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N
Rating: 5 out of 5
Delivery, received on time as expected
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Customer reviews of Percuforum
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 341 published reviews
Summary of reviews
Percuforum consistently delivers quick, on-time delivery with items arriving in perfect condition and well-packaged. Customers highlight responsive and attentive service, with staff addressing doubts promptly, solving issues on the spot, and providing clear advice through chat and direct contact. The store is praised for reliable and efficient order handling, fast shipping, and professional, courteous interactions that inspire confidence and repeated purchases. The product quality and finish are repeatedly described as very good, with personalized material and careful treatment noted as strengths.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
The customer service was phenomenal. I dealt with Alfredo who assisted me at all times - there were issues with the delivery dates of the item I ordered but it was due to force majeure, not negligence on the company's part. Alfredo was available at all times, offering alternative solutions and very kind. I 100% recommend this company. Thank you.
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Response from Percuforum
Dear Alzbeta,
We sincerely thank you for your very positive review of Percuforum. We are glad to know that Alfredo was able to assist you exceptionally and provide solutions to the issues with the delivery dates. Your recommendation means a lot to us and motivates us to continue providing quality service. If you need anything else in the future, do not hesitate to contact us.
Thank you very much and best regards!
We sincerely thank you for your very positive review of Percuforum. We are glad to know that Alfredo was able to assist you exceptionally and provide solutions to the issues with the delivery dates. Your recommendation means a lot to us and motivates us to continue providing quality service. If you need anything else in the future, do not hesitate to contact us.
Thank you very much and best regards!
E
Rating: 5 out of 5
Good advice through the chat about the instrument I wanted to buy. They inspire confidence. The order arrived very well packaged. It arrived very well packaged.
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Response from Percuforum
Hello Eduardo!
We sincerely thank you for your very positive comment. We are glad to know that you received good advice and that your order arrived in perfect condition. We work to inspire confidence and provide the best experience for our customers. We hope to see you again at Percuforum.
Best regards!
We sincerely thank you for your very positive comment. We are glad to know that you received good advice and that your order arrived in perfect condition. We work to inspire confidence and provide the best experience for our customers. We hope to see you again at Percuforum.
Best regards!
F
Rating: 5 out of 5
Everything great except the delivery company GLS
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A
Rating: 4 out of 5
It took a little while, which I was already prepared for. Everything arrived healthy.
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M
Rating: 5 out of 5
I loved the narrow, colorful, and padded belt! It's perfect for Batucada
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C
Rating: 5 out of 5
Everything perfect, especially the treatment received
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R
Rating: 5 out of 5
Everything went great! Fast shipping and super communication! Always happy to do it again
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A
Rating: 5 out of 5
Fast service for product purchase and shipping.
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C
Rating: 5 out of 5
Great products, excellent service, fast delivery
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J
Rating: 5 out of 5
I had received only one package out of two, after contacting the company it got sorted out...
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C
Rating: 5 out of 5
EVERYTHING VERY WELL
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O
Rating: 5 out of 5
Very good contact with the seller, who showed responsiveness and professionalism. But I still haven't received my package.
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Response from Percuforum
Hello Olivier,
We warmly thank you for your positive comment regarding our service. We are delighted to learn that your exchange with our team was pleasant for you. Regarding your package, we apologize for the delay and are doing everything possible to resolve this issue as quickly as possible. As mentioned during our phone conversation, we shipped the package several days ago, but the carrier encountered a delivery problem. It is now on its way for delivery. Please do not hesitate to contact us directly if you need further information.
Best regards,
The Percuforum team
We warmly thank you for your positive comment regarding our service. We are delighted to learn that your exchange with our team was pleasant for you. Regarding your package, we apologize for the delay and are doing everything possible to resolve this issue as quickly as possible. As mentioned during our phone conversation, we shipped the package several days ago, but the carrier encountered a delivery problem. It is now on its way for delivery. Please do not hesitate to contact us directly if you need further information.
Best regards,
The Percuforum team
F
Rating: 5 out of 5
Meticulous service.
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L
Rating: 5 out of 5
100% recommendable
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Response from Percuforum
Dear Lucia,
We sincerely thank you for your positive feedback and for recommending Percuforum. We are glad to know that you had a satisfactory experience with us. If you have any other questions or recommendations, please do not hesitate to contact us.
Thank you for your trust!
Sincerely,
The Percuforum team
We sincerely thank you for your positive feedback and for recommending Percuforum. We are glad to know that you had a satisfactory experience with us. If you have any other questions or recommendations, please do not hesitate to contact us.
Thank you for your trust!
Sincerely,
The Percuforum team
M
Rating: 5 out of 5
order arrived on time and without surprises!
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D
Rating: 5 out of 5
Everything perfect, fast and clean. But after making the purchase and agreeing to the installment plan, I got a cheaper price. But it was already done.
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A
Rating: 5 out of 5
everything is correct. very good
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M
Rating: 5 out of 5
Good attention and service.
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G
Rating: 5 out of 5
All very well. Thank you for everything.
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M
Rating: 3 out of 5
We are generally satisfied with the product. Two stars deducted because we do not find the price-performance ratio quite appropriate and it was very poorly packaged, resulting in some scratches on the metal. However, it is functional and meets expectations.
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D
Rating: 5 out of 5
we're going to test this, it seems correct
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E
Rating: 5 out of 5
Everything is correct
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R
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Very fast and always ready to help
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Response from Percuforum
Hello Sambanés!
Thank you very much for your positive comment. We are glad to know that you appreciate our speed and willingness to help. Your satisfaction is our priority. We hope to continue accompanying you in your experience at Percuforum!
Best regards,
The Percuforum team
Thank you very much for your positive comment. We are glad to know that you appreciate our speed and willingness to help. Your satisfaction is our priority. We hope to continue accompanying you in your experience at Percuforum!
Best regards,
The Percuforum team
J
Rating: 5 out of 5
very good service
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P
Rating: 5 out of 5
Super friendly contact, honest, uncomplicated, fast and really great products!!!
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A
Rating: 5 out of 5
Everything perfect
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C
Rating: 5 out of 5
Very good service. Unfortunately (and because you can never be sure with gifts) I had to return my order. Very good service and availability in the return.
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C
Rating: 3 out of 5
They took a long time to send the order
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Response from Percuforum
Hello Chus,
We appreciate your feedback and apologize for the delay in shipping your order. It is an order that was placed right during the holiday closure indicated on the website, so it could not be shipped immediately. We are constantly working to improve our delivery times and hope to offer you a better experience in the future.
Thank you for your understanding.
Best regards,
The Percuforum team
We appreciate your feedback and apologize for the delay in shipping your order. It is an order that was placed right during the holiday closure indicated on the website, so it could not be shipped immediately. We are constantly working to improve our delivery times and hope to offer you a better experience in the future.
Thank you for your understanding.
Best regards,
The Percuforum team
J
Rating: 5 out of 5
everything great
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I
Rating: 5 out of 5
Very good product and price-quality ratio. Faster delivery than expected!!
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D
Rating: 5 out of 5
The best is the attention provided by Percuforum. The professionalism of the company is evident. I will definitely repeat.
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A
Rating: 5 out of 5
Excellent attention and products. Speed and good follow-up of the shipment.
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M
Rating: 5 out of 5
Very kind and fast sellers.
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E
Rating: 5 out of 5
Ease of purchase and good treatment by the professionals. I will definitely buy again and recommend to my friends.
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