Customer reviews of Percuforum

9,8 /10

Based on 341 published reviews

Summary of reviews

Percuforum consistently delivers quick, on-time delivery with items arriving in perfect condition and well-packaged. Customers highlight responsive and attentive service, with staff addressing doubts promptly, solving issues on the spot, and providing clear advice through chat and direct contact. The store is praised for reliable and efficient order handling, fast shipping, and professional, courteous interactions that inspire confidence and repeated purchases. The product quality and finish are repeatedly described as very good, with personalized material and careful treatment noted as strengths.

Reviews 1 and 2 stars

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Teresa L.

Published on 12/02/2025 à 09h12

I still haven't received the order!!! Send the order and confirm who receives it!!!

Translated reviews

Response from Percuforum Published on 12/02/2025

Good afternoon, as we discussed by phone, your order was shipped the day after you placed it. The GLS courier indicates that it was delivered to the address and therefore we have opened a claim with them to find out what happened. However, we commit to resend your order if this is delayed further.

Comprador Verificado

Published on 05/08/2021 à 11h47 following a purchase from 30/07/2021

The box came assembled backwards, patch issue

Translated reviews

Response from Percuforum Published on 06/08/2021

Good morning, from Percuforum we do not assemble the instruments but limit ourselves to the logistics of these as they come from the brands that manufacture them. In this case, the Izzo box is an imported instrument that arrives from Brazil and we send it to customers in its own packaging. If it is not the instrument you expected, we have no problem replacing it with another item or managing its return within the time frame set in the section 'Shipping, returns, and warranty'. However, please note that Izzo or Timbra instruments all come with tuning screws on the top (striker) as can be seen in the photo of the instrument. We invite you to review this rating as it is not our competition and is very detrimental to us. Our priority is that customers are 100% satisfied with their purchase at Percuforum, so we will do everything possible to resolve any type of incident. Best regards and we look forward to your response.