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A
Rating: 1 out of 5
Products not received
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Reviews 1 and 2 stars
Reset filtersA
Rating: 2 out of 5
I was not informed of the arrival of the package, it almost went back to the sender.
Translated reviews
Response from Patrice Mulato EN
Hello,
This is surprising because when the post office or your relay point receives your package, you should receive an email to inform you.
We will report this to the post office.
Best regards,
The Mulato team
This is surprising because when the post office or your relay point receives your package, you should receive an email to inform you.
We will report this to the post office.
Best regards,
The Mulato team
A
Rating: 2 out of 5
I am not happy with this order, there was an issue with the delivery but I have already expressed my dissatisfaction.
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Response from Patrice Mulato EN
Hello,
We are sorry for the inconvenience caused, has the problem been resolved?
We remain at your disposal.
The Mulato team
We are sorry for the inconvenience caused, has the problem been resolved?
We remain at your disposal.
The Mulato team
A
Rating: 2 out of 5
It gives beautiful reflections, but for white hair, it's not great, it gives yellow reflections, the difference is too obvious, I won't buy it again.
Translated reviews
Response from Patrice Mulato EN
Hello,
We are surprised and sorry that the product did not bring you complete satisfaction.
To reduce the yellow reflections on white hair, you can use the blue earth repigmenting treatment.
Best regards,
The Mulato team
We are surprised and sorry that the product did not bring you complete satisfaction.
To reduce the yellow reflections on white hair, you can use the blue earth repigmenting treatment.
Best regards,
The Mulato team
A
Rating: 2 out of 5
Does not yellow more than another product... Leaves hair rough.
Moreover, the pump does not work!
Translated reviews
Moreover, the pump does not work!
Response from Patrice Mulato EN
Hello,
We are sorry for the inconvenience, can you give me the batch number so we can check if this is the only product in this case?
We are quite surprised by your opinion on this product, we generally receive good feedback on this product. We are sorry that this product did not bring you complete satisfaction.
Best regards,
The Mulato team
We are sorry for the inconvenience, can you give me the batch number so we can check if this is the only product in this case?
We are quite surprised by your opinion on this product, we generally receive good feedback on this product. We are sorry that this product did not bring you complete satisfaction.
Best regards,
The Mulato team
A
Rating: 1 out of 5
I never received the exchange of my defective product
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A
Rating: 2 out of 5
Not satisfied with the product
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A
Rating: 1 out of 5
See my review on the only product purchased.
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A
Rating: 2 out of 5
A site that does greenwashing by promising 0% paraben and silicone, 95% of ingredients of natural origin... It's packed with QUATS, a silicone substitute, so when you have a 100% healthy hair routine, and think you're buying a healthy product, you're mistaken. I will not buy any more products on this site. However, for those who are not afraid of silicones, it makes very beautiful hair, there is no doubt about that.
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A
Rating: 2 out of 5
not enough choice
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A
Rating: 2 out of 5
I asked for information by email before ordering and I got a response.
After my order, I asked for help with using the products, I never got a response.
Too bad I abandoned the products in my bathroom.
Translated reviews
After my order, I asked for help with using the products, I never got a response.
Too bad I abandoned the products in my bathroom.