From our side, we see that it is a treatment that has been sent. Best regards, The Patrice Mulato team
A
Rating: 1 out of 5
I received the free capsules but not the paid items
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Response from Patrice Mulato EN
Hello, Your order was shipped on 17/08 so you have not yet received your order. Our company was closed from 28/07 to 15/08: a message was posted on our website. We remain at your disposal. Best regards, The Patrice Mulato team
A
Rating: 1 out of 5
I am extremely angry. I did not receive the right products in the order I received. I sent an email to get the necessary information to make a return and to this day I have not received any response. I am still waiting.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to learn that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
A
Rating: 1 out of 5
I only received half of my order and it's impossible to reach customer service by phone because the given number leads to nothing... I'm waiting for a response via their site where I left a message.
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Response from Patrice Mulato EN
Hello, The satisfaction of our customers is at the heart of our concerns, which is why we are sorry to hear that you had a bad experience with your order. Our company is closed on Friday afternoons and weekends, perhaps you tried to reach us during this period? Please feel free to email [email protected] specifying your order number. Your request will be processed as soon as possible. Best regards
A
Rating: 2 out of 5
My shampoo was listed on the site and once my order was sent, the next day I received an email saying out of stock. It would be wise to update the site.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We try to be as rigorous as possible with stock updates but indeed we had a one-day delay on this product. We remain at your disposal and are doing everything we can to rectify our mistake. Best regards
A
Rating: 1 out of 5
Order not received. No response.
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A
Rating: 1 out of 5
Low... it never worked and I received nothing...
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Response from Patrice Mulato EN
Hello, Your order is still "pending payment" on our side. You must not have completed the transaction. Please feel free to contact us at [email protected] if you have any difficulties paying on our site. Best regards, Perrine
A
Rating: 2 out of 5
Missing product. Customer service unreachable.
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Response from Patrice Mulato EN
Hello, Please excuse us for this inconvenience. Following your exchanges with our sales service on Monday, we were out of stock on the reference. This item has returned to stock and we have shipped your order today. We remain at your disposal for any further information. Best regards,
A
Rating: 2 out of 5
The package arrived poorly sealed and for the price of the products I expected a much higher level of customer experience.
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience caused, and we are escalating the packaging issue to our logistics platform. We remain at your disposal, The Patrice Mulato team.
A
Rating: 1 out of 5
No problem with registration but I couldn't pay with an e-card. I gave up on the second attempt and went to another site. No payment issues with an e-card.
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A
Rating: 1 out of 5
No problem registering but no way to pay with a virtual Visa card. I had to go to another site to make my purchase.
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A
Rating: 1 out of 5
Order placed on September 22 at 22:43, request collissimo.
Since September 23 at 8:54, in "waiting to be handed over to the post office".
It is September 27 at 21:45, impossible to have any information on the site, the data seems inaccessible, and yet my account is recognized.
For 4 days, no information and delivery not made.
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Since September 23 at 8:54, in "waiting to be handed over to the post office".
It is September 27 at 21:45, impossible to have any information on the site, the data seems inaccessible, and yet my account is recognized.
For 4 days, no information and delivery not made.
Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. We will resend your package as soon as possible from our headquarters because we have no information on our side either, it is probably lost. Best regards. The Patrice Mulato team
A
Rating: 1 out of 5
I have not received my order to this day. And have no information. I even contacted customer service but no response.
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Response from Patrice Mulato EN
Hello, We had published a message on our site stating that the company was closed from July 29 to August 16, and that orders could not be shipped before our return. We are sorry for the inconvenience caused. Your order will be shipped quickly from today. Best regards, The Patrice Mulato team
A
Rating: 1 out of 5
What a hassle to order, plus the site is not fluid at all!
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A
Rating: 1 out of 5
Very disappointed. I did not receive the ordered products. Email sent to customer service: no response!!!
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Response from Patrice Mulato EN
Hello, We are sorry for the inconvenience caused. Our customer service has acknowledged your email today and will send you a package this week with the correct products. Best regards, The Patrice Mulato team
A
Rating: 2 out of 5
Order received quickly. Needed customer service, first response was ok then nothing more.
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A
Rating: 2 out of 5
explanatory not very clear
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Response from Patrice Mulato EN
Hello, Thank you for your message. To help us improve, could you please specify what was not clear on our site? Thank you for the time you give us. Best regards, The Patrice Mulato team
A
Rating: 1 out of 5
I did not receive the appropriate response to my request. I asked the question on the site before applying color 06 for blonde highlights and I was answered long after, talking to me about dark highlights... A phone call would be more appropriate to ask our questions directly and not make mistakes.
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Response from Patrice Mulato EN
Hello,
Thank you for your message.
We are sorry for not having responded quickly enough to your request. We take your feedback into account and do our best to be more responsive.
Best regards,
The Patrice Mulato team
Thank you for your message.
We are sorry for not having responded quickly enough to your request. We take your feedback into account and do our best to be more responsive.
Best regards,
The Patrice Mulato team
A
Rating: 1 out of 5
I never received the product, and customer service does not respond to emails or phone calls
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Response from Patrice Mulato EN
Hello,
Thank you for your message.
We apologize for the response time, we are doing our best since the resumption to respond to customers and manage transport issues.
For your information, your order was resent on May 15.
Best regards,
The Patrice Mulato team
Thank you for your message.
We apologize for the response time, we are doing our best since the resumption to respond to customers and manage transport issues.
For your information, your order was resent on May 15.
Best regards,
The Patrice Mulato team
A
Rating: 1 out of 5
I never received my package and the customer service never replied to me.
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Response from Patrice Mulato EN
Hello,
We resent your order on 15/05.
We apologize for the inconvenience caused. Delivery times are still currently extended.
Sincerely,
The Patrice Mulato team
We resent your order on 15/05.
We apologize for the inconvenience caused. Delivery times are still currently extended.
Sincerely,
The Patrice Mulato team
A
Rating: 2 out of 5
Hello
I finished the green hair... I managed to remove everything finally almost ...
I will not buy the products again .. I still like the repigmenting ones...
Have a nice day
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I finished the green hair... I managed to remove everything finally almost ...
I will not buy the products again .. I still like the repigmenting ones...
Have a nice day
Response from Patrice Mulato EN
Hello,
Thank you for your message.
I am sorry to read that our products did not meet your expectations properly.
We had recommended via email to use our Ocre d'Havane repigmenting duo before applying Color One to avoid these green reflections. Did you follow this protocol as indicated by email?
Best regards,
Perrine
Thank you for your message.
I am sorry to read that our products did not meet your expectations properly.
We had recommended via email to use our Ocre d'Havane repigmenting duo before applying Color One to avoid these green reflections. Did you follow this protocol as indicated by email?
Best regards,
Perrine
A
Rating: 1 out of 5
Disappointed with the result for the price
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Response from Patrice Mulato EN
Hello,
I have noted your dissatisfaction regarding your order. Please feel free to contact us at [email protected] for the best advice according to your hair type and percentage of white hair. Natural origin dyes can sometimes be difficult to master and we are here to support you.
I remain at your disposal,
Perrine
I have noted your dissatisfaction regarding your order. Please feel free to contact us at [email protected] for the best advice according to your hair type and percentage of white hair. Natural origin dyes can sometimes be difficult to master and we are here to support you.
I remain at your disposal,
Perrine
A
Rating: 1 out of 5
I was deliberately sent another product (it was crossed out by hand on the summary sheet in the package) without being informed and despite sending 2 messages to customer service, I still have not received a response 2 weeks later..
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Response from Patrice Mulato EN
Hello, we replied to you by email on 15/11 and 19/11. Due to a logistics problem, we were unable to send your product back immediately. However, it arrived today so you will receive it quickly. We remain at your disposal. Best regards, the Patrice Mulato team.
A
Rating: 1 out of 5
I only give one star for now because my order is incomplete and I am waiting for a response to my message
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A
Rating: 1 out of 5
Not simple
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Response from Patrice Mulato EN
Hello, What difficulties did you encounter following your order on our site? Best regards
A
Rating: 2 out of 5
Hello, I have prepared the return package that I posted to you today. I had to go to the post office to return a product not ordered sent instead of another received with more than a week delay; as well as a 40 ml product that was supposed to be included in the order, finally received 1 of 30 ml. In the end, 1 sample of 20 ml as compensation for an order received after more than a week of delay, 1 trip to the post office required for return, time spent in email exchanges, etc. And exchanges that are useless as they were refused by the mediation process while my return was meant to be accommodating... After-sales service
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Response from Patrice Mulato EN
small
A
Rating: 1 out of 5
I sent a complaint and did not receive a response
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A
Rating: 2 out of 5
I am normally registered on this site. However, when I go there, I cannot log into my account. When I want to reset a new password, I am told that my email address is not valid. I don't understand... I had ordered not the Sienna Burnt repigmenting shampoo but the Sienna Burnt repigmenting cream treatment. I couldn't make a complaint because I can't access my order. And since I opened the product, not having paid attention...
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A
Rating: 2 out of 5
The order was not complete. One product was missing.
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Rating: 1 out of 5
Very disappointed
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