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A
Rating: 3 out of 5
Unattractive, lacks practicality
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Customer reviews of Patrice Mulato EN
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 440 published reviews
Summary of reviews
The store consistently delivers fast, reliable service with swift delivery times and efficient processing, including fast shipping to various points and quick order receipt. Customers highlight concrete positives about product quality and effectiveness, noting high-performance formulas, easy application, and results that meet or exceed expectations, such as improved highlights, smooth color results, and satisfying overall outcomes. The shopping experience is described as smooth and user-friendly, with clear product presentation, easy transactions, secure and careful delivery, and strong satisfaction with both the products and the service. Multiple reviews emphasize that orders arrive quickly, products perform well, and the overall experience is highly positive.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Delivery was a bit long but it arrived well and everything was in perfect condition
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A
Rating: 3 out of 5
Not bad
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A
Rating: 3 out of 5
Good products but non-compliant delivery (the missing product was delivered later)
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A
Rating: 3 out of 5
I used the ash treatment product (shampoo + care) to fade the remnants of a golden blonde balayage (I am naturally ash blonde)
Almost miraculous effect immediately after use but which completely disappears after 2 days and despite repeated use, no 'underlying' improvement.
Pleasant care but the shampoo dries the hair and is a bit slow to lather.
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Almost miraculous effect immediately after use but which completely disappears after 2 days and despite repeated use, no 'underlying' improvement.
Pleasant care but the shampoo dries the hair and is a bit slow to lather.
A
Rating: 3 out of 5
Site not very intuitive and the navigation could be improved.
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A
Rating: 3 out of 5
Fast and efficient
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A
Rating: 3 out of 5
Hello,. I am naturally redhead. I have white hair that I wanted to repigment. After two attempts and a much longer application than indicated, the result is almost null...
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Response from Patrice Mulato EN
Hello, Indeed our repigmenters do not work like chemical dyes, therefore they only cover 10% of white hair. We are sorry that our products did not have the effect you were looking for on your hair. Best regards, The Patrice Mulato team
A
Rating: 3 out of 5
Attention, the order that was sent to me was completely wrong. It was well corrected and the after-sales service was very quick, but please ensure to prepare the orders well from the first shipment.
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A
Rating: 3 out of 5
Fast delivery but products not waterproof enough, it leaked!
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A
Rating: 3 out of 5
After buying the shampoo that I really like but the conditioner is disappointing, not nourishing.
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A
Rating: 3 out of 5
Everything was perfect except for the one-week delay due to the Colissimo returned to the sender for a false address which turned out to be a bad excuse. If you grant me the free shipping for the next order, I will order a large shampoo and a 200ml repigmenting product.
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Response from Patrice Mulato EN
Hello,
Unfortunately, we are not in charge of postal services and cannot manage their deliveries.
However, our customer service has done what is necessary to resend the package to you.
We are sorry for the inconvenience and have done everything possible for your package to arrive.
Best regards
The Mulato team
Unfortunately, we are not in charge of postal services and cannot manage their deliveries.
However, our customer service has done what is necessary to resend the package to you.
We are sorry for the inconvenience and have done everything possible for your package to arrive.
Best regards
The Mulato team
A
Rating: 2 out of 5
I was not informed of the arrival of the package, it almost went back to the sender.
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Response from Patrice Mulato EN
Hello,
This is surprising because when the post office or your relay point receives your package, you should receive an email to inform you.
We will report this to the post office.
Best regards,
The Mulato team
This is surprising because when the post office or your relay point receives your package, you should receive an email to inform you.
We will report this to the post office.
Best regards,
The Mulato team
A
Rating: 3 out of 5
not bad overall, but I would have preferred a darker color. the mask allows for a more intense color, but after the shaping I don't see the difference. see if this lightens it further...
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A
Rating: 2 out of 5
I am not happy with this order, there was an issue with the delivery but I have already expressed my dissatisfaction.
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Response from Patrice Mulato EN
Hello,
We are sorry for the inconvenience caused, has the problem been resolved?
We remain at your disposal.
The Mulato team
We are sorry for the inconvenience caused, has the problem been resolved?
We remain at your disposal.
The Mulato team
A
Rating: 3 out of 5
Late delivery due to holidays.
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Response from Patrice Mulato EN
Hello,
We are sorry that you were affected by the summer holidays.
Best regards,
The Mulato team
We are sorry that you were affected by the summer holidays.
Best regards,
The Mulato team
A
Rating: 2 out of 5
It gives beautiful reflections, but for white hair, it's not great, it gives yellow reflections, the difference is too obvious, I won't buy it again.
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Response from Patrice Mulato EN
Hello,
We are surprised and sorry that the product did not bring you complete satisfaction.
To reduce the yellow reflections on white hair, you can use the blue earth repigmenting treatment.
Best regards,
The Mulato team
We are surprised and sorry that the product did not bring you complete satisfaction.
To reduce the yellow reflections on white hair, you can use the blue earth repigmenting treatment.
Best regards,
The Mulato team
A
Rating: 2 out of 5
Does not yellow more than another product... Leaves hair rough.
Moreover, the pump does not work!
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Moreover, the pump does not work!
Response from Patrice Mulato EN
Hello,
We are sorry for the inconvenience, can you give me the batch number so we can check if this is the only product in this case?
We are quite surprised by your opinion on this product, we generally receive good feedback on this product. We are sorry that this product did not bring you complete satisfaction.
Best regards,
The Mulato team
We are sorry for the inconvenience, can you give me the batch number so we can check if this is the only product in this case?
We are quite surprised by your opinion on this product, we generally receive good feedback on this product. We are sorry that this product did not bring you complete satisfaction.
Best regards,
The Mulato team
A
Rating: 3 out of 5
I love the Mulato shampoos, the only problem is that I find them unfortunately expensive
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A
Rating: 3 out of 5
Good products, but a product error in the delivery.
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A
Rating: 3 out of 5
NO PROBLEM
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A
Rating: 3 out of 5
The product is expensive for very little reflection, I used another treatment before that stained a lot on my fingers and indeed colored more on my hair
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A
Rating: 3 out of 5
The site is well structured
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A
Rating: 3 out of 5
I am missing one product from my order
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A
Rating: 3 out of 5
expensive for little effect
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A
Rating: 2 out of 5
Not satisfied with the product
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A
Rating: 3 out of 5
Complicated navigation
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A
Rating: 3 out of 5
Fast delivery thank you. Moderately happy with the products.
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A
Rating: 2 out of 5
A site that does greenwashing by promising 0% paraben and silicone, 95% of ingredients of natural origin... It's packed with QUATS, a silicone substitute, so when you have a 100% healthy hair routine, and think you're buying a healthy product, you're mistaken. I will not buy any more products on this site. However, for those who are not afraid of silicones, it makes very beautiful hair, there is no doubt about that.
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A
Rating: 2 out of 5
not enough choice
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A
Rating: 3 out of 5
beautiful colors, but disappointing. the colors bleed onto my clothes and linens....
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A
Rating: 2 out of 5
I asked for information by email before ordering and I got a response.
After my order, I asked for help with using the products, I never got a response.
Too bad I abandoned the products in my bathroom.
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After my order, I asked for help with using the products, I never got a response.
Too bad I abandoned the products in my bathroom.
A
Rating: 3 out of 5
I am disappointed with the day cream for hair. I expected my hair to look better using it and I realize that I actually prefer the oil I usually use. The mulato day cream for hair makes my hair sticky and the smell is not exceptional.
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