English 
Français 
Español 
Português 
Italiano 
Deutsch 
Nederlands 
C
Rating: 5 out of 5
Customer service
Translated reviews
Customer reviews of Percuforum
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 341 published reviews
Summary of reviews
Percuforum consistently delivers quick, on-time delivery with items arriving in perfect condition and well-packaged. Customers highlight responsive and attentive service, with staff addressing doubts promptly, solving issues on the spot, and providing clear advice through chat and direct contact. The store is praised for reliable and efficient order handling, fast shipping, and professional, courteous interactions that inspire confidence and repeated purchases. The product quality and finish are repeatedly described as very good, with personalized material and careful treatment noted as strengths.
Reviews 1, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
Unbeatable, the product, the attention and the service.
Translated reviews
C
Rating: 5 out of 5
The shipping was very fast, all the material arrived perfect. I placed the order on Sunday night and by Wednesday I had everything at home. Very good quality and the attention was great. I recommend it without a doubt.
Translated reviews
C
Rating: 5 out of 5
A superior service, fast, friendly, a lucky find
Translated reviews
C
Rating: 5 out of 5
Very good experience, they attended to me very well and solved all my doubts. Excellent service. I will definitely repeat
Translated reviews
C
Rating: 5 out of 5
Speed, simplicity, packaging.
Translated reviews
C
Rating: 1 out of 5
The box came assembled backwards, patch issue
Translated reviews
Response from Percuforum
Good morning, from Percuforum we do not assemble the instruments but limit ourselves to the logistics of these as they come from the brands that manufacture them. In this case, the Izzo box is an imported instrument that arrives from Brazil and we send it to customers in its own packaging. If it is not the instrument you expected, we have no problem replacing it with another item or managing its return within the time frame set in the section 'Shipping, returns, and warranty'. However, please note that Izzo or Timbra instruments all come with tuning screws on the top (striker) as can be seen in the photo of the instrument. We invite you to review this rating as it is not our competition and is very detrimental to us. Our priority is that customers are 100% satisfied with their purchase at Percuforum, so we will do everything possible to resolve any type of incident. Best regards and we look forward to your response.
C
Rating: 5 out of 5
I am very happy with the attention, it has been quick and they have resolved and improved the product I was looking for. I also received it in 24 hours.
Translated reviews
C
Rating: 5 out of 5
Everything is very good, I appreciate the good communication
Translated reviews
C
Rating: 5 out of 5
The possibility of chat to resolve doubts
Translated reviews
C
Rating: 5 out of 5
Seriousness in service both in sales and after-sales, recommended!!
Translated reviews
R
Rating: 5 out of 5
They are very friendly and professional when asking for information and advice about the products
Translated reviews
G
Rating: 5 out of 5
Super happy with my third surdo! Easy, fast purchase and quality product at a very good price.
Translated reviews
M
Rating: 5 out of 5
Very good attention
Translated reviews
M
Rating: 5 out of 5
The communication via chat has been very quick and resolutive
Translated reviews
J
Rating: 5 out of 5
Excellent service.
Translated reviews
N
Rating: 5 out of 5
Everything perfect. Both the purchased items and the attention received are a 10. I will buy in this store again without a doubt
Translated reviews
N
Rating: 5 out of 5
The personal treatment
Translated reviews
C
Rating: 5 out of 5
Good service and great offers. You find everything you are looking for
Translated reviews
D
Rating: 5 out of 5
Impeccable customer service. They solve all your doubts and know what they are talking about.
Translated reviews