Customer reviews of Pebbly

Excellent product but I take away one star because the packaging was 10 times too big

Nothing to say regarding the delivery on time. The 2 half glass protective plates for induction table met my expectations, however the glass cutting board described as transparent was translucent, which is not quite the same and therefore did not meet my expectations although the product is of good quality: a bit disappointed because of that. Mr. supplier, choose your terms carefully in the product description! Thank you!

Fan of square glass jars, I placed a new order for spice jars... what a disappointment!!!: no hold of the lids that do not close hermetically, either we spill the spices or the jar slips from your hands and it's guaranteed to break! No response from ZOOCOLOR customer service = as a loyal customer, I am very disappointed...

Half of the jars ordered were poorly protected and therefore arrived broken. I called the company and also sent them an email to request an exchange, and nearly 10 days later, no response from customer service!

The products are good but I received one with a defective seal. When I opened the jar, the seal tore. I don't know if I can order the seal alone?

No acknowledgment of my complaint regarding the breakage of the glass containers stacked with too small cardboard, the edges were broken in each box (2) out of 4 bins, there are two unbroken ones.

The first package contained a rather damaged item. Reported upon receipt on March 21. It is now April 5 and I am still waiting for information on the shipment of the replacement product... Aside from this minor detail, the product seems to be of good quality.

I have no opinion on Pebby in general. Timely delivery of the ordered item.

I have already broken 2 glass Tupperware, they are very very fragile, I regret my purchase, way too expensive for nothing.

The lid of my compost bucket rusted quite quickly, so I ordered another one.

I love Pebbly products. I just regret that there is no way to buy vacuum boxes, glass, 1200ml, without buying the whole assortment with pump etc. They can be found on Amazon, except that actually no, theoretical delivery in 6 months, then will be postponed/canceled, in short, not possible.

From order to reception, all good

The compost bucket arrived broken and I couldn't reach customer service, my messages went unanswered, very dissatisfied

Slight delay in delivery, we are satisfied with the reception of the product corresponding to our order.

I did not receive the ordered products, but products costing €5.17 less than my order OPNMXSEPO. I give 1 star because the products seem to be of quality. I have not yet received a response to my email complaint. I ordered a glass and bamboo cheese box for €27.50 and a rectangular glass and bamboo storage box for €12.17 and I received a 1.8 l glass box for €20.50 and a 0.5 l glass box for €14.

The butter dish would be perfect if there was a small edge on the tray to 'hold' the butter. Very soft on the delivery packaging; a box of 70X40X50 cm for a package of 17X12X8, stuffed with bubble wrap to avoid breakage

Very good ecological products but delivery service uses an enormous box full of paper for 2 very small products...

The package arrived in a box that was way too big with the product not packaged inside, plus the bucket seems defective since the lid is deformed and cannot be placed in a watertight manner, it is crooked and leaves gaps. I sent a message to customer service and I have not received a response.

The products are good, but if I want other sizes I have to buy a complete set with pump etc. which I don't need, so for other sizes I buy elsewhere

Unhappy because the jar is defective and despite a complaint, I am waiting to know what I should do ????

I ordered 5 glass storage boxes. One arrived broken. I have not been refunded and no exchange has been offered to me. I was thinking of placing other orders but I am put off. Therefore, I do not recommend buying glass products.

Defective item

Very good service

I am disappointed because I made a mistake in my order regarding the size of the filters for my compost and despite my contact to ask how to make the exchange, no one replied to me.

Did not understand... I received a large box really marked debuyer for a small volume ordered...

Two weeks wait for the order to be shipped. No explanation from the company for this delay nor even an apology.

I don't like emails at 10:27 PM

compliant

Careful shipping. I am very happy, I just regret that the lid is not more airtight, the fruit flies have found a new spot...

Well received, conforms thank you

I am very happy with the product, I wanted to complete with other boxes, but impossible because you only sell "sets" including formats that do not interest us, so we ordered from the more flexible competition that does not impose models we do not need, too bad for you

I received my order with a large part broken and I did not receive a replacement for this merchandise despite sending photos as requested by Pebbly

I already have a 7L Pebbly compost bucket that I am very satisfied with, despite a fairly high price. At the beginning of May, I ordered two new buckets: one 7L for my workplace (the main reason for my purchase) and one 3.5L for personal use, in order to optimize shipping costs (€10 for Belgium). A few days later, I receive my order... but only the small bucket is delivered. No explanation, no message. On the site, the status is simply "Delivered". I immediately contact customer service, with no response. A few days later, I follow up, still nothing. It is only after having on "Société des Avis Garantis" that I had not received the package that I finally get a response: the large bucket was out of stock, so they unilaterally decided to only send the small one. I am told a refund will be issued, without any further communication. If I had been informed at the time of the stock shortage, I could have chosen to cancel the order, wait for restocking, or only order the small bucket. Here, I was imposed a solution that does not suit me. Result: I end up with a small bucket (not a priority in my purchase) that costs me €47 (€37 + €10 shipping), which is completely disproportionate. And if I want to buy the 7L bucket again, I have to pay the €10 shipping again. This total lack of communication and consideration for the customer is very disappointing for a brand I appreciated until now.

Two identical orders placed and two different lots arrived. No problem until I discover that not only unreachable by phone, customer service does not answer questions about returns, then impossibility to send them an email. All this has lasted for 1 month. Last order

I received my item completely broken, I sent an email, no news to this day a shame!!!

5 because, what more could you ask for?

Product arrived chipped. Photo sent to customer service = no response = not satisfied!

I ordered 2 activated charcoal filters and only received one for the price of 2!

Average product.

1 of the bamboo lids broke in 2 at the first use