The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
I sent a complaint I did not receive a product but no response for the moment.
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Response from Patrice Mulato EN
Hello,
We apologize for the inconvenience caused and we have not received your complaint.
Could you please send it to the address [email protected]? Our team will resend the product or refund you as soon as possible.
Best regards
K
Kahina A.
Rating: 3 out of 5
following a purchase from 12/07/2026
The product doesn't last long on the roots, however, the result is great
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Response from Patrice Mulato EN
Hello Kahina,
Thank you for your feedback and we are glad that you like the result. We take note of your comment regarding the outfit on the roots and remain at your disposal for any suggestions.
Best regards
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Lou E.
Rating: 3 out of 5
following a purchase from 17/03/2026
Complicated application, and result that does not last. However, the smell is pleasant and the product leaves hair soft and shiny.
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Elsa F.
Rating: 3 out of 5
following a purchase from 23/03/2026
The site is good, the shampoo makes hair dry and the repigmenters work well but do not last very long
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Response from Patrice Mulato EN
Hello Elsa,
Thank you for taking the time to share your feedback.
We are delighted to hear that you appreciated our site as well as our Repigmenting Treatments.
We also take note of your comments regarding the shampoo. Your feedback is valuable and allows us to continue improving our products.
Regarding the color retention, our Repigmenting Treatments are designed to offer a temporary coloring. Depending on the frequency of washes and the nature of the hair, their retention is about 4 weeks. It is therefore completely normal for the color to fade gradually over the shampoos.
We thank you again for your trust and hope to fully satisfy you during your next use.
S
Sandrine C.
Rating: 3 out of 5
following a purchase from 28/01/2026
I didn't really like the color that the vanilla blonde shade gave to my hair, nor the matte finish... these products are very good for reds, browns, reds, etc., but not for blondes, plus they don't cover white hair at all...
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Response from Patrice Mulato EN
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that the result did not meet your expectations.
The Ocre d'Havane Repigmenting Shampoo is designed to revive and maintain a vanilla blonde. Its result may vary depending on the starting color, the porosity of the hair, and the history of colorings. On very light hair, the highlights may appear more intense or warmer.
Furthermore, our Repigmenting Shampoos and Treatments are not oxidation dyes: they are not intended to cover white hair, but to deposit temporary pigments that gradually fade with each wash.
Thank you for your feedback, which helps us continuously improve our products.
C
Cindy L.
Rating: 3 out of 5
following a purchase from 24/01/2026
The site is easy to understand
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Response from Patrice Mulato EN
Hello,
Thank you for taking the time to share your feedback and for giving us 3 stars.
We are pleased to hear that you found our site clear and easy to understand. However, we are sorry that your experience did not fully meet your expectations.
Your comments are valuable and allow us to continue to evolve our site in order to provide the best possible experience.
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Bénédicte B.
Rating: 3 out of 5
following a purchase from 26/12/2025
Classic site.
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Response from Patrice Mulato EN
Hello,
Thank you for taking the time to share your feedback and for giving us 3 stars.
We would like to understand what we missed to deserve a better rating.
If you have any suggestions for improvement, please feel free to share them with us. Every feedback is valuable and helps us evolve our site to provide the best possible experience.
H
Helene S.
Rating: 3 out of 5
following a purchase from 14/01/2026
A bit too dark for me to adjust for next time.
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Response from Patrice Mulato EN
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that the shade turned out to be a bit too dark for your expectations. The result can vary depending on the starting color, the porosity of the hair, and any pigments already present in the fiber.
Feel free to contact our customer service before your next application: we can recommend a shade or formula that is better suited to the desired result.
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Virginie G.
Rating: 3 out of 5
following a purchase from 02/12/2025
The site is good but I ordered the recommended chestnut coloring product with the shampoos and after following the procedure, the roots still came out yellow! I had to rush to buy a dye elsewhere.
So products in the trash!
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Albert E.
Rating: 3 out of 5
following a purchase from 11/11/2025
I am not satisfied with my order because as you can see from your request, a routine for frizzy hair was also supposed to be delivered to me and that was not the case.
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Response from Patrice Mulato EN
Hello, We are sorry to hear that your order was not complete and that the routine for frizzy hair was not delivered. Indeed, we had a computer problem related to our stock. A customer service representative has contacted you to provide you with a promo code to reorder. We remain at your disposal, Best regards, The Patrice Mulato team
S
Sandrine J.
Rating: 3 out of 5
following a purchase from 30/10/2025
Nothing to say about the site itself but for the product, the natural coloring 1.0 brown, that was a big miss. I ended up with yellow roots when I was trying to hide them and dry, sticky hair. I do not recommend at all.
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Melanie B.
Rating: 2 out of 5
following a purchase from 01/10/2025
Disappointed with the small size of the products. Price too high for what it is.
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Response from Patrice Mulato EN
Hello, Thank you for taking the time to share your opinion. We are sorry to learn that the size of the products does not meet your expectations. We have indicated on our product sheet the volume of the shampoo and the mask which is 50ml and 15ml for the serum. As a reminder, these are professional products, made in France, in recycled and recyclable bottles with a minimum of 97% natural origin ingredients. All this explains the price of our products. Best regards, We remain at your disposal The Patrice Mulato team
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Louann H.
Rating: 3 out of 5
following a purchase from 04/08/2025
Package bought on 4/08/25 and delivered only 3 weeks later ..
Waiting for several weeks, disappointed
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Marie-Thérèse P.
Rating: 3 out of 5
following a purchase from 20/07/2025
Error in taking into account the delivery address (2nd address), but remembering previous orders
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Karine B.
Rating: 3 out of 5
following a purchase from 19/07/2025
To choose my color I found it quite complex I wanted to completely change colors and therefore I didn't succeed I am a bit disappointed
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Nancy S.
Rating: 2 out of 5
following a purchase from 07/07/2025
The repigmenting shampoo does not lather at all. The result is quite disappointing. The color is not vibrant, the hair is less shiny. Plus, delivery issue.
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Response from Patrice Mulato EN
Hello, Thank you for taking the time to share your opinion. The Repigmenting shampoo is slightly alkaline, it will open the hair scales so that the treatment penetrates better and lasts longer. We always recommend doing 2 shampoos, the second lathers more. The shampoo is used in conjunction with the treatment, it should not be done alone otherwise it can indeed dry out the hair. Regarding the delivery issue, we understand how frustrating this can be and we are forwarding the information to our carrier. We remain at your disposal, Best regards, The Patrice Mulato team
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Rose D.
Rating: 3 out of 5
following a purchase from 11/07/2025
The shampoo is very good. However, I did not appreciate the delivery, it was sent to the wrong pick-up point (I checked my order, it is Mulato who made the mistake or did it intentionally?) on the other side of the city where the girl was unfriendly and scolded me - just like the gentlemen before and after - for coming at the so-called wrong time. Please respect the chosen pick-up point, thank you. Bad service.
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Mihaja K.
Rating: 3 out of 5
following a purchase from 06/05/2025
Hello
The package arrived well, thank you, however the box was placed upside down but it's not a big deal. I would like to know if coconut oil is part of the ingredients because my hair does not tolerate coconut oil at all (specifically the ingredient coconut? I used it five times, it works on wet hair but on dry hair I do not see the effect at all. So am I supposed to wet my hair before using it every time? While wetting every day can damage my hair.
Thank you for replying.
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Sandrine A.
Rating: 2 out of 5
following a purchase from 03/03/2025
Disappointed, coloring supposed to cover 100% of white hair and results they are not covered and especially they are yellow!
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Marie D.
Rating: 3 out of 5
following a purchase from 10/03/2025
I regret that you did not take into account my request for a smaller packaging.
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Marianne D.
Rating: 2 out of 5
following a purchase from 21/01/2025
The product arrived spilled in the box. A protection on the shampoo cap would be necessary. I reported it, no commercial gesture even though a quarter of the product is missing. Disappointing for this brand!
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Response from Patrice Mulato EN
Hello, We are sorry that your product opened in the box. You can send an email with a photo if you have one, to the address [email protected]. We will make a commercial gesture. We remain at your disposal. Best regards, The Patrice Mulato team
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G D.
Rating: 2 out of 5
following a purchase from 07/12/2024
2 stars for the package tracking
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N G.
Rating: 3 out of 5
following a purchase from 24/11/2024
I find it very expensive for the quality of the product, especially since for a 50 ml repigmenting product I find it very expensive and even for the 50 ml shampoo as well for the delivery it arrived on time but it does not deserve more than 3 stars especially since the product is applied for example the same day after 15 days 3 weeks it has disappeared you already have to start again there is no economy I find it a shame
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J D.
Rating: 3 out of 5
following a purchase from 10/11/2024
Fast delivery but the package was forced to fit into the mailbox which almost blocked my mailbox, I had difficulties opening it.
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M R.
Rating: 3 out of 5
following a purchase from 01/11/2024
It could be improved
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F F.
Rating: 2 out of 5
following a purchase from 17/10/2024
I did not receive my order but someone else's. And it's impossible to contact customer service
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Response from Patrice Mulato EN
Hello, We apologize for the inconvenience. Have you sent an email to [email protected]? If so, your request is being processed and will be handled as soon as possible. Our team remains at your disposal, Best regards
M
M L.
Rating: 3 out of 5
following a purchase from 12/09/2024
Order placed on 12/09. No news, on the site "order pending". I contact the site which replies to me on 19/09 to tell me that the order is available at the relay point (in approximate French). I had neither email nor sms so the seller was reluctant to give me my package despite my ID. I also receive on the 19th the email with the €5 offered on my first order... A bit late
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/07/2024
Very happy with the hair mask and the repigmenting product but super disappointed with the shampoo, it was impossible to wash my hair with it, it made huge knots. It hurt. I will not use it...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2024
Package received with an open and leaking bottle
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2024
The products seem very good, just a small delivery issue with the open shampoo that leaked in the box. I made a request to customer service, I am waiting for a response.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2024
Not smooth, bug when choosing the pickup point, difficulty tracking the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2024
No problem with the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2024
A bit of difficulty choosing not knowing what the pigmentation would give on white hair...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/05/2024
One of the bottles opened, the product lost some of its content. Consider better packaging for the products.
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Response from Patrice Mulato EN
Hello, Please excuse us for the inconvenience caused. We are forwarding the information to our logistics team. You can send a photo of the damaged package to [email protected] and we will take the necessary steps. We remain at your disposal, The Patrice Mulato team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2024
Order remained pending for 13 days without explanation. I only received a response to my email once the package was received, to inform me that it had been delivered... We can do better in terms of order tracking...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2024
I ordered 3 products, a dye, a mask, and an oil. Unfortunately, the bottle of oil was poorly closed and a good part of the product leaked into the bottom of the delivery box!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2024
High shipping costs and no delivery tracking, you have to go to the site to view the status. Given the amount of shipping fees, I find it 'borderline'.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/04/2024
Not very practical navigation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2024
Despite an allergic reaction, customer service reacted very well. The products remain of very good quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2024
damaged items arrived
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