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A
Rating: 4 out of 5
It took a little while, which I was already prepared for. Everything arrived healthy.
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Customer reviews of Percuforum
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 341 published reviews
Summary of reviews
Percuforum consistently delivers quick, on-time delivery with items arriving in perfect condition and well-packaged. Customers highlight responsive and attentive service, with staff addressing doubts promptly, solving issues on the spot, and providing clear advice through chat and direct contact. The store is praised for reliable and efficient order handling, fast shipping, and professional, courteous interactions that inspire confidence and repeated purchases. The product quality and finish are repeatedly described as very good, with personalized material and careful treatment noted as strengths.
Reviews 1, 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
In general, everything is fine, the only thing I didn't like was the drumsticks because they are very hard, but they are a gift...
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Response from Percuforum
Thank you very much for your comment and for sharing your experience! ?? We are glad to know that, in general, everything has gone well. We understand that the drumsticks may not have been to your total liking due to their hardness; we regret that they did not meet your expectations. We take note of your observation to continue improving. If you wish, we can advise you to find a model of drumsticks that better suits your needs. Do not hesitate to contact us, we will be happy to help you.
T
Rating: 1 out of 5
I still haven't received the order!!! Send the order and confirm who receives it!!!
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Response from Percuforum
Good afternoon, as we discussed by phone, your order was shipped the day after you placed it. The GLS courier indicates that it was delivered to the address and therefore we have opened a claim with them to find out what happened. However, we commit to resend your order if this is delayed further.
S
Rating: 4 out of 5
Good service and good prices.
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Response from Percuforum
Thank you for your comment! We are glad to know that you were satisfied with our service and prices. We hope to see you again soon! If you need anything else, do not hesitate to contact us.
J
Rating: 4 out of 5
personalized treatment
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C
Rating: 4 out of 5
Perfect customer service.
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C
Rating: 4 out of 5
The attention was very pleasant and patient towards an ignorant of that world of percussion like me, providing all kinds of explanations and details.
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C
Rating: 4 out of 5
Customer service
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C
Rating: 1 out of 5
The box came assembled backwards, patch issue
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Response from Percuforum
Good morning, from Percuforum we do not assemble the instruments but limit ourselves to the logistics of these as they come from the brands that manufacture them. In this case, the Izzo box is an imported instrument that arrives from Brazil and we send it to customers in its own packaging. If it is not the instrument you expected, we have no problem replacing it with another item or managing its return within the time frame set in the section 'Shipping, returns, and warranty'. However, please note that Izzo or Timbra instruments all come with tuning screws on the top (striker) as can be seen in the photo of the instrument. We invite you to review this rating as it is not our competition and is very detrimental to us. Our priority is that customers are 100% satisfied with their purchase at Percuforum, so we will do everything possible to resolve any type of incident. Best regards and we look forward to your response.